Service Equipment
Resume:
Douglass Barreiro
Mckeesport, PA 15132
**********@*******.***
Objective: An interesting position with your company.
Experience: Dish Network Service Corp Mckeesport, PA
Dispatch specialist I/II, Router 2004 to 2009
Dispatched technicians to install, service and repair satellite television systems.
Created and produced technicians daily routes using Excell, and Microsoft
Mappoint to gather and organize jobs in regards to geographic location.
Determined and scheduled 45, to at times 120 technicians daily routes,
according to experience level, urgency, difficulty of job, inventory, and
geographical location.
Structured and maintained the subcontractors jobs based on inventory, and
geographic location.
Reviewed work orders from departments and complaints from customers.
Recorded type and scope of service to be performed.
Determined and scheduled orders according to urgency, inventory, and
geographical location.
Received check in calls from service workers by radio, telephone, and in person.
Informed workers of type and location of work to be performed and dispatched
workers to job.
Kept records of repairs, installation, removal of equipment and appliances and
hours required on each job.
Maintained records on computer terminal.
Structured and maintained the internal technicians daily routes as well as
subcontractors.
Echostar/Dish Network Mckeesport, PA
Technical service agent I/II/III Jan 2002 to 2004
Attempted to trouble shoot technical interruptions to service and walk customers
through problem solving steps in a timely manner, or schedule service calls if
necessary.
Discussed cable television equipment operation with customers over telephone
to explain equipment usage.
Attempted to trouble shoot technical interruptions to service and walk customers
through problem solving steps in a timely manner, or schedule service calls if
necessary.
Followed up with a random sample of customers to ensure that complaint was
satisfactorily resolved.
Conferred with subordinates and supervisors to recommend changes in order to
avoid recurring customer complaints.
Checked to ensure that appropriate changes were made to resolve customers’
problems.
Obtained and examined all relevant information in order to assess validity of
complaints and to determine possible causes, such as extreme weather
conditions.
Resolved customers’ service and billing complaints by performing activities such
as exchanging merchandise, refunding money, and adjusting bills.
Ordered tests that determined the causes of product malfunctions.
Solicited sale of new and additional services and products.
Referred unresolved customer grievances to designated departments for further
investigation.
Foto Hut Monroeville, PA
Photographer/Lab technician 1998 to Dec 2001
Read work orders to determine photographic techniques required.
Adjusted apertures, shutter speeds, and camera focus based on a combination
of factors such as lighting, field depth, subject motion, film type, and film speed.
Adjusted camera settings for reduction or enlargement of image, according to
work order specifications and set or activated timer that controlled exposure time
of film.
Determined desired images and picture composition, and selected and adjusted
subjects, equipment, and lighting to achieve desired effects.
Compared processed prints with color standard and reported variations to control
department.
Selected and assembled equipment and required background properties,
according to subjects, materials, and conditions.
Enhanced, retouched, and resized photographs and negatives, using airbrushing
and other techniques.
Examined film to verify that reproduced image met quality standards.
Reviewed sets of photographs to select the best work.
Used traditional and digital cameras, along with a variety of equipment such as
tripods, filters, and flash attachments.
Sold cameras, and photography equipment to customers.
Equity Protection services Pittsburgh, PA
Private Detective 1996 to 1998
Observed and documented activities of individuals in order to detect unlawful
acts and to obtain evidence for cases, using binoculars and still and video
cameras.
Searched computer databases, credit reports, public records, tax and legal
filings, and other resources in order to locate persons and to compile information.
Conducted background investigations of individuals, such as pre-employment
checks, to obtain information about an individual’s character, financial status and
personal history.
Wrote reports and case summaries to document investigations.
Testified at hearings and court trials to present evidence.
Performed undercover operations such as evaluating the performance and
honesty of employees by posing as customers and employees.
Conferred with establishment officials, security departments, police, and postal
officials to identify problems, provide information, and receive instructions.
Apprehended, arrested and/or assisted in arresting of criminals and suspects and
released them to law enforcement authorities and security personnel. personnel.
Education: University of Pennsylvania State College, PA/ Greater Allegheny
Justice, in process
Mills E Godwin Richmond, VA
Graduated
References: Available upon request
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