Sales Customer Service

Objective:

To obtain a position within the Cosmetics and Esthetic industry that

combines my skills learned through my sales, management, education and

public relations history.

Computer Skills:

* Microsoft Word * FileMaker * Bacon's Media

Database

* Microsoft Excel * Microsoft Outlook/Entourage * Lotus Notes

* Constant Contact * Power Point

* PC/MAC

Work History

Murad Inclusive Health Spa

Spa Coordinator

June 2009-Present

* Assist clients in booking appointments, educating clients on Murad

service and

products as well as checking out and closing the clients sale.

* Extensive knowledge of Murad products, services, policies and procedures.

*Run through daily operations with organization, multi-tasking skills, team

work and overall excellent customer service.

Benefit Cosmetics

Boutique Management

February 08-December 08

* Successfully maintaining appointments, sales and service goals through a

team of 5

Make-up Artists and 5 Estheticians

* Managing monthly sales reports in order to implement and maintain growth

of

business.

* Coordinating and implementing in-store events and marketing tools.

* Training on product knowledge as well as Benefit selling technique.

Macys/Lancome

Business Manager

August 06- December 07

* Achieved and exceeded monthly sales goals at high volume location with an

increase of 10-15% overall business sales.

* Established and maintained strong client relations and excellent customer

service

* Directly responsible for the management of 3 Beauty Advisors

* Produced increasing sales volume within the product line.

* Set sales goals for all employees and track daily, weekly, and monthly

sales to

ensure that all goals are met on time.

* Responsible for managing in-stock levels, maintain overall counter

presentation

standards for planning and hosting cosmetic events at counter.

Wolf Communications

Public Relations Assistant

March 06- March 07

* Provided a positive organizational image to the general public, clients

and the

community.

* Coordinated online PR Activity through blogging and email campaigns.

* Researched information to collaborate pitches to journalists, editors and

different media outlets.

* Assisted in writing and designing press releases and materials.

* Maintained a daily updated database containing media hits and ad values

generated by the services provided.

* Pitches and presentations to clients and organization and creation of

presentation

materials

Pure Beauty

Key Holder/Sales

June 05- August 06

* Responsible for all opening and closing procedures.

* Extensive product knowledge (hair products, skin care, nail care, make-up

and

body care), and excellent customer service

* Exceeded daily sales goals

* Frequently attended classes on product lines such as Murad, Borba, Go

Smile, Borba,

Paula Dorf, Pureology and Amino Genesis.

Greenburg Glusker LLP.

Accounts Payable Clerk

November 99- January 01

* Received and verified invoices and requisitions for services

* Verify that transactions comply with financial policies and procedures

* Prepared batches of invoices for data entry

* Data entered invoices for payment

* Processed backup reports after data entry

* Assisted with weekly check run

* Maintained and updated vendor files and file numbers

* Printed and distributed monthly financial reports

Education/License

BA, Communications, Sonoma State University

CA State Esthetician License

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