Customer Service Operator

David J. White

*** */* ***** **.

Toledo,Ohio 43609

419-***-****

*************@*****.***

Work Experience

September 2007 to June 2008 BC Printing: Binder

Toledo,Ohio

Collate Print Outs from print shop, assist in Printing.

October 2006 to July 2007 Alliance One: Collection Agent

Maumee,Ohio

Customer Service, Process billing, documentation for Alltel Accounts

using FACS software.

July 2006 to September 2006 LOF (Pilkington): Computer Operator

Toledo,Ohio

Overseen operations of the Mainframe using MVS/JES2, TSO. Back Up

Of NT Servers, Maintained and operate impact printers

January 2001 to June 2005 Promedica Health System: Help Desk Analyst

Toledo,Ohio

Assisted users with Peripheral Devices and all Software Products,

Provide technical support/problem diagnosis within the organization,

Escalate problems using Heat Software to the appropriate support team.

Set up PC’s and printers for access to mainframe with T CP/IP

addresses.

May 1995 to January 2001 Toledo Hospital: Computer Operator

Toledo,Ohio

Overseen operations of the Mainframe using MVS/JES2, TSO, TRMS.

Monitor job flow and performance of CICS regions. Maintained and operate

impact printers and tape drives. Ran batch jobs for Payroll and Patient

Accounts. Transfer of files to other organizations. Back Up of NT/Unix

Servers. Maintained and repaired equipment throughout the Hospital.

Maintain communication through Lotus Notes, CC:Mail with system

programmers. Helpdesk, assisting in logging on and off Users.

June 1989 to January 1995 Glendale Federal Bank: Computer Operator/Print Operator

Burbank,California

Overseen operations of Mainframe using MVS/JES2, TSO. Monitor job

Flow and performance of CICS regions. Shutting down and backing up

CICS regions. Ran batch jobs for accounts. Maintain and operate laser

printers, band printers, impact printers and tape drives. M icrofiche job

p rocessing.

References Available Upon Request

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