Human Resources Customer Service

Patricia Estes

**** **** ****** *** *****, California 92117

Home 858-***-**** Cell 858-***-****

ablxdt@r.postjobfree.com

Used PeopleSoft to enter applicant information, batch payroll, and generate

call lists. Conducted selection interviews and hired employees. Performed

fingerprinting and check of Selective Service status. Maintained

confidentiality of employee information. Formal education/background in

Business Administration and Human Resources Management.

Objective: Human Resources Assistant

Qualifications:

. Contacted applicants for additional information or to complete

Employment Eligibility (I9) form.

. Developed and maintained instructional/training materials.

. Coordinated evaluations and reported the feedback/responses to

training.

. Delivered new-hire/orientation training.

. Managed Access database file and prepared/distributed a customer

monthly report.

Work History

Administrative Clerk, Human Resources

2009 - 2010

United States Department of Commerce, Census Bureau

San Diego, California

Human Resources Clerk/Assistant helping with data entry and accuracy of

applicant information entered in to Oracle/PeopleSoft System (DAPPS).

Participated in selection/interviewing process of temporary workforce of

1,500 + people. Responsible for management of log and calling applicants

to complete Employment Eligibility (I9) or provide additional information

as requested on the application. Batched and entered payroll time sheets.

Collated new-hire folders and verified they were complete.

Crew Leader Assistant

2009

United States Department of Commerce, Census Bureau

San Diego, California

Participated in address canvassing and was point of contact for crew

members with technical and data issues. Assisted with administrative tasks

and verified accuracy of data input by crew members. Completed written

evaluations of crew and coached performance.

Customer Support/Training Specialist

2008

CPU Medical Management Systems

San Diego, California

Delivered technical assistance to clients in the use of IBM-based medical

practice management software. Assisted callers with troubleshooting issues

such as insurance claims, appointment scheduling and generating practice

management reports.

Training Specialist

2006 - 2007

Kaiser Permanente through Spherion

San Diego, California

Conducted training analysis, enhanced materials and delivered Train-The-

Trainer sessions that would reach 4,000 medical receptionists. Managed

orders for training supplies and meeting room reservations. Acted as

point of contact for San Diego and Kern County service areas.

Training Coordinator

Customer Support Representative

1999 - 2006

Compass Learning, Inc.

San Diego, California

Developed, scheduled and delivered product, technology and customer service

training for new call center staff. Coordinated equipment, facilities and

staff for on-site and off-site training. Tracked and reported hours of

staff training attended and conducted. Monitored staff calls and e-mails

to customers and coached on communication and customer service.

Delivered informal training/technical assistance to teachers, district

personnel and field staff for PC and MAC configuration, use of LAN and

Internet based educational software. Participated in Documentation and

Quality Review.

Education

Master of Arts, Education Technology

San Diego State University

Courses included: Instructional Design, Learning Theories, Instructional

Media Production, and Interactive

Media Production.

Certificate in Human Resources Management and Organizational Development

University of California, San Diego

Courses included: Presentation Skills, HR Information Systems,

Organization Development,

Compensation, Benefits, Staffing, Labor Relations, Pension Plans, and

Performance Management

Bachelor of Science, Business Administration

University of Nevada, Las Vegas

Courses included: Marketing, Finance, Management, Accounting, Business

Writing, Business Statistics,

BASIC computer programming, Mass Communications, Television Production

Affiliations:

Toastmasters International

Certifications and Skills

Certified Associate in Project Management, Project Management Institute

Microsoft Certified Application Specialist, MS Word 2007

Microsoft Certified Application Specialist, MS Excel 2007

Experience with Microsoft PowerPoint and Access

Contact this candidate