Customer Service Manager

Lynette N. Graves

**** **** ****

Halethorpe, Maryland 21227

Home: 443-***-**** * ably51@r.postjobfree.com

OBJECTIVE:

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic,

combined with a desire to utilize my skills obtained through my experiences listed.

EDUCATION:

Strayer University (Anne Arundel Campus) – Millersville, MD

Start date: 09/2007 – present - Major in Legal Studies and Minor in Business Management

Laurel High School – Laurel, Maryland, Diploma 1994-1998

EMPLOYMENT HISTORY:

Lela’s Creation of Love -- Business Entrepreneur Founded 12/2005-present

Full service company that provides catering and consulting for comprehensive services of

all sizes such as weddings, receptions, honeymoons, anniversaries, parties, birthday-

parties, engagement-parties, bachelorette and bachelor parties, entertainers, musicians, as

well as referrals to florists at a reasonable price. Parties include both personal and

corporate clients.

Command Security Corp. - Security Officer 1/2008 – 4/2010

1006 West Street, Laurel MD 20707 410-***-**** Mr. Andrew Mangeo

DUTIES:

• Monitor all surrounds of post, keep, and detail hourly activity for safety.

Clearance Card Number: 102-139938

National Rifle Association of America Certificate Number: 62946835

MTA – Inventory Clerk/Customer Service 10/2008 – 4/2009

Jones Networking 16.Fredrick St., Baltimore, MD 21202 (410) 649 – 0900 Mrs. Marjory Jones

DUTIES:

• Assembled appropriate paperwork in preparation for processing of inventory.

• Travelled to numerous State facilities to locate, decipher, and make determinations on

categories of inventory and kept written documentation of the inventory at hand

• Review, analyze and confirm that information listed on daily work sheets are correct and

ready for entry into database

• Entered completed inventory documentation into structured database for reporting purposes

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Administrator III (Litigations) 2/2008 – 4/2008 Baltimore World Trade Center

Administrator III (MPA) 4/2008 - 9/2008 Maryland Port Administration

Jones Networking 16.Fredrick St., Baltimore MD 21202 (410) 649 – 0900 Mrs. Marjory Jones

DUTIES:

• Prepared Records & Retention files for State Archives and Maryland Department of General

Services (DGS).

• Opened boxes of files categorizing by Closing Dates: Civil Litigation, or Administrative

Proceedings.

• Created a friendly users electric file within Microsoft Office Excel and Microsoft Office Word

for the maintenance of future Retention Records Schedules for the following cases: Civil

Litigation for folders and analyzed proposals dealing with Ceres, Bankruptcies, and Faust.

• Certificate of Disposal, Terminations of Contracts, State Archives: All of Ceres Case, Hart-

Miller – Island Cases (HMI), Masonville Cases, Poplar Island Cases, SA Preliminary Inventory

– Real Property Transactions, SA Preliminary Inventory – Administrative Proceedings.

• I had performed scans of Confidential Cases, through the shared database, and re-organized

there filing system by the year, and by cases of Civil and Administration action.

• I created and Department Mailing System Organizer. Log invoices of all jobs that come

through office service print shop.

• Invoice of all supplies and its usage. I prioritized incoming and outgoing mail. I kept a detailed

record of inventory and budget.

• Made business cards and created PDF files into booklets.

Perfume Depot – Assistant Manager 2/2005 – 1/2008

7000 Arundel Mills Circle, Hanover, MD 21076 410-***-**** Ms. Ansa

DUTIES:

• Directly supervised sales workers in a retail establishment or department.

• Duties have included management functions, such as purchasing, budgeting, accounting, and

personnel work, to open and close store in addition to supervisory duties.

MTA Marketing Department- Personal Assistant 4/2006 - 10/2006

6 St. Paul St. Baltimore, MD 21202 (410) 767 - 3838 Mrs. Wanda Jiggetts

DUTIES:

• Organized meeting and prepare for meeting, write correspondence, document invoices,

maintain in-office calendar. Created advertisements and presentations on Office PowerPoint.

• Maintained travel arrangements, keep track of schedules and appointments, and handle

administrative duties, marketing for the Director of Marketing through Microsoft Office

Outlook and Internet Explorer.

• Payroll; Order in-office supplies, Account Payable, Accounts Receivable, Event Organizer.

• MTA Website: Accessible Bus Schedule Builder; Construction and Editing of local bus

lines as needed; make appropriate changes and modifications for schedule change periods using

a Content Editor Program. Assist Lost and Found Department with returning lost articles to

clients; Assisted with other duties assigned.

US Army – Military Police 08/2001 - 12/2003

185 Artillery Rd. unit 17, Ft. Leonard wood, MO 65473 Staff Sgt. Jackson

DUTIES:

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• Trained and learned military law. Platoon leader of a 35-member squad, security clearance, and

licenses in weaponry, bombs, all of the laws of military entry

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