Customer Service Quality

**** **** **

Unit D

Lenoir City, TN *****

Phone: 865-***-****

Email: ably0z@r.postjobfree.com

Anna Moore

Objective

Work as diligently as possible at maintaining my reputation

in leadership and work ethic. Share my love of learning, hard work

and determination with all other team members. I believe in loyalty and

honesty to company and to teamwork.

Experience

6/2010 - Present Subsouth LLC, Knoxville, TN

Subway Store Manager

Responsible for all daily operations including sandwich making,

scheduling, ordering, inventory, employee hiring

termination, cash management, deposits, and reports. Responsible for

maintaining health department and Subway standards. Very time demanding

and fast paced environment.

7/2007- 4/2009 Appalachian Christian Village, Johnson City, TN

12/2009- 6/2010

Cook/Team Lead

Responsible for cooking meals for 300 residents according to NFS and health

guidelines.

Oversee and lead all dining, kitchen and dish room employees (15ppl) for

evening shift

Serve prepared food in resident buffet dining or served to residents in

their individual areas

as well as plated meals for special functions

Meals prepared both from scratch and pre-prepared items.

Carried out Prep Cook duties including cutting / pre preparing of all food

items for day and evening shifts

Baker and Puree Cook where meals are pureed and placed into molds that

resembles the items,

making the meal experience a more positive one for disabled residents and

those having trouble chewing

Familiar with tight meal schedules, timely preparation, maintaining the

integrity of food cost, ordering.

Weekly scheduling and hiring staff

Responsible for food inventory and stock order lists. Stock storage areas

within NFS and health guidelines

Set up and break down of meeting space for events and meetings including

all A/V needs

Able to read and follow BEO's

Skilled in Microsoft Word, Excel and other applications. Extremely

organized and responsible

Other general responsibilities such as daily cleaning and related duties

4/2009- 12/2009 Hilton Garden Inn Gatlinburg, TN

Food and Beverage Director

Ensure food quality and 100% customer satisfaction through positive guest

relations and ensuring

products are consistent with Hilton Garden Inn quality standards

Assists with profit & loss management by following cash control/security

procedures, maintaining inventory,

managing labor, reviewing financial reports, and taking appropriate actions

Oversees all culinary functions and operations

Supervise all restaurant & banquet employees (cooks,servers,dishwashers,

bartenders) and providing leadership and coaching to insure excellence in

food preparation and sanitation

Ensure that all quality and health/safety requirements are met in

accordance with federal, state and local standards

Inventory - ordering/purchasing food/liquor

Personnel Management - payroll, hiring, counseling, coaching and

development

Menu planning, cost analysis & hands-on food preparation

1/2006 - 12/2006 Embarq Johnson City, TN

Customer Service Representative

Accepted and maintained inbound customer service calls related to account

Assisted and troubleshot problems and requests from customer

Made account changes and additions with courtesy and professionalism

Answered billing questions and made appropriate changes thereof

Responsible for up-selling products and additional services available

Self motivated and confidentially driven. Work well in any situation

6/2003-4/2004 Cingular Wireless Johnson City, TN

Collections Associate

Processed inbound collection calls from wireless customers

Accepted payments and worked diligently toward payment

arrangements that accommodated the customer while keeping company goals in

check

Processed and activated credit check for new customers

Worked with great accuracy and reliability

Numerous Quality Awards

Team leader and motivated

Extremely efficient in Microsoft Word,

Microsoft Office, Excel. Computer knowledge is excellent.

8/2000-7/2002 Sprint PCS Bristol, VA

Customer Service Specialist

Processed inbound customer service calls inquiring on specific account

troubles

Troubleshooting and analyzing related billing issues

Responsible for plan changes, billing issues as well as payment issues

Up-sell of additional services offered to increase sales goals

Participated in new hire training classes

Well spoken and efficient

Numerous Quality awards throughout employment

Other skills

Previous CDL with F endorsement - not current.

Interests

Automotive maintenance and repair, house and household

maintenance and repair, generally fixing things, problem solving, and

reading.

Education

David Crockett High School Jonesborough, TN

General Studies

East Tennessee State University Johnson City, TN

Criminal Justice Major (75 credits)

References upon request

Contact this candidate