Sales Accounting Assistant
Resume:
Cassandre N. Fye
Crete, NE *****
ablxtd@r.postjobfree.com
Education Doane College Crete, NE
Bachelor of Arts August, 2009
Major: Human Relations
Iowa Western Community College Council
Bluffs, IA
Associates of Arts May,
2009
Major: Criminal Justice
Experience Kenexa Lincoln, NE
Helpdesk Associate/Executive Interviewer August,
2007- Present
. Created and implemented training procedures of executive interviewers
. Provide technical assistance to inbound callers
. Worked with supervisors and project managers to develop better scripts
for outbound calling
. Trained incoming coworkers on procedures and products
. Accurately logged detailed information regarding clients
. Extremely knowledgeable in all 7 products and provided continued
support to all products
. Lead and managed 12 associated in the completion of 6 simultaneous
projects.
. Run daily reports.
. Figured numbers for successful completion of projects based on
completion rates, and optimal times for outbound calling.
. Developed a successful time management plan to execute the completion.
Kenexa Lincoln, NE
Receptionist/Operator May 2002-July
2009
. Answered Multiline phone system
. Processed, responded, and forwarded incoming email
. Managed schedules for all conference rooms
. Recorded required information and forwarded sales
leads
. Greeted customers and vendors
. Completed multiple mailing projects for marketing
department
. Worked with excel spreadsheets entering data
Kenexa Lincoln, NE
Accounting Assistant September, 2006-
August, 2007
. Verified and corrected expense reports.
. Corrected and updated information for clients in
oracle
. Mailed out invoices
. Created and maintained efficient filing system for
all employees expense reports
. Scanned and emailed copies of all expenses to
corporate office
Kenexa Lincoln, NE
Fullfillment May, 2002-
September, 2006
. Recorded and Processed all incoming mail in an
efficient and accurate manner
. Worked in an assembly like process mailing out survey
information
. Developed a quick and efficient way to sort, collect
and mail out survey invitations
. Transcribed comments verbatim
. Used 10 key to accurately enter survey responses
Skills Proficient in 10 key
Type 55 word per min accurately
Creating team unity
Good leader
Meets deadlines consistently
Lead and train new employees
Proficient in Microsoft Excel, Word, and PowerPoint 2003 and
2007
Proficient in Outlook 2003 and 2007
Capable of learning/applying new concepts
Capable of adapting quickly and effectively to shifting
priorities
Ability to work independently and manage multiple tasks
successfully
Ability to build effective relationships and work with a wide
variety of people
Awards Spirit to Achieve Award (2008) - This award goes to someone
who demonstrates their willingness and
eagerness to learn new products and continuously improve themselves and
their skills on the Helpdesk.
Responsiveness Award (2008) - This award is for the individual
who has gone above and beyond in his or her level of responsiveness.
Responsiveness means that individuals are accessible to (internal and/or
external) clients and provide dependable and reliable service.
References upon Request
Contact this candidate