Administrative Assistant Management

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Laura Jane Luecke

**** ************ *****

Columbus, GA 31909

Email: ********@*****.***

Home: 706-***-****

Work Experience

August 2006 - June 25, 2010

BlueCross BlueShield of GA

Administrative Assistant II

1990 - August 2006

BlueCross BlueShield of GA

Actuarial / Health Care Reporting Analyst II

1982 - 1990

BlueCross BlueShield of GA

Underwriting / Group Applications

1978 - 1982

BlueCross BlueShield of GA

Data Entry Operator

Education

1978 - 1982

Chattahoochee Valley Community College

Associate of Science Degree / Computer Science

Additional Information

Technical Skills - I am proficient and / or experienced with the following

tools:

Microsoft Excel

Microsoft Word

Microsoft Access

Harvard Graphics

Impromptu / Cognos

I have consistently received an Overall Performance Rating of Good /

Valuable contribution to my Department during my yearly Performance

Reviews. Many prior assessments also noted my ability to work with minimal

supervision. I received the rating of Highly Successful from 2005 through

2008 as an Administrative Assistant II.

In my current role, I maintain Department Telephone listings and phone

coverage. I open and sort incoming mail and correspondence, route W9s to

Image area, and assign Provider number ranges to team members using a

random generation Excel program. I distribute daily Workload drop reports,

keep our mainframe printer and fax machine maintained, and provide needed

departmental supplies through SourcePoint. I assist with new FTEs and Kelly

Temps phone and voicemail, security access, supplies, LAN shared drives, GA

mainframe, and Internet access. I also assist current associates with IT

requests such as software, hardware and facility needs.

I am responsible for my Directors calendar by scheduling appointments and

meetings based on her workload and current issues. I schedule meetings and

conferences for our department. I make needed travel arrangements for

Management based on travel intentions and known preferences of the

traveler. Prior to our Time Sheet submission being automated, I was

responsible for Time Sheet entry and maintaining attendance data.

In am responsible for a Batch Edit (QPV300) report using Docu Direct to

export the file from InfoPac to Excel for sorting. I methodically work the

Out of State (QPV670R1) report quarterly and update our Performance Data

Quarterly Index score comparison results in an Excel graph. I maintain all

aspects of Contract routing in and out of Provider Database Operation. I

recently modified an outdated Contract tracking Excel spreadsheet to assign

due dates and provide balancing for metrics. I finalize correspondence

using an Access database on a daily basis.

I support my Director's team, both in Columbus and Atlanta, on a daily

basis with cooperation and a willingness to assist. I offer support to the

Team Leads and often ask for additional duties to help relieve their tasks.

I am accountable for populating, assuring balancing, and printing the

daily, quarterly and YTD associate production reporting and Quality data. I

self taught the use of Live Meeting to enhance staff meetings between

Atlanta and Columbus. I acquired a SharePoint site for our department to

help facilitate access of information and the training needs of associates.

I developed and maintain our Team Comparison Production data and added

filters for sorting. During 2009 I also maintained a monthly Image Claims

report, returned mail tracking spreadsheet and an Eform inventory

spreadsheet for metric reporting.

I received an Impact Award in 2004 for developing a Reporting Package and

training team members on its usage.

Designation of PROFESSIONAL, ACADEMY FOR HEALTHCARE MANAGEMENT in August

1998.

I completed a Personal Empowerment Class in 1997.

I received a Certificate of participation for a Team Building Class with my

co-workers in 1997.

I completed the ExecuTrain class ACCESS 2000 Intermediate level.

I consider myself dependable and can be counted on to complete my

deliverables with pride in producing quality work. I possess excellent

organizational and time management skills and this has been noted in many

of my Performance Reviews.

I am certain that all of the following associates in my current department,

Provider Database Operations, would relay a positive, customer focused

opinion of my performance and quality of my deliverables.

Debra Lisenbey, Director 706-***-****

Darlene Sibold, Analyst 706-***-****

Robin Deardeuff, Lead 706-***-****

Phyllis Rathke, Lead 706-***-****

I continually strