Project Manager Quality Assurance
Resume:
DAN A. YATES
**** *. ******** **., *********, CO 80128 ( HOME 720-***-**** ( CELL
303-***-**** ( ablxwu@r.postjobfree.com
SUMMARY
A HIGHLY ACCOMPLISHED AND GOAL-ORIENTED TOP INFORMATION TECHNOLOGY
EXECUTIVE AND CORPORATE OFFICER WITH DIVERSIFIED EXPERTISE IN DATA CENTER
OPERATIONS, IT STRATEGY, TECHNOLOGY SERVICES, BUSINESS DEVELOPMENT, PROGRAM
MANAGEMENT, AND KEY ACCOUNT LEADERSHIP. DEMONSTRATED PROFICIENCIES IN
PROJECT MANAGEMENT, ENTERPRISE SYSTEMS, SOFTWARE/HARDWARE, APPLICATIONS
DEVELOPMENT, PROGRAMMING, AUTOMATION, INSTALLATION, CONSOLIDATION, AND
DISASTER RECOVERY. ALIGNS AND LEVERAGES TECHNOLOGY FOR THE MAXIMUM
ADVANTAGE OF THE ORGANIZATION.
Key Qualifications
< Director of Operations for PS Information Resources Ireland, the joint
venture company formed between the Bank of Ireland and Perot Systems.
Operational responsibility for new company with annual operating
budget in excess of $50,000,000.
< Played a key role in the business development team that advanced the
BoI business relationship through an initial datacenter study and
quality assurance initiative.
< Program Manager responsible for SBC Asian datacenter consolidation and
cutover program that merged three centers supporting financial trading
systems into a single facility located in Singapore.
< Developed directory synchronization system for legacy and LAN based
electronic mail systems connected through a x.400 gateway. The system
synchronizes changes for more than 65,000 directory entries between
MVS, VM, UNIX, and MS-Windows based platforms.
< Selected by peers for the Technology Advisory Council, reporting
directly to the CIO and responsible for corporate strategy and
technology direction and investment.
< Program Manager and Leader of a software installation/implementation
and cutover team responsible for a project's expansion into Europe.
This $200,000,000 project for the U.S. Army provided for the
development and support of a standard system software platform for
datacenters in Europe.
Experience
Ascent Consulting Services, Jan 2004 - present
FOUNDER AND SENIOR TECHNOLOGY CONSULTANT
OWNER AND FOUNDER OF ASCENT CONSULTING SERVICES WHERE OUR GOAL IS TO
HELP COMPANIES:
. Maximize the value of their investments in information
technologies; and
. Turn strategic intent into a successful program of action.
Services provided include:
. IT Organizational Performance Management;
. IT Process Review and Design;
. IT Advisory Service;
. Strategic Prioritization and Execution;
. Business Change Management;
. Vendor Selection;
. Program / Project Management; and
. Custom Consulting Services.
Recent projects include:
. Organization design and development for a newly formed IT
Services Company based in Dublin Ireland;
. Business and IT continuity strategy, design, planning, and test
planning Services for a large European fleet leasing company;
. Strategy for bank audit compliance including plan development
and implementation before the next planned bank audit; and
. Project Manager responsible for building out the required
infrastructure and cutover design and planning in support of new
application development for a large security services firm.
Perot Systems Corporation, Oct 1990 - Sept 2003
NEW ENGLAND MEDICAL CENTER (NEMC), MIGRATION PROJECT MANAGER
Provided overall migration project management oversight, design, and
cutover planning for moving all NEMC Healthcare applications,
infrastructure, and IT Services into Perot Managed Services
environments. This included using Six Sigma project controls for all
NEMC resident applications, interface engines, Clinical, Financial
(and DSS), external custom interfaces, all operational applications,
and network (internet and intranet).
. Successfully migrated all applications from an existing 3rd
party Services provider into Perot managed services structures
located in Boston and Dallas;
. Minimized application downtime through a very detailed and
extensive application cutover plan;
. Saved client over $20,000,000 in contract extension fees by
meeting a very aggressive migration / cutover date;
. Provided executive level project reporting to the client and
account management teams;
. Managed all contractors and contract negotiations for migration
Services.
Health Nexis (Global Health Exchange), Senior Account Manager
Served as Client Executive responsible for day-to-day operations and
all services as the preferred IT provider for Health Nexis. Health
Nexis created an open and neutral electronic trading exchange, along
with complementary products and services that improved healthcare
supply chain efficiencies and reduced costs for all participating
providers and suppliers.
< Established immediate credibility with client at the executive
level through discussions that quantified Perot services
strengths and where immediate value and savings through improved
services could be realized.
< Headed up Perot due diligence team, developed winning value
proposition, and crafted IT services agreement within six months
of being assigned to account.
< Existing client retained and avoided contract termination.
< Increased account revenue by 150% within six months.
< Successfully transitioned 30 new associates into Perot Systems.
CVS Corporation, Program Manager/Account Manager
Project Manager for ProCare business integration project involving the
consolidation and rationalization of two separate businesses within
CVS into a single entity called ProCare. Functional areas of focus
included order management, fulfillment, inventory, finance, and credit
card services.
