Customer Service Manager

VICTORIA S BYINGTON

**** *** **

TROY, MO *****

Cell: 636-***-****

Home: 636-***-****

*******@*****.***

Work Experience

**/**** - */**** *** St Charles, MO

Item Processing Clerk IV

Responsible for leading one or more check processing operational groups

during a particular shift. Responsible for performing various tasks to

proof records of bank transactions and/or process fine sort and item

capture jobs and follows up on exception items and/or balances and corrects

errors found on transactions processed by the proof area and/or performs

various transit and statement tasks to ensure accurate and timely

distribution of transaction items and/or completes miscellaneous item

processing tasks. Responsible for rendering client statements. Tasks

include inserting materials into envelopes manually and performing basic

quality control checks. Receiving and printing of client statements, which

includes the use of computers, Xerox Docuprint90 and the

Icon105 Printers. Also helped with Lock-box processing which includes the

processing of bank loans and business accounts. All of these jobs required

the use of computers and 10-key adding machines.

9/1985 - 9/2000 Hardees' Food Systems Inc.

St Louis, MO

General Manager

Managed a team of Supervisors along with 30 to 40 crew members to achieve

overall profit and loss goals while maintaining excellent customer service.

Education

Valley R-6 Caledonia, MO

High School Diploma: Graduated: 6/1985

Skills / Equipment

Administrative Assisting, Copy Machine, Internet Knowledgeable, Fax

machine,

Administrative Support Work, Data Entry, Inventory Work, Docuprint90

printers, Icon105 printer, Administrative Work, Document Scanning, Label

Maker, Banking Operations, EXCEL, Management Skills, Bookkeeping /

Accounting, Microsoft Word, Calculator, 10-Key Operator, Cash Handling,

Food Preparation, Supervisory Skills, Cashier, Food Service, Computer

Literate, Office Windows

Additional Accomplishments

At FIS I was a mentor to others because I was trained in all areas and was

able to answer questions without getting frustrated. Since I was trained in

all areas was able to provide back up in any department at any given time.

Was the Item Processing Lead of about 5 people.

At Hardees' won the Best Labor Percentage, Best Sales Increase, Best Profit

and Loss Percentage and was also the General Manager of the Training Store.

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