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Sales Customer Service

Location:
Sterling, VA, 20165
Posted:
August 18, 2010

Contact this candidate

Resume:

Mark Bolyard

phone 703-***-**** email ablxkg@r.postjobfree.com

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OBJECTIVE

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Sales and Sales Operations Leader with both domestic and

international experience. Highly skilled in coaching, mentoring and

training. Proven delivered results in both transaction and

consultative sales environments. Organizational background includes

GM, P&L, Sales Leadership, Recruiting, Training, Order Mgmt and

Customer Care responsibilities.

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DESIRED OCCUPATION

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Sales Leadership and Sales Operations Management

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EMPLOYMENT HISTORY

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Employer: CoStar Group

Title: Director of Inside Sales

Location: Bethesda, MD

Duration: 07/2006 - current

Job Duties: Delivered over $5.0M in annual revenue in 2007, 2008

and 2009 for Commercial Real Estate Information Provider.

Responsible for hiring, training and execution of the National

Inside Sales Team of 45. Exceeded sales quota four straight

years. Sales Management Award recipient.

Employer: Cogent Communications

Title: Director of International Sales Operations

Location: Washington, DC

Duration: 01/2003 - 10/2005

Job Duties: Delivered $24M in annual revenue for a Tier I Internet

Service Provider. Ran all Sales Management and Operations functions

for Sales in North America and Europe. Responsible for all

Operational Support including Order Entry, Contract Administration,

SOX Compliance, Sales Agents, Commissions, Recruiting and New Hire

Training.

Employer: Telecomputing

Title: VP of US Sales

Location: Sterling, VA

Duration: 03/2001 - 12/2001

Job Duties: Transformed an under-performing sales team of 25 into a

focused, accountable team of 8 Applications Service Provider sales

reps that consistently met monthly quotas. Implemented rigorous

training, reporting and forecasting methodologies that delivered

dramatic turnaround results in less than 9 months. Grew sales from

less than $1M to $1.5M.

Employer: SAVANT

Title: COO/GM

Location: Bethesda, MD

Duration: 03/2000 - 01/2001

Job Duties: Reenergized a performance management software company

into a profitable business entity and then worked on the sale the

company for $4M. As COO with 100% P&L responsibility, SAVANT

returned to profitability within 4 months by dedicating ourselves

to extensive sales training which grew our sales from $80k per

month to $200k per month. Assisted on sales negotiation for the

purchase of the company and performed the function of Chief

Transition Officer to complete the merger.

Employer: Teligent

Title: VP Sales Operations

Location: Vienna, VA

Duration: 06/1997 - 10/1999

Job Duties: Responsible for launching the Sales Operations

functions to support a 500 person sales organization. Managed 7

departments, 100 employees with a $6M P&L. Functional Departments

include Order Entry, Agent Sales, Inside Sales, Training,

Commissions, Carrier Relations, Contracts Administration and Sales

Reporting

Employer: Metropolitian Fiber Systems

Title: Business Manager

Location: Baltimore, MD

Duration: 10/1994 - 06/1997

Job Duties: Responsible for General Management of the Mid-Atlantic

states.

Responsible for $85M Budget Management

Supported Eastern Region Sales, Service, Installation, Finance,

IT and Revenue Assurance

Managed key administrative functions to support a 200 person

workforce

Employer: Ballys

Title: Director of Telecommunications

Location: Baltimore, MD

Duration: 03/1992 - 10/1994

Job Duties: Supported 3 Regional Service Centers, 350+ Health Clubs

and 1,500 employees across the U.S. Implemented cost cutting and

infrastructure upgrades to support the enterprise network.

Installed Fiber Redundant service to protect and manage our

National Service Centers

Saved the company over $600k per year in Network Redesign

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EDUCATION

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Major: International Management

School: Johns Hopkins University

Location: MD

Degree: Masters Administrative Science

Completion Date: 05/1990

Major: Criminology

School: University of Maryland

Location: MD

Degree: BA

Completion Date: 05/1983

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SKILLS AND ABILITIES

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Sales, Training, Mentoring, Coaching, P&L, Management, Order

Processing, Order Entry, Customer Service, Commissions,

Compensation, Budgeting, Reporting



Contact this candidate