Customer Service Administrative Assistant
Resume:
Connie G. Rumer
***** ** ******** ( Gresham, OR 97030
815-***-**** (cell)
ably4b@r.postjobfree.com
[pic]
OBJECTIVE
To work for an organization that provides opportunity for personal and
professional growth and where I can utilize and build upon existing skills.
WORK EXPERIENCE
Mt. Hood Community College, Gresham, Oregon, 503-***-****
10/2008-present
* Administrative Assistant, part-time, Research & Planning
> Provide office support for Research & Planning
> Report and survey preparation
o Accreditation, statistical (in Excel) and college surveys
(IPEDS, ACT, College Board and more)
> Publications - Fact Book - editing, formatting (Word, Adobe InDesign)
> Budget - monitoring, purchasing, payables
> File management
> Coordinate work order requests
> Order office supplies
> Other duties as assigned
Northern Illinois University, DeKalb, Illinois, 815-***-****
1995---2008
* Office Manager, Department of Economics
> Administrative assistant to the Department Chair & Graduate Studies
Director
> Administrative support for faculty searches, faculty evaluations,
curriculum, tenure and promotions,
chair review, grade appeals, student issues
> Interviewed, trained, directed and participated in evaluation of
office staff
> Managed departmental budgets and departmental records
. Prepared paperwork -travel, reimbursements, payments and purchase
requisitions
. Monitored spending and balances, prepared transfers
. Developed detailed budget summary spreadsheet
> Developed databases and spreadsheets for budgets, evaluations,
statistics, record keeping
> Coordinated maintenance and office equipment purchases
> Coordinated meetings and events; web editor and design
> Administrative support for graduate program
> Customer service (high degree of public contact, via in-person, phone
and e-mail), problem solving, trouble-shooting (pc's, copiers, fax,
Risographs, etc.)
* Graduate Program Secretary, NIU, DeKalb, Illinois 1989-1995
Department of Economics, Educational Psychology (2/89-10/95)
> Provided administrative support to the Graduate Studies Director
> Provided administrative support for the graduate program
. Managed graduate student records and required paperwork flow for
graduation
. Assisted prospective, incoming and admitted students as they
progressed through the program
> Set up and maintained database for graduate student records (in
several versions)
> Coordinated comprehensive and candidacy examinations
> Customer service, public relations
Trinity Lutheran Church, Genoa, Illinois, 815-***-**** 2003-2006
* Office Manager (5/03-8/06)
> Desktop publishing - prepared weekly service bulletins and order of
service (8-16 page) booklets; prepared monthly newsletter
> Prepared presentation slides for contemporary service using SundayPlus
software
> Prepared bulk mailings
> Public relations - publicized church events; coordinated special guest
visits, some volunteer recruitment
> Database management - membership and contribution info
> Created spreadsheets to track office administration spending
> Administrative support - provided secretarial support for Pastor,
Board of Elders, Board of Administration
and various committees, arranged pastoral visits
> Customer service - receptionist, secretarial
> Ordered office and church supplies, mail run and distribution
Alloyd, Co., Inc., DeKalb, Illinois, 815-***-**** 1987-1989
* Accounting Clerk/Switchboard Operator (11/87-1/89)
> Operator of multi-line switchboard, receptionist, accounting clerk
> Customer service
WCRM Radio Station, West Dundee, Illinois 1986-1987
* Receptionist (5/86-11/87)
> Provided administrative support for general manager and sales team
> Customer service, public relations - receptionist, screening calls for
radio talk shows, welcoming and hosting guests
> Back-up bookkeeper; prepared affidavits for radio advertisement
sponsors
> Daily mail runs and bank deposits
> Traffic scheduler-scheduled radio advertisements; prepared daily
airtime log
Workbench/Chalet Companies, Middleton, Wisconsin 1985-1986
* Inventory Control Clerk
> Managed inventory system at corporate office for furniture store
chain; communicated daily with store managers on status of inventory
> Prepared weekly inventory reports
University of Wisconsin, Madison, Wisconsin
1985
* LTE Office Clerk, Limited term employee for
Wisconsin Career Information Systems Office
> Updated information in career and occupational outlook handbooks,
prepared materials for distribution to career centers at high schools
> Handled shipping of career info, ran campus errands, office assistance
Graber Industries, Madison, Wisconsin
1981-1984
> Fabricated window treatments (vertical blinds- from start to finish -
cut rods to specified size, assembled mechanics inside rod, cut
louvers to size, fabricated custom sized vertical blinds), packer and
horizontal blind tester
ADDITIONAL WORK EXPERIENCE (1976-2009)
Camp Registrar for Lions of IL Foundation (2001, PT); See Saw Day Care -
teacher for infant/toddler room (2000, IL, PT); Travel Host Motel -
housekeeping, counter (1980, ND, PT); Ellendale Nursing Home - Nurses Aid
(1980, ND, PT); 24 hr child care - assistant teacher (1979-80, SD, FT);
Idaho Supreme Potato - factory (1976-'78, FT); Avon Representative,
freelance typing.
EDUCATION
Judson University, Elgin, Illinois, May 2003
B.A. Management and Leadership, concentration in Management Information
Systems
Kishwaukee College, May 2000, Malta, Illinois
Certificate - CIS - Microcomputers in Business; transfer and continuing
education courses
Oregon Institute of Technology - Information Technology-Health Informatics
(2008-current, part-time student)
ACTIVITIES
Committees at Northern Illinois University: Operating Staff Awards
Committee and Y2K; Committees at MHCC: Data Jockeys, Data Warehouse;
Community - various church committees; Sunday school teacher; nursery
worker (church); VBS helper.
AWARDS/HONORS
Outstanding Service Award for Civil Service Employees, Northern Illinois
University, 2000
Phi Theta Kappa member, Kishwaukee College, 1998
National Society of Leadership and Success member, OIT, 2009
SKILLS
Computer-MS Office Suite (Word, Excel, Access, Power Point, Outlook), SQL
(class work experience), Corel Suite; GroupWise; Internet; SundayPlus
(presentation software), PostalSoft (dbase), Shepherd's Staff (dbase),
PeopleSoft, University dbases - CICSPROD, MyNIU (administrator rights-class
scheduling, personnel forms, etc.), OnBase; Other light software experience
in HTML, Dreamweaver, FrontPage, VB.net, Adobe InDesign CS3;
Office equipment (printers, copiers, scanners, multi-line phones, &
Risographs), customer service, problem-solving, multi-tasking.
REFERENCES
Dr. Eliakim Katz, Professor of Economics
Previous Department Chair
Department of Economics
Northern Illinois University
DeKalb, IL 60115
ably4b@r.postjobfree.com
Dr. Anthony Scaperlanda, Emeritus
Previous Dept. Chair of Economics and Acting Provost at NIU
434-***-**** (home)
ably4b@r.postjobfree.com
Dr. Carl Campbell III
Professor and Department Chair
Department of Economics
Northern Illinois University
DeKalb, IL 60115
ably4b@r.postjobfree.com
Dr. Ardeshir Dalal
Director of Graduate Studies
Department of Economics, NIU
(Retired)
417-***-**** (office @ Missouri State where
currently Dept. Head of Economics Department)
ably4b@r.postjobfree.com
Mr. Dave A. Timmermann
Vice Chairman & Elder of Trinity Lutheran Church
Genoa, Illinois
Contact this candidate