Responsible for technology and integration services supporting the
business integration objectives for ProCare. Chaired technology
steering committee for ProCare to resolve IT related issues, including
application design/development. As account manager, held
responsibility for day-to-day health of the business, client executive
relationship, and new business development.
< Completed one-week assessment of program and presented results
to CVS executive team.
< Provided quick analysis of business integration program,
identifying all risks and opportunities for reducing time to
project completion.
< Identified major risks to overall program and viable mitigation
strategies within proposed collapsed timeline.
< Managed integration infrastructure, integration strategy,
cutover planning, technology advisory council, business
recovery, vendors, and executive level reporting.
< On time, under budget completion of infrastructure components
for new target environment.
< Developed and defined new standards in messaging that yielded
great advantages in quantifiable terms reliability and
scalability while replacing legacy standards and systems.
< Led a blended team of over 100 clients, vendors, independent
consultants, and contractor personnel.
< Established strong client relationship at the executive/director
level that provided Perot with a strong client reference
account.
Deutsche Bank, Technical Consultant
Provided technical guidance and design for a disaster recovery service
supporting DB equities group in Manhattan, New York. Deployed
technologies in support of the DB recovery requirements, including the
latest SUN servers with clustering support, EMC storage, and Oracle
database software. Performed business impact analysis supporting
acquisition of target recovery environment and approach.
Gates Rubber Company, Technical Consultant
New business/technical lead/Program Manager for due diligence
supporting functional outsource of IT services. Identified
opportunities for IT service improvements and efficiencies. Developed
business case supporting outsourced services and interacted with Chief
Information Officer and IT leaders within corporation.
Dime United Bankcorp, Technical Consultant
Provided technical leadership and current state analysis using CMM
methods and standards to support the development of a technology
business alignment roadmap (TBAR) for Dime. The result of the TBAR
efforts helped facilitate further partnership discussions with Perot.
Program Manager and technical lead for due diligence for all Dime held
business units, including Dime Savings Bank, North American Mortgage
Company, and Hudson United.
Identified opportunities for IT service improvements/efficiencies
expected to yield significant long-term savings and benefits to Dime
through a partnership with Perot. Constructed IT services agreement.
Designed supporting service schedules, service level agreements, and
IT governance model.
< Identified annual IT savings in excess of $20,000,000.
< Aligned operational budgets and activities with newly developed
strategic objectives, including Hudson merger.
< Successfully developed IT services agreement defining ten-year
partnership supporting annual increase in revenue of
$25,000,000.
Bank of Ireland, Director of Operations
Director of Operations responsible for day-to-day operations of joint
venture company formed between BoI and Perot Systems. Oversaw
datacenter located in Dublin, Ireland, supporting one of the largest
ATM network in Europe and all BoI retail banking systems. Transitioned
over 200 BoI employees into the new company and supported all people
change management activities. Managed annual datacenter operating
budget in excess of $50,000,000.
Provided sales support and Program Management for Perot Systems Europe
assigned to BoI account. Key resource in first datacenter study that
identified solutions for nine major service outages. Resulted in
Perot Systems developing and delivering a much broader service
offering that led to discussions of a joint venture. Developed
quality assurance initiative that addressed deficiencies within
datacenter environment. Provided new levels of reliability,
availability, and serviceability for platforms supporting retail
banking application systems.
< Project manager and team lead for Perot in support of a quick
snapshot analysis of BoI current state (Service Delivery and
Solutions Delivery and Design) and developed recommendations
that brought immediate stability to the environment. Made
executive presentation to highlight critical service issues
within IT.
< Directed implementation of recommendations. Resulted in further
discussions around forming a joint venture between BoI and Perot
that would provide commercial IT services within Ireland and
throughout Europe.
< Responsible for day-to-day health of IT executive relationship
through the contract negotiation period resulting in a new
company, Perot Systems Information Resources, LTD, being formed
18 months later.
< Instrumental in development of all commercial service offerings
and eventual delivery to first customer, the BoI. The new
company consisted of over 200 transitioned BoI IT associates.
< Pivotal role in first IT outsource agreement ever signed in
Ireland.
< Successfully built joint venture entity designed to market and
deliver commercial IT services in Ireland and throughout Europe.
< Provided recommendations that yielded significant, immediate,
and continuous (Six Sigma) improvements in service stability.
< Personally designed quality assurance initiative that yielded
more than $10,000,000 in project revenue in first year.
< Increased Perot annual revenue by $50,000,000.
Swiss Bank Corporation, Technical Consultant
Program Manager responsible for the Asian datacenter consolidation
project that merged three SBC datacenters into a single facility
located in Singapore. Conducted datacenter reviews on SBC Warburg
facilities located in Frankfurt, Germany. Provided consulting support
for other Perot datacenter activities globally.
< Responsible for Asian datacenter consolidation proposal and
project. Approved business case would save SBC in excess of
$50,000,000 annually.
