Manager Human Resources

Summary of Qualifications

> Skilled and dedicated assistant with over 10 years experience

coordinating, planning, and supporting daily operations, employee

relations, human resources, and administrative functions.

> Effectively provide comprehensive support to various levels of

internal and external clients using excellent oral and written

communication skills.

> Special events planning, management, proposals, presentations, and

community relations expert.

> Excel at developing and maintaining administrative processes that

reduce redundancy, improve efficiency, and achieve organizational

objectives.

> Highly focused and results-oriented when organizing complex,

deadline-driven projects. Ability to manage several projects

simultaneously.

> Self-motivated and able to set and implement effective priorities to

achieve short and long term project goals.

> Up-to-date knowledge of employment and payroll laws and legislative

regulations.

> Advanced knowledge of Microsoft Office Suite (Word, Outlook, Excel,

PowerPoint, Publisher)

> Fast learner who has been consistently cited for ability to achieve

rapid comfort level in new environments and quickly assess needs in

an effort to develop optimal solutions.

Professional Experience

Olivier Incorporated at "The Love Field Modernization Program"

Apr 2009 - Oct 2009

Document Control Assistant

. Responsible for implementing and administering a newly developed

controlled documents system in accordance with customer and company

requirements as mandated by the LFMP Steering Committee, Southwest

Airlines, the Federal Aviation Administration and the City of Dallas.

. Established and maintained procedures for proper maintenance,

dissemination and change control of documents including, but not

limited to, meeting minutes, internal and external correspondence,

construction plans and security systems. Determined and enforced

requirements needed to store and retrieve documents in an orderly and

timely fashion.

. Responsible for uploading designated documents to web portal for

immediate company/client access.

. Responsible for weekly reporting to Program and Facilities Managers on

the performance of the document control system and submitted

suggestions for continued upgrade and improvements.

. Reported directly to Document Control Manager and managed

administrative support to all site Directors, Managers and other

office personnel or visitors. General office management duties

included.

Toluna USA, Inc. (formerly Common Knowledge Research Services)

Sep 2007 - Mar 2009

Human Resources Administrator

. Responsible for all human resource activities to include employment,

compensation, labor relations, benefits, and training and development.

. Interviewed job applicants; review application/resume; evaluate

applicant skills and make recommendations regarding applicant's

qualifications.

. Developed and maintained relationships with employment agencies,

universities and other recruitment sources.

. Prepared and maintained company salary structure, job documentation,

and job evaluation systems in order to remain compliance with $200K

yearly HR Departmental budget.

. Designed and conducted new employee orientations.

. Administered and explained benefits to employees, serve as liaison

between employees and insurance carriers.

. Recommend, develop and schedule training and development courses in

compliance with industry standards.

. Provided advice, assistance and follow-up on company policies,

procedures, and documentation

. Coordinated the resolution of policy-related and procedural problems

and inquiries with utmost confidentiality and care.

. Revised and maintained company Employee Handbook.

. Developed and maintained human resource data bases; included employee

records and statistics using internally designed computer software

systems as well as maintenance of manual filing systems.

. Coordinated with employees to promote teamwork through such avenues as

company meetings, suggestion programs, newsletters, one-on-one

meetings, email and Intranet use.

U.S. House of Representatives - TX30 Jan 2005 - Jan 2007

District Office of Congresswoman Eddie Bernice Johnson

Special Assistant/Casework Supervisor

. Demonstrated utmost confidentiality and trustworthiness, as was

necessary to complete time-sensitive and/or classified assignments at

the Member's request.

. Small & Minority Business Liaison and Community Outreach Services

Coordinator; special projects included the Annual Prayer Breakfast,

various Town Hall Meetings, Community Appreciation Day, and the

Holiday Open House.

. Provided information and accessibility to federally funded monies for

local businesses, specializing in the areas of transportation,

construction, and technology.

. Regularly provided verbal and written correspondence to constituents,

elected officials, and personal acquaintances on the Member's behalf.

. Assisted in coordinating the Member's Dallas schedule by directly

providing regular briefings regarding local and national issues.

. Frequently selected to escort or represent the Member at public events

and private meetings, with some travel required.

. Resolved constituent issues in relation to federal agencies, e.g.,

Social Security and Medicare, Veteran's benefits, Passports, etc.

. Regularly prepared inquiries and responses to respective U.S.

government agencies and departments on behalf of the Member.

. Promoted to Casework Supervisor and managed staff of four in the

District Office within 6 months of initial appointment.

United Building Security, Inc. (now Iidon Security Services) Jan

2002 - May 2004

Human Resource Manager

. Managed all HR tasks to include employment, compensation, labor

relations, benefits, and training and development for a rapidly growing

Dallas-based contract Security Company.

. Duties included recruitment, background and drug screenings, training

and placement for over 300 employees.

. Administrator and point of contact for all insurance, child support,

and unemployment related issues.

. Implemented new or revised various policies and procedures in the

Employee Handbook.

. Integrated new HR software and filing system in an effort to maintain

more efficient personnel records.

. Managed office support staff and maintained office supplies and

equipment.

. Hired for office and account manager support staff and promoted to HR

Manager within 6 months.

TrizecHahn Office Properties Apr 1999 - Aug 2001

Senior Corporate Concierge

. Managed daily operations and staff of Concierge program for a major

commercial property management company.

. Services reached 14,000 tenants at 5 Dallas locations (Renaissance

Tower, Plaza of the Americas, and Galleria Properties)

. Planned corporate meetings, parties, and other special tenant events as

requested by property managers or tenants.

. Conducted meetings with tenants, vendors, and clients regarding program

sales, advertisements, and promotions.

. Negotiated new contracts and agreements for discounts and other special

services with program vendors.

. Maintained and operated with at $250K yearly budget.

. Generated weekly and monthly reports tracking sales, savings, and

services.

. Writer and Editor for monthly newsletters, employee announcements, and

special events promotions.

. Initially hired as Concierge for only one building and was promoted to

manage the entire program within 4 months.

Barton Protective Services Sep 1998 - Apr 1999

Administrative Coordinator

. Developed and maintained

. Classification system for filing of daily, weekly, and monthly reports

for the Security Department of a Class "A" high-rise building in

downtown Dallas.

. Issued and monitored security badges and varying access levels for

5,000+ tenants.

. Maintained employee files for 28 officers, including time cards and

disciplinary reports

. Coordinated meetings regarding security training, and safety response

procedures with tenants of the property.

. Developed a good rapport with the tenants and acted as a liaison for

the property management team.

. Recruited by TrizecHahn to become building Corporate Concierge within 8

months.

Education

Prairie View A&M University, Prairie View, TX Political Science,

Major

Midwestern State University, Dallas, TX BAAS, Major (Fall 2010)

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