Administrative Assistant Customer Service

Karen Greenwood

PO Box **

Toney, AL *****

Home: 256-***-****

E-mail: **************@*****.***

Citizenship: United States

Veteran's Preference: 10 points

Security Clearance: Secret

SUMMARY OF QUALIFICATIONS:

Experienced Office Assistant with diverse administrative experience

including:

. Administrative office flow

. Type correspondence, reports, financial tables, and reports

. Keyboard 35 wpm

. Excellent communication, presentation, customer service and

organizational skills.

COMPUTER SKILLS:

Operating Systems: Windows '98, XP, Vista, 7

Software: Microsoft Word 2003, Microsoft Word 2007, PowerPoint 2007,

Excel 2003, Excel 2007, Outlook 2007, Access 2003,

Access 2007, Project 2003, Project 2007, Microsoft

Word 2010, Crystal Reports XI

BUSINESS EXPERIENCE:

New Horizons Computer Learning Center 12/2008 to 8/2009

1525 Perimeter Parkway suite 405, Huntsville, AL 35805 40 hours/week

Supervisor: Wess Ralph Salary: $55,000.00/year

Technical & Software Applications Instructor

. Delivered training using blended-learning solutions and hands-on

demonstrations to ensure student proficiency in subject matter.

. Instructed students on technical topics including CompTIA A+ and

CompTIA Network+ with a 100% pass rate of students who took CompTIA

exam.

. Taught application software including Windows Vista, Microsoft Office

Suite 2003 and 2007 (Word, Excel, Access, PowerPoint, Outlook,

Project) and Crystal Reports XI.

. Planned and coordinated Career Night seminar to inform the public of

company training opportunities.

. Maintained server, networked computers, student training database and

video courseware for remote and local training sessions. Maintained

8.65 average on 9 point scale on Metrics that Matter student

evaluations.

Huntsville Rehabilitation Foundation 7/2008 to 11/2008

2939 Johnson Dr., Huntsville, AL 35805 20 hours/week

Supervisor: William Cheeks Salary: $6.55/hr

Administrative Assistant

. Answered phone and walk-in inquiries from current and prospective

clients and promoted the company's products and services.

. Maintained, filed and retrieved client paperwork, corporate documents,

records, and reports.

. Used Microsoft Word, Excel, and Access for internal/external

correspondence, reports, spreadsheets, and database management.

. Sorted and distributed incoming correspondence, including faxes and

email.

Greenwood Quilts 5/2004 to 12/2007

PO Box 71, Toney, AL 35773 20 hours/week

Supervisor: Self-Employed Salary: $15,000.00/year

Owner/Operator

. Managed all aspects of a successful custom quiltmaking service,

including sales, inventory management and ordering, credit card

management, sales tax collection and payment, business tax management

and payment, annual inventory counts and analysis, rent payment, and

bank deposits and bank account management.

. Created and maintained business website.

. Used Microsoft Word, Excel, Access, and PowerPoint for word

processing, spreadsheets, and database management, including

internal/external correspondence, reports, and presentations.

. Operated a hand guided industrial sewing machine to make custom

quilts.

. Scheduled and conducted existing and potential client consultations to

assess customer needs and obtain feedback.

. Selected materials for use based on color, texture, balance, weight,

size, and other characteristics.

. Packaged and shipped orders utilizing various shipping methods.

Station Library 10/1998 to 11/1999

Point Mugu NAWS, CA 20 hours/week

Supervisor: Veronica Briggs Salary: $8.50/hr

Librarian II

. Advised customers on appropriate use of library facilities.

. Catalogued books and other materials according to the Dewey Decimal

System.

. Performed the full range circulation desk duties including issuing

library cards, checking collection materials in and out and collecting

fines.

. Assisted customers with use of library's resources including computers

and computer based media, the card catalogue and diverse indexes in

varied formats including CD-ROM and microfiche.

. Maintained and troubleshot problems with library equipment including

computers, photocopiers, and audiovisual equipment.