< Developed a consolidation program and won approval for the
business case whereby all SBC datacenters and IT operations
within Asia would be consolidated into a hub located in
Singapore.
< Delivered on and achieved project goals for consolidation and
cutover, managing very tight budget, delivering on phase one
savings, and moving strategic components out of Hong Kong before
transition.
Marion Merrell DOW, Inc., Technical Consultant
Project Manager and developer responsible for the creation of a web
based directory synchronization system for legacy and LAN based
electronic mail systems connected through a WorldTalk x.400 gateway.
The system synchronizes changes for more than 65,000 directory entries
between MVS, VM, UNIX, MS-Windows, and UNIX based platforms.
< Led development initiative and enhanced skills in development
languages C, C++, and PERL.
< Managed client requirements definition and gathering process.
< Designed new system to synchronize electronic mail directories
across numerous messaging platforms. MMD had over 100,000 email
entries requiring exact duplication in every address book across
the enterprise.
< Designed and developed centralized repository of address
information that could be administered by centralized MMD
messaging team in Kansas City.
< Centralized updates to any email address in the enterprise and
communicated updates to every enterprise email server. Enabled
support of remote management of email directories.
< Delivered/implemented a new commercial directory synchronization
product to messaging services and enabled company to eventually
consolidate email administration services across enterprise.
< Exceeded targets by delivering first phase of product providing
centralized control and administration within two weeks.
< Designed and developed the first commercialized software product
within the Object Oriented Programming group in Perot.
< Successfully implemented and cutover complete system within the
targeted three-month time frame.
< Established executive level relationships and demonstrated
exceptional leadership and development capabilities that led to
long-term outsource of MMD IT services with Perot.
Volkswagen, Technical Consultant
Conducted datacenter performance review for the Volkswagen of Canada
systems supported in the Perot Auburn Hills datacenter. Implemented
recommendations from review and significantly improved system
availability. Major outages as a result of unplanned system initial
program loads (IPLs) were reduced from 200 a month to zero in a month.
Schlafhorst, Technical Consultant
Developed PC based MVS performance analysis tool used to justify the
merger of two datacenters by identifying excess process/capacity.
Redesigned SNA based network to support contingency and cutover of
recovery resources.
EuropeCar, Technical Consultant
Conducted performance analysis of existing mainframe datacenters in
Hamburg and Paris. Software environments consisted of MVS/ESA, VM/XA,
VSE, and CICS. Led to significant reductions in software and hardware
costs while improving on-line transaction response times and system
maintainability. Consolidated and cutover multiple production and
testing images into two discrete environments, reducing operating
system overhead and storage requirements.
NationsBank, Technical Consultant
Technical consultant for business performance improvement team.
Analyzed mission critical banking applications and identified areas
where performance/runtime could be improved. Led standards design and
implementation team. Defined processing standards and product
selection for all NationsBank and Perot datacenters. Designed and
developed JCL conversion tools that greatly reduced risk and effort
required for migrating to new standards.
Additional Experience
ELECTRONIC DATA SYSTEMS CORPORATION, Nov 1978 - Nov 1990
Consultant Software Systems Engineer, Corporate Software - MVS Support
and Development
Responsible for large systems software support and development for all
EDS datacenters worldwide. This included platform definition and
construction, cutover planning, software modification development, and
level two support.
Senior Software Systems Engineer, MIL-80X Project Provided system
software planning, installation, and support for VM/SP HPO, RSCS,
PROFS, VTAM, NCP, and MVS/XA. Designed and developed tool used to
simulate terminal supplied transactions for purposes of load balancing
and performance tuning.
Systems Software Manager, Department of Energy Managed system
software and application support groups for the Department of Energy.
Provided support for operating systems, database, network software and
hardware, office automation, EPIC/JANUS, and publishing applications.
Responsible for budget exceeding $5,000,000, including software and
personnel budget for a staff of 75.
Senior Systems Software Engineer, AFCAC 270 Installed/customized
system software for live test and demonstration on U.S. Air Force
project. Designed, developed, and demonstrated key components and
functionality of proposed system.
Team Lead, Central Software Support, ASIMS Project Provided operating
system software development and support for five regional datacenters
and 47 distributed processing installations in North America. Held
responsibility for ASIMS expansion into Europe and cutover for 16
regional datacenters in West Germany, Italy, and Belgium. Maintained
Top Secret security clearance.
Software Engineer, Texas American Bankshares Completed systems
engineer development (SED) program. Provided application support for
all check capture systems, ACH, EFT, and system software support for
DOS/VS. Responsible for the first conversion in EDS from DOS/VS to
DOS/VSE.
SECURITY CLEARANCE
Granted Top Secret United States Security Clearance (Inactive)
Education
Systems Engineering Development, Electronic Data Systems
SYSTEMS DEVELOPMENT, 1978 - 1978
University of Texas
STUDIES INCLUDED COMPUTER SCIENCE & SYSTEMS DESIGN, 1976 - 1977
Texas Christian University
STUDIES INCLUDED HISTORY & COMPUTER SCIENCE, 1973 - 1974
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