Customer Service Human Resources

Marilyn Rutherford-Rives

*** ***** ****

Deatsville, AL 36022

334-***-**** ablxzz@r.postjobfree.com

Education

Troy University Montgomery

Bachelor's degree obtained in 2008

Major: Human Resources Management

Minor: Accounting

Honors: Magna Cum Laude, Alpha Sigma Lambda

GPA 3.68 out of 4

Relevant Coursework:

Business Communications Information Systems

Human Resources Management Strategic Management

Operations Management Money and Banking

International Marketing Accounting IS

Income Tax Accounting Business Statistics

Managerial Cost Accounting World Religions

Currently working toward Masters in Business Administration from AUM

Experience

Department of Industrial Relations 07/2009-

present

Montgomery, AL

Employment Securities Representative

. Verify authenticity of every claimant/claim.

. Checking claims for accuracy/identifying necessary changes.

. Answering claimants' questions about unemployment; benefits,

responsibilities, rights, overpayments, potential fraud, and bona fide

employment.

. Answer inquiries via email or call center queue.

. Sending, filing, and maintaining records concerning claims, fraud

investigations, requests for more information, and employment

investigations.

. Matching UI employer account numbers to claims.

. In charge of planning & organizing small events to represent the

claims department.

Navy Federal Credit Union 08/2007-06/2008

Indian Head, MD

Member Service Representative, Level I

. Performed a variety of monetary transactions, following company

policies and procedures.

. Provided supervisory duties, such as account overrides and monetary

amount authorizations.

. Provided excellent customer service while maintaining member

confidentiality and professionalism.

. Responsible for ordering branch supplies.

. Responsible for ordering/receiving monies for the branch vault/ATMs

and reconciling deposits.

. Acquired level I supervisory level within three months of hire.

. Met or exceeded sales/services quota every month of employment

Defense Information Systems Agency 02/2007-04/2007

Falls Church, VA

Student Temporary Employment Participant

. Participated in the development of a SOP booklet to be given to new

employees.

. Responsible for opening/closing a secure equipment test lab.

. Greeted visitors, verified identities, and assigned escorts.

. Used 10-key, MS Office, the Internet, and basic office equipment on a

daily basis.

. Answered and directed a high volume of calls.

. Position counted as internship towards degree.

. Received intermittent security clearance.

SMVRC 07/2006-02/2007

Waldorf, MD

Receptionist/Veterinary Technician

. Scheduled appointments and maintained activity calendars for six

doctors.

. Collected/dispersed monies, including credit card charges for services

rendered.

. Created, updated, maintained, and filed soft/hard copies of client

medical records.

. Calculated and dispersed medications.

. Assisted in surgeries by monitoring patients, prepping the areas, and

administering medicines.

. Monitored patients and informed clients of their progress.

. Organized, verified, and maintained payroll information to be

processed biweekly.

Petland 12/2002-06/2003

Augusta, GA

Store Manager

. Responsible for ordering supplies and inventory.

. Assigned tasks to employees based on the needs of the store.

. Held weekly training sessions to encourage and assist employees in

becoming more effective and efficient sales people.

. Top merchandise salesperson for 5 out of 6 months until promotion

. Assisted owner in the interviewing and selection of employees.

. Responsible for employee scheduling.

. Ensured defective merchandise was returned to the proper originator

and monetary returns/exchanges occurred in a timely manner.

. Originally hired as sales person, but promoted to store manager after

one month.

. Coordinated fundraising events for spay/neuter programs on a quarterly

basis.

. Organized & submitted marketing items for mall advertising

Critter Care Child Development Center 07/2001-06/2003

Augusta, GA

Teacher/ Acting Assistant Director

. Created daily lesson plans/activities for all age groups on a

quarterly basis.

. Planned menus based on state nutritional requirements and submitted

them to the director for approval.

. Created monthly newsletters for parents and teachers emphasizing the

focus areas for learning that were being taught that month and

parental activity suggestions.

. Recorded and maintained attendance records for both employees and

children.

. Ensured every child was properly checked in/out by authorized

individual.

. Processed, corrected, and posted daily payments using MS Word and

Excel.

. Assisted director in giving tours and information to potential

clients.

. Performed initial employee interviews and verified reference

information on all prospective employees.

. Asked to be acting assistant director after six months of employment

when the current assistant director was on medical leave.

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