Sales Management
Resume:
Lawrence P. Griffin 570-***-**** (H)
Tannersville, Pa 18372 ablxt0@r.postjobfree.com
Summary - Bridging Business with Technology
Training Director/Project Management with extensive field and corporate
experience within the insurance/IT industry. Strategic partners with
internal and external clients to identify and deliver emerging technology
solutions, proprietary systems development, consultations and deployments.
Expertise includes the following key areas:
Corporate Reengineering Learning Management
Systems
Standard Development Life Cycle (RUP) Marketing and Sales
Organizational Development Client Relationship Management
Enterprise Resource Planning
Functional/Business Specifications
Experience
Nationwide Insurance - Frailey Agency -Office Manager August 2008 - Dec
2009 (Stroudsburg, PA)
Managed all insurance operations for multiline independent agency. Re-
engineered work flow for processing Property & Casualty, Commercial
and Personal lines of business. Created quality business application
processing, alternative marketing initiatives through community
events, structured recruitment of sales teams and modernized technical
systems. Increased profitability through 50% reduction of operating
expenses. Reversed negative moral of administrative sales personnel.
Saved in excess of $6000 per month in all operations.
E-Solutions Consulting, Inc. Managing Consultant - 2008 Part Time
(Northeast)
Assisting small businesses with ECommerce market segment planning &
execution, and mentoring services for new insurance sales personnel.
VerizonWireless /Advantage Human Resourcing
Product Management/Marketing Contract - 2007 (Basking Ridge, NJ)
Provided supervision and product development management for three
projects in progress through product launch, including marketing
plans. Projects included Premium Voice mail, Visual Voice Mail and
National Voice Mail. Tasks involved project management reporting,
facilitation, coordination with Information Technology, Network,
Advertising, Legal, Retail stores and UAT.
ROI $7.3M after first year.
Project Management Contract - October 2006 - March 2007 (Morristown,
NJ)
Managed project development (Change Management) for enhancing the
"customer facing" experience in 264 retail sales outlets. Scope of
this project involved 1300 technical, 264 management, and 14 training
positions with approximately 900 internal transfers.
E-Solutions Consulting, Inc. Managing Consultant Since 1999
(Member - Registry of Certified Consultants 37286)
Managing Consultant August 2005 to September 2006 (NEPA)
Provided sales consulting services to independent automobile
dealerships covering client building, web based marketing (ECommerce),
inventory floor planning/management, advertising campaigns, product
knowledge delivery, finance and insurance, and distance learning
(LMS).
Senior Consultant - (MetLife) February to July 2005 (Bridgewater, NJ)
Initiated and implemented standard project management methodology for
vital/strategic records and information management, created business
continuity plans for all sales/marketing functions. Utilized PMO
approaches for establishing project definitions from Plan Objectives
through Change Management Plans, MS Project used to track
interdependencies and timeline progress. Certified in excess of 100
compliance regulations for 522 sales offices through coordination with
Corporate Law, Ethics & Compliance and internal auditing. Task
concluded 18 months ahead of target and under budget.
Monroe Career & Technical Institute - January 2003 to February 2005
(Bartonsville, PA)
Director/Facilitator/Coordinator - Adult Continuing Education -
Reorganized a 30 year old Adult Continuing Education program through
instructor recruiting, curricula redesign, increased course offerings
and content, aggressive marketing/advertising campaigns, enhanced
accounting practices and the creation of small business partnerships.
Increased enrollment by 27% in the first year, maintained 88% of
budget and increased profitability 12 months ahead of schedule.
E S & D - MetLife Contract Term - 2001 to 2002 (Kutztown, PA &
Bridgewater, NJ)
Project Management Contract - Provided business and systems analysis
for logistics management in supply and distribution. Researched,
benchmarked and selected application providers for Image
Processing/Data Streaming, database structure (SQL), web enabled
access, bar coding (RF) and multimedia transition to imaging with dual
Veritas backup. ROI within the second quarter of the first year of
production, within Budget. Transitioned and trained existing staff on
new hardware, software and business mission. Increased Printing On-
Demand initiative by 68%.
Managing Consultant -1999 to 2001 - (Central, Northern NJ) Prospected
small businesses; retail, wholesale and manufacturing with the desire
to enhance marketing (E-Commerce), administration or knowledge
transfer through technology (Microsoft products). Provided guidance,
direction and support for network solutions, hardware configurations,
Data Warehousing solutions, instructional /procedural documentation
(Distance Learning-Blackboard,).
IT Recruiting Contract Manager: (Scranton, PA) MetLife, 22 hires
within 3 weeks, developed new orientation program, populated
recruiting database.
Metropolitan Life and Affiliated Companies
Continuous service since June 1969
Regional Training Director/Field Training Consultant 1992 to 1999 -
(NY, NJ, PA, CT, RI, MA, NH, VT, ME) Directed all sales, management
and administrative activities, group and individualized rollout
training; with common objective; increased performance. Modified field
training curricula and instructional programs to match demographic &
management needs. Developed E-Learning initiatives to reduce travel
related expenses. Provided leadership, mentoring, training and sales
support routinely to 700+ sales associates, 42+ agency directors and
400 administrative support staffs within 58 sales offices. Created and
demonstrated the transfer of traditional selling and service methods
through enhanced software packages (CRM), both enterprise and
proprietary. Maintained $5 million production standard through Change
Management initiatives, minimal disruption of business flow.
Corporate Reengineering - MetExpress Consultant 1996 to 1998
(Concurrent with above responsibility) - Evaluated external software
programs, modifications and ease of introduction to enhance sales and
management for the entire enterprise (Change Management). Researched
alternative distribution methods through Web based (WebCT, WebEx),
interactive multimedia programs. Maintained all vendor relations.
Proved Return On Investment for Internet technologies for new product
and services announcements and interactive client needs analysis.
Director of Automation 1987 -1992 (Sparta, NJ)
Century 21 Insurance Agency - Empire Regional Sales Office - (during
MetLife's acquisition of Century 21 International) Trained sales
representatives and managers to support a synergy between insurance,
real estate and mortgage core business functions. Responsible for the
installation of innovations to support productivity (laser printing,
field communications, help desk support and B2C product storyboards).
Received Quality Innovation Award.
Project Management (Individual Business/Information Technology) 1982-
1987 (NYC, NY) Designed, tested and implemented P/C and laptop
programs (SDLC- RUP), including an electronic life insurance
application, LapApp. Provided complete life cycle development
leadership and reporting from definition, design, development to
deployment. To perform the initiative conducted talent recruiting,
wrote all training material and designed implementation scheduling.
Education
City University of New York: Bachelor of Arts (Evenings) 1977
Manhattan Community College: Associate of Arts
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