Customer Service Quality Control

TIMOTHY R. RAASCH

**** ******** ***.

Sheboygan, Wisconsin 53081

Home: 920-***-****

Cell: 262-***-****

Email: ********@***.***

EMPLOYMENT

Times Printing Wisconsin Color Press

*** ******rial Drive 5400 W. Good Hope Road

Random Lake, Wisconsin Milwaukee Wisconsin

Computer Dept. Stripping Dept.

Feb.12 1996 to March 31 2009 Feb.1996 to Feb. 1989

EDUCATION

Fox Valley Technical College Shawano High School

Appleton, Wisconsin Shawano, Wisconsin

Technical Degree: in Graphic Arts General Course of

Education (Diploma)

SKILLS/ACTIVITIES

Lead Technician, Prepress:

Directed product of 4-color magazines, catalogs, and books.

Trained, and supervised, and evaluated team of 10 prepress

personnel. Interacted with plate room and pressroom personnel.

Participated in the hiring process. Interacted with customers

and customer service team to resolve concerns and clarify job

specifications. Coordinated projects with scheduling and

production coordinators as well as bindery and Pressroom

Foremen. Prepared status reports for management. Communicated

project information to shift supervisors, ensuring smooth

transitions. Participated in Scheduling meetings to review job

forecasts and related production issues. Tracked and verified

labor hours. Participated on team that developed and

implemented company safety program departmental procedures.

Responsibilities:

Supervisor on 1st and 2nd shift, CTP and Mac Operator,

Preps or Upfront Software Creating Templates and Placing Marks

for press

Insite Software so customer can view there accounts

Computer to Plate Operator, File trouble shooting, Creating

Pages.

Using Programs like Quark, Photoshop, Illustrator, Page Maker,

Indisign, Acrobat, Pit Stop, Pinergy Operating System, Microsoft

Office software

Quality Control looking at the product for quality

REFERENCES

Furnished upon request.

Contact this candidate