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Training Customer Service

Location:
Florence, SC, 29501
Posted:
June 16, 2010

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Resume:

William J. Myers

*** ****** ** ***** *****,SC ***55 803-***-****

ablxkn@r.postjobfree.com

Objective: (Generic)

Seeking position as Customer Service/Admin/Machine Operator/Quality

Assurance/Production/Electronics/Computer Tech support/Assembly.

Highlights and Qualifications

* Organization and Coordination Skills

* Training, Supervising, Motivating

* Excellent Communication Skills

* Managerial skills

* MS Word, Excel, Access, Power point

* Windows Explorer 2000, Vista, Adobe

* Team Building

* Troubleshooting

* Computer Systems Technical Support

* Electronic Systems Technology

Professional Experience

COMPUTERS

* Maintained three fiber-optic data LANs, three maintenance LANs, satellite

communications network, 33 data processors, and peripheral equipment. Three

years of 24-hour maintenance operations without any significant downtime,

or system outages.

* Maintained, troubleshot, repaired computers, monitors, peripherals,

hardware, software for up to 15 workstations, operating three distinct

systems.

* Operated a computer help-desk fielding up to 25 calls daily.

* Performed preventive and corrective maintenance on electronics/ computer

systems and subsystems, including control panels, setting panels, radar

display, recorder, and auxiliary equipment.

* Utilized computer diagnostic programs to detect system faults, replaced

video cards, CD-ROMs, modems, floppy drives, installed/reset software,

cleaned/inspected hardware for corrosion or damage, and replaced power

supplies.

ELECTRONICS

* Adept at using system schematics, logic diagrams, and technical manuals

to help aid in troubleshooting electronic systems equipment.

* Experienced using general-purpose test equipment to locate faulty

equipment, including oscilloscope, multi-meters, frequency generators,

signal generators, voltmeters, amp meters, and spectrum analyzers.

* Knowledgeable in using computer programming for Planned Maintenance

Administration System and Planned Maintenance Supply system to order and

track repair parts.

* Documented, updated, and maintained technical logs with system faults,

troubleshooting procedures, faulty equipment parts, supply parts required

to correct system faults; parts received and time to repair system to

operational condition.

* Experienced in maintaining variety of equipment, including multiplexers,

receivers/ transceivers, communications equipment, transmitters, modems,

data processors, crypto logical equipment.

* Prepared system status briefs for department heads, detailing equipment

casualties, repairs, down time, operational status.

TRAINING / SUPERVISION

* Created a training program for 34 employees. Conducted divisional

training three times per week on system operations.

* Conducted hands-on, classroom, oral boards, evaluations, and scenario

training. Topics included:

- planned maintenance - signal flow - schematic

administration drawing

- troubleshooting - supply administration - safety

procedures

- CPR/ first aid - firefighting - damage control

* Reduced qualification time by 50% from six months to three months by

designing an Excel spreadsheet to track and set goals for 40 qualifications

for 75 employees.

* Training and Admin Officer for up to 225 employees, managing files,

records, reports, and personnel.

* Experienced Division Leading Supervisor, accountable for electronics/

computer systems operation and maintenance.

WILLIAM J. MYERS 803-***-****

Education / Training

Masters in Science & Mathematics Education, Old Dominion University,

Norfolk, VA

B.S., Geology/ Electronics Technology, Excelsior College, Albany, NY

A.S., Engineering/ Geology, University of South Carolina, Columbia, SC

Leadership Training, Bangor, WA

Electronics Tech Maintenance Supervisor Training, San Diego, CA

MS Office Certification, Oak Harbor, WA

Electronics/ Data Processing Systems Maint.Training, Oak Harbor, WA

Satellite Communications System Maint. Training, Oak Harbor, WA

Computer Systems Maintenance Training, Norfolk, VA

Instructor Training, Yokosuka, Japan

Planned Maintenance System Administration for Supervisors, Japan

Electronics and Computer System Maint. Training, San Diego, CA

Digital Electronics Training, San Diego, CA

Sonar System Operations Training, San Diego, CA

Advanced Electronics Training School, San Diego, CA

Work History

Social Security Admin Bennettsville,SC 05/09-04/10

Claims Rep

Stanley Associates Columbia,SC 05/08-05/09

Ft Jackson Instructor

Lancaster/Chester Co. Schools Lancaster, SC 09/07-05/08

Department of Veteran Affairs

Math/Science Instructor

Veteran Services Assistant Everett, WA 5/06-05/07

DEPARTMENT OF THE NAVY

Electronics System Tech/ Everett, WA 07/04-12/05

Training & Admin Supervisor

Electronics Technician Everett, WA 12/00-07/04

Supervisor

Computer Systems Oak Harbor, WA 07/97-12/00

Maintenance Technician

Electronics System Yokosuka, Japan 03/94-07/97

Technician

Training Coordinator

Electronics System Yokosuka, Japan 12/90-03/94

Technician Operator



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