Customer Service Assistant

Brian C. McLean

**** ******* ******* **., ************, NC 28312 ? Tel: 910-***-**** ?

***********@*****.***

SUMMARY OF QUALIFICATIONS[pic]

> Successful in organizing, communicating, and collaborating within the

following diverse settings: business settings, recreational settings,

professional sports organization, NCAA Division II conference office,

and NCAA Division I athletics department

> Proficient in Microsoft Windows Word, Excel, PowerPoint, and Access

> Contributes innovative suggestions through confident, articulate

communication

> Exhibits indispensable athletic administrative and sport management

knowledge relating to the National Basketball Association and the NCAA

within Division I and II

EDUCATION

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High Point University 2009 High Point, North

Carolina

Master of Science in Sport Studies

East Carolina University 2007 Greenville, North

Carolina

Bachelor of Science in Management of Recreational Facilities

Minor: Business

PROFESSIONAL EXPERIENCE

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Conference Carolinas: NCAA Division II Conference Office-High Point, North

Carolina

Intern Fall 2009

Sept.2009-Dec.2009

> Researched legislation throughout the NCAA manual and LSDBi to provide

interpretative assistance to conference compliance coordinators.

> Updated institutional compliance coordinators with reminders,

suggestions, and conference and/or NCAA rule interpretation changes.

> Transcribed conference call minutes associated with any and all area

of business.

> Accessed and evaluated squad lists through Compliance Assistant and

confirmed institutional athletic grant-in-aid figures aligned with

permissible NCAA and conference equivalency limits.

> Entered sport schedules into conference website and became familiar

with preparing and posting Player of the Week press releases.

High Point University Athletics Department-High Point, North Carolina

Sports Marketing Intern

Aug.2009-Dec.2009

> Assisted with their corporate sponsored events as well as assist with

their marketing efforts.

> Provided help with the marketing of all sports to increase awareness

and ticket sales with specific responsibilities for volleyball, men's

and women's soccer.

> Assisted with day-to-day office operations and other duties as

assigned by Associate and Assistant Athletic Directors of Marketing

Smith Library-High Point, North Carolina

Feb. 2008-June 2010

Media Assistant

> Provided library media service resources that will meet the

informational, research, educational, and recreational needs of users.

> Used direct, formal instruction and indirect, informal instruction to

teach specific skills needed for use of the library media center and

technology with students and staff.

> Coordinated information retrieval for students and staff through

print, audiovisual, and electronic sources.

> Guided and assisted students and staff in the use of new media and

technologies.

CROSSMARK Sales and Marketing, Inc. May

2008-Nov.2008

Part-Time Retail Representative

> Performed resets and general merchandising in a variety of stores

assigned in geographic locations. Resets consist of reading plan-o-

grams and pulling products off the shelf and re-shelving them in

organized fashion.

> General merchandising consists of checking inventory, meeting with

store managers, providing customer service, checking expiration dates,

and making sure the proper products are on the shelves.

FAYETTEVILLE YMCA - Fayetteville, North Carolina

Youth Day Camp Counselor

June 2007-Aug. 2007

> Implemented group activities for age groups 5-12

> Supervised all assigned aspects of the campers' day

> Assisted in registration of campers, camp set-up and break down for

departure

Charlotte Bobcats Sports & Entertainment- Charlotte, North Carolina

Game Operations Intern

January 2007-April 2007

> Marketed Bobcats Special Events

> Successfully conducted a research study for fan development involving

other professional leagues (NHL, MLB, and NFL)

> Assisted with database management, help create comprehensive event

timelines and help order any supplies needed for events and/or

promotions.

Joyner Library - Greenville, North Carolina

Special Collections Assistant

October 2003-Dec.2006

> Assisted supervisor in daily operations which included: collecting,

organizing, processing student financial records

> Provided excellent customer service to faculty employees as well as

students

> Data entry and administrative duties as assigned

> Created several records in a Microsoft Access Database which made

records more accessible

REFERENCES

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Brian Davis

Media Services Supervisor, Smith Library

High Point, North Carolina

Phone: 336-***-****

David Bryden

Smith Library Director

High Point, North Carolina

Phone: 336-***-****

Angela Tressel

Assistant Commissioner, Conference Carolinas

High Point, North Carolina

Phone: 708-***-****

Dacia Ijames

Assistant Director of Sports Marketing, High Point University Athletics

High Point, North Carolina

Phone: 336-***-****

John Woodman

Game Operations Manager

Charlotte Bobcats

Phone: 704-***-****

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