. Trained and supervised volunteers and student assistants.

.

OTHER WORK EXPERIENCE:

FAMILY CHILDCARE 1995 to 1997

Ms. Karen's Kids, Meridian NAS, MS

Owner

NAVY RELIEF 1994 to 1995

Kingsville NAS, TX

Administrative Assistant (Volunteer)

MARY KAY COSMETICS 1991 to 1994

Virginia Beach, VA

Beauty Consultant

US NAVY (Active Duty) 1989 to 1993

SIMA, Norfolk, VA

Storekeeper (E-4)

EDUCATION:

University of Alabama, Huntsville, 2000 to 2003, Completed 106 Semester

Hours

Awarded BSBA, Major: Management Information Systems GPA 3.142

ECN 142 Principles of Macroeconomics (CR 3.0)

EH 101 Freshman Composition (CR 3.0)

MA 117 Math with Applications I (CR 3.0)

MA 145 Math with Applications II (CR 3.0)

MIS 146 Computer Applications in Business (CR 3.0)

BLS 211 Legal Environment of Business (CR 3.0)

ECN 143 Principles of Microeconomics (CR 3.0)

EH 102 Freshman Composition (CR 3.0)

MSC 287 Business Statistics I (CR 3.0)

MSC 288 Business Statistics II (CR 3.0)

ARS 160 Introduction to Drawing (CR 3.0)

EH 240 World Literature (CR 3.0)

ES 101 Planetary/Atmospheric Science I (CR 4.0)

BYS 119 Principles of Biology (CR 4.0)

EH 300 Business Writing (CR 3.0)

HPE 130 Beginning Karate (CR 2.0)

MIS 210 Intro Computer Programing/Bus (CR 3.0)

EH 230 Survey of American Lit (CR 3.0)

FIN 301 Principles of Finance (CR 3.0)

MIS 301 Information Sys and Organizations (CR 3.0)

MIS 310 Advanced Comp Programming/Bus (CR 3.0)

MSC 385 Operations Analysis (CR 3.0)

CM 313 Business & Professional Comm (CR 3.0)

MIS 340 Databases for Management (CR 3.0)

MIS 420 Electronic Commerce (CR 3.0)

MKT 301 Principles of Marketing (CR 3.0)

ACC 313 Individual/Small Bus Income Tax (CR 3.0)

ECN 345 Microeconomic Analysis (CR 3.0)

MGT 301 Managing Org: Theory/Behavior(CR 3.0)

MIS 412 Info Sys Design/Implementation (CR 3.0)

MGT 450 International Business (CR 3.0)

MGT 499 Business Policy (CR 3.0)

MIS 350 Advanced Databases/Management (CR 3.0)

MIS 460 Telecommunications (CR 3.0)

Oxnard College, Oxnard, CA, 1999 to 1999, Completed 23.5 Semester Hours

Accounting Principles I (CR 3.0)

Accounting Principles II (CR 3.0)

Intro to Info Processing Systems (CR 3.5)

Business Law I (CR 3.0)

Microsoft Word (CR 2.0)

History of the US I (CR 3.0)

Racial/Ethnic Group Relations (CR 3.0)

General Psychology (CR 3.0)

CERTIFICATIONS:

CompTIA A+ IT Technician, Network+, Security+

Microsoft Microsoft Certified System Administrator: Security

(MCSA: Security), Microsoft Certified Trainer (MCT),

Microsoft Certified Professional (MCP)

PROFESSIONAL TRAINING:

Microsoft Word 2003, New Horizons Computer Learning Center,

February 2009

Train the Trainer, New Horizons Computer Learning Center, March

2009

SharePoint Services 3.0, New Horizons Computer Learning Center,

March 2009

Crystal Reports XI, New Horizons Computer Learning Center, June

2009

Access 2007, New Horizons Computer Learning Center, June 2009

Project 2007, New Horizons Computer Learning Center, June 2009

AWARDS:

Most Valuable Team Member, March 2009

UAH License Tag Scholarship January 2002

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