Six Sigma Management

Operations Executive

~ Business and Process Transformation Leader ~

Operations Leader with expertise in leading high level corporate

initiatives, and driving productivity, revenue growth and organizational

change in Fortune 500 companies. Recognized leader in strategic planning,

re-engineering business processes, new product introduction, supply chain

and manufacturing operations, IT governance and outsourcing, quality, and

developing customer relationships. Expert in using Six Sigma to improve

productivity, products and services.

Areas of Expertise:

Diverse Industry and Functional Strategic & Operational Planning

Competencies

Program and Business Process Manufacturing and IT Operations

Management

Creating, Building, Implementing New Lean and Six Sigma Methodologies

Initiatives High Performance Teamwork

Leadership Development

PROFESSIONAL EXPERIENCE

THE CLOROX COMPANY - Oakland, CA 2000 - 2010

A $5.4 billion manufacturing and marketing company of household consumer

products

Managing Director IT Governance (2008 - 2010)

Reporting to CIO, and responsible for all governing activities of the IT

function, including strategic planning, IT portfolio and program

management, outsourcing and vendor management, financial, compliance, risk

management, and organizational capability development.. Manage 6 direct

reports at Director / Senior Manager level. Achievements:

. Led a program to develop a fact-base of the company's technology

capability, and defined a strategy and operating model to address

deficiencies and opportunities. Completed a 5 year, $300 million IT

portfolio investment plan, budget framework, and operating model

(processes, capabilities, metrics) to support the strategy.

. Built and coached a senior level team to improve performance

management of IT service providers. Restructured contract to reduce

costs, and developed remediation plans to improve service levels and

improve cost efficiency.

. Actively drove improvements in IT Program Management Office:

structures, processes, and resources to manage IT portfolio and

deliver a $50 million annual project plan.

. Created cross functional team to build and systematize cost

governance, holding year over year IT costs flat, ($100 million annual

budget) and implementing "cost to serve" visibility across the

company.

Director IT Governance (2006 - 2008)

Responsible for transition and ongoing governance of a $250 million IT

outsourcing agreement. Also, responsible for IT Portfolio and Program

Management. Achievements:

. Created the operating structure, built a transition team, and led a 6-

month transition to an outsourced global service delivery model for

IT. Built organization capability in vendor management through

training and capability programs. Delivered $18 million annual

savings plan from IT outsourcing.

. Designed a new, centralized IT PMO, with step change in process and

project management capabilities. Delivered a $40 million annual

project plan, in the midst of dramatic organizational change.

Director, Business Process Office (2004 - 2006)

Chosen to create and lead a newly established Business Process Office.

Responsible for working with Executive Officers to shape the company's

process management strategy, drive improvement methodologies, and develop a

pipeline of breakthrough improvement initiatives across the company.

Manage a team of 6 Senior Managers and oversee numerous cross functional

teams. Achievements:

. Delivered $20 million of SG&A cost savings through sustainable

business process improvements in supply chain, product development,

and information technology.

. Reduced complexity of several business processes: consumer insights,

integrated marketing communications, and business planning.

. Developed segmentation and cost model tools to prioritize business

improvement initiatives. Developed and launched role based process

management training at all levels of the company. Redefined the

company's business process model with company leaders.

. Developed and implemented a company balanced scorecard, and common

approach to governance of strategic initiatives.

Director, SAP Implementation Program: Product Supply (2002 - 2004)

Led a best in class, $150 million SAP implementation in manufacturing,

maintenance and procurement operations across 27 manufacturing plants and

83 contract manufacturing locations. Managed a technical staff of 160.

Achievements:

. Delivered program on time and under budget, with productivity

improvements and cost savings in production planning, materials

management, procurement, maintenance, project systems, EH&S reporting,

and financial accounting.

Director, Corporate Quality: Product Supply (2000 - 2002)

Responsible for leading a team of 35 Quality Professionals across diverse

company business units: home cleaning, foods, charcoal, auto care, bags and

wraps, and specialty businesses. Corporate accountability for reducing

unsaleables, improving issue resolution processes, reducing new product

commercialization cycle time, and reducing consumer and customer

complaints. Achievements:

. Led a customer unsaleables initiative to reduce unsaleables expenses

by $10MM over 2 years.

. Reduced new product commercialization time by 30% by improving upfront

design.

. Led senior leaders through quick resolution of several regulatory and

product safety issues, including voluntary market withdrawal of

product with minimal brand or customer impact. Developed containment,

product return, and communications plans including advisory to news

media.

GENERAL ELECTRIC COMPANY GE PLASTICS BUSINESS 1981 -

2000

A $7 billion global engineering thermoplastics business

COMMERCIAL DIVISION - Pleasanton, CA (1996 - 2000)

Technical Development Manager, Western US, Customer Quality Leader / Six

Sigma Black Belt

Led a team of field-based engineers accountable for growing a $320 million

sales territory. Led Six Sigma quality initiative by delivering

productivity services, and improving transaction and issue resolution

processes. Managed Western Regional Application Development Center.

Achievements:

. $30 million revenue growth from delivering new products and technical

innovation for computer and media industries. Established a new

technical center along the Mexico Maquiladora border.

. Launched Six Sigma customer initiative in 1997. Implemented 50 yield

improvement projects in 12 months, achieving $16 million customer

savings. Raised competency level of field engineers to Six Sigma

Black Belt.

. Led improvements to customer issue resolution process, reducing

average time to resolution from 45 to 15 days.

MARKETING DIVISION - Selkirk, NY (1993 - 1996)

Product Manager/Product Commercialization Leader

Responsible for portfolio management, product line profitability, and

market share. As Product Commercialization Leader, responsible for

translating customer requirements to new product developments, and

improving the new product introduction time. Achievements:

. Developed 2-year multi-generation product plan. Led cross-functional

Business Team through development and commercialization of new

products to fuel business growth from $20 million to $100 million in 3

years.

. Led development teams and launched new products; achieved $30 million

sales in 2 years. Launched new products for computer market achieving

60% market share, and $40 million sales in 2 years.

. Executed 2 price increases, realizing 13% price increase, and

completed product line redesign achieving $2 million cost savings.

. Led cross-functional team through issue resolution of product failure

issues. Developed containment, customer communications, and product

line redesign strategy to protect $30 million core business.

PRIOR EXPERIENCE at GE:

MANUFACTURING DIVISION

Senior Process/Product Engineer

Selkirk, NY (1987 - 1993)

Led start-up, growth and integration of new products in manufacturing.

Led teams to drive new product quality, capacity and productivity

programs.

TECHNOLOGY DIVISION (1981 - 1987)

Process Development Engineer

Ultem Business, Pittsfield, MA

Lexan Business, Bergen op Zoom, The Netherlands

GE Corporate R&D Center, Schenectady, NY

Responsible for chemical process design and engineering programs.

Managed pilot plant programs to bring new materials to commercialization,

increase capacity and reduce costs for commercial plant operations.

EDUCATION AND PROFESSIONAL DEVELOPMENT

5 Year Dual Degree Program

CLARKSON UNIVERSITY BS Chemical Engineering - Potsdam, NY

STATE UNIVERSITY OF NEW YORK AT PLATTSBURGH BA Chemistry - Plattsburgh, NY

Wharton Executive Development - Business Process Management - Michael

Wharton West San Francisco Hammer Phoenix Consortium

Gartner Sourcing Best Practices Six Sigma Black Belt - GE

Council

Change Acceleration Leadership - GE GE Leadership - Managerial Skills

Managing New Product Development - GE Development

Benchmarking - American Productivity

and Quality Council

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