Manager Customer Service

***** ***** **** **** ***. D, Joplin, MO ***** 417-***-****

*******@*****.*** Ryan Garoutte

Experience January 2008 - Current Cingular Wireless

Joplin, MO

Business CS Specialist

Inbound Customer Service Representative: explained

billed charges, new features, services, and any

other issues customers might have.

Inbound Technical Representative: resolved issues

related to network, making/receiving calls,

messaging, internet, and others as required.

Manager Relief Specialist: Walked floor available

to help other representatives needing assistance on

technical support calls. Responsible for resolving

escalated customer calls.

June 2002 - January 208 Home Depot Joplin,

MO

Floor Associate / Cashier

Face to Face Customer Service and Cash Management

Floor associate in lawn & garden, lumber and

plumbing departments.

Walked the aisles available to assist customers

with making decisions on their purchases and/or

help lift any type of large/heavy products.

Special Services Desk Representative: answered the

phone, helped customers with returns and any

special orders they had purchased.

Freight Team Associate: moved new products from

receiving department to the sales floor and

responsible for stocking/placement of those

products on the shelves after the store closed.

Education 2003 - 2008, 2009 - Current Missouri Southern State

University Joplin, MO

Business Management Major

1998 - 2002 Joplin High School

Joplin, MO

General Studies

References: Anthony Adams 206-***-****

AT&T Mobility - Team Manager

Known for 2.5 years, Current Manager

Alex Madsen 918-***-****

Home Depot - Assistant Store Manager

Known for 4 years, Previous Manager

Demont Waller 417-***-****

AT&T Mobility - Team Manager

Known for 2.5 years, Previous Manager

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