Customer Service High School

Catherine Bryan

*** *********** **** *****: 931-***-****

Huntsville, Alabama 35811 Email: ***************@**********.***

OBJECTIVE: To obtain a job working in the education field or with the general public.

EDUCATION Bachelor of Liberal Arts (Aug- Dec 2006) GPA 3.47 Cum Laude

University of Alabama Huntsville, Huntsville, Alabama

Major-Elementary Education

Minor-Special Education

Associate of Science (Jan 2001-May 2004) GPA 3.4

Motlow State Community College, Tullahoma, Tennessee

High School Diploma (Aug 1992- May 2002)

Tullahoma High School, Tullahoma, Tennessee

TEACHING EXPERIECE

US Space and Rocket Center – Space Camp/Aviation Challenge Counselor (March 2006- Present)

Supervisor: Ruth Marie Oliver 256-***-****.

• Educate trainees, from second grade through adult, in the history and present age of aviation and space

• Ensure that excellent customer service is maintained with each and every customer

• Serve as a positive and professional role model for all trainees and guests

• Present lectures, briefings, and conduct tours throughout the facilities and campus

• Work with unique groups such as; visually impaired, hearing impaired, international students, and

corporate groups

• Dependent upon to transport trainees across facilities and from the local airport to camp

• Awarded in 2009 “Female Counselor of the Year” for Aviation Challenge

Special Education Teacher- Autism Unit, K-5 (Oct 2006 – July 2009) Morris Elementary, Huntsville, AL

Supervisors: Nancy Barnes, Huntsville City Schools, Autism Specialist 256-***-****

Tina Greer, Morris Elementary Principal 256-***-****

• Taught students in kindergarten through fifth grade diagnosed on the Autism spectrum in both a self-

contained and inclusion setting

• Wrote and implemented Individualized Education Plans (IEP’s) and Behavior Intervention Plans (BIP’s)

• Taught and organized small groups or one-on-one lessons for multiple different subjects or to teach social

or behavioral skills.

• Oversaw and supervised three assistants in the classroom

• Helped diagnose children with Autism by giving the Gilliam Autism Rating Scale (GARS),

Diagnostic Achievement Battery (DAB-3) and Autism Checklist

• Frequently also used the SETS program, Internet Browsers, Windows, Microsoft Word, Excel, and

PowerPoint and Word Perfect.

Student Teaching – Special Education Pre-K and General Education Third Grade (Aug 2006 - Oct 2006)

Morris Elementary, Huntsville Alabama; Supervisors: Ms. Diana Hyde (Pre-K) and Mrs. Jan Coryell-Mahone (3rd

Grade)

Created and implemented pre-schools lessons on colors, numbers, and sounds

Developed and taught 3rd grade units on multiplication and measurement.

Finished my student teaching by substituting in a newly created “Autism Unit” at the school. After I

graduated, I applied for this job and was hired to be the permanent teacher.

OTHER WORK EXPERIENCE

Brookstone, 2nd Assistant Manager (Oct 2009- April 2010)

Supervisor: Holly Rammel 256-***-****.

• Greet and provide customer service throughout the store

• Answer the phone, stock items, and build displays

• Supervise the sales associates and assure customer satisfaction is being met

• Meet individual store sales and assist in making store goals

• Count down registers and make daily deposits

Kroger Food Stores, Customer Service Specialist (June 2000- March 2006)

Supervisor: Dennis Holt 931-***-****.

• Provided customer service throughout the store

• Supervised front-end cashiers, baggers, and other office clerks

• Counted down registers, completed the store’s daily accounting, and set up next the next days’ registers

• Located and sold tickets as a retail “Ticketmaster” agent, transferred money through “Western Union,”

and sold tickets for the “Tennessee Lottery”

• Ordered and stocked items, built displays, and changed prices

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