Customer Service Quality Control

Micheal D. Butterfield

Cell 719-***-****

******************@*******.***

Experience:

. Skilled in personnel supervision, training, and evaluation; asset

in work scheduling and training program development and

implementation.

. Experienced in production plant and construction operations and

maintenance; supervised modification, packing operations,

warehouse. Shipping/receiving practices and repair work.

. Strong interpersonal, communication, and customer service skills;

able to effectively interact with individuals for planning and

implementation.

Employment:

Provident Pharmaceuticals, Colorado Springs, Colorado

July 2007/ Present

Production Supervisor

. Supervise the production and packing line for the production of

product.

. Improve, update and implicate documentation for the support of

the production and packing line.

. Communicated to all departments in order to meet the goals and

guarantee a quality product.

. Encourage, train and support employees on a daily basis.

. Involved in all stages of the product from the orders being

drawn to the product being shipped out.

. Reported directly to the Director of Operations and the Vice

President of Operations.

. Knowledgeable in FDA and DEA regulations and present during the

audit process.

Brand Scaffolding, Colorado Springs, Colorado

September 2005/ June 2007

Foreman

. Supervised ten employees in a construction atmosphere.

. Trained employees in the construction and de-construction of

scaffolding as well as safety practices.

. Entrusted company driver for employees and equipment on a flat bed

truck and truck with trailer.

. Involved in all stages of scaffolding including design, material

staging, time management, scheduling, time sheets, reports and

lease agreements.

. Trained in OSHA and quality control standards, as well as plant

safety and documentation.

Synthes, Monument, Colorado

April 2005 / August 2005

Quality Inspector

. Inspected dimensions of screws for medical equipment.

. Documented Material Review Records so parts could move to the next

operations step.

NIGHTHAWK SYSTEMS, Colorado Springs, Colorado

November 2001 / January 2005

Supervisor

. Reinforced employees' work with the standard operating procedures

to ensure quality.

. Taught and trained employees on the correct operation of machinery

and tools.

. Organized employees in different work sections in order to

maximize production.

. Encouraged employees to succeed at their jobs in order to keep

moral up.

. Multi-tasked when many jobs were to be preformed at the same time.

. Posted to JD Edwards daily production numbers as well as working

with Windows XP.

Certifications:

. OSHA 10 Certified.

. Certified to drive Fork Lifts as of 2009.

. HASMAT Certified as of 2009.

. Out of Specification Training to Meet Current FDA Expectations as

of 2010.

. Communication and Collaboration Training Completed as of 2010.

Computer literate in Microsoft Word, Access, PowerPoint and Excel.

Contact this candidate