Manager High School

Kelly A. Regan

objective

Achieving employer satisfaction while continuously working

toward professional growth.

Experience

Apr. 2005 - Present SpringHill Suites by Marriott

Grand Rapids, MI

Front Office Associate

Daily responsibilities include providing guest service and

resolving guest issues, entering financial data into company

portal, credit card/check/cash payments and tax reconciliation.

Perform system audits, company direct bill set up, accounts

receivables, month end financial reports, maintain financial

logs and filing.

Assist the General Manager with numerous administrative duties,

office support, arranging meetings and group events, guest

correspondence, and technology support.

Sept. 2007- Oct. 2008 Cambridge Partners, Inc. Grand Rapids,

MI

Leasing Consultant

Provided apartment information to prospective residents; toured

property, apartments, and amenities daily while also providing

relevant community information.

Processed lease paperwork and maintained tenant information

using Yardi software.

Focused on resident retention by continuing service and contact

throughout terms of lease.

Jan. 2007- Aug. 2007 Tech Team Global Southfield, MI

Implementation Specialist

Instructed classes on Opera property management software.

Provided daily support to hotel staff and management during

implementation of new software.

Configured reports and application features to meet individual

hotel requirements and standards.

Education

1999-2003 Northview High School Grand Rapids, MI

Diploma received 2003

Interests

Interacting with people and building relationships, computer

software and technology, accounting and auditing, and

coordinating events and projects.

PHONE 616-***-**** . e-mail

*********@*****.***

2780 Royal Vista CT nw #102 grand rapids, mi

49534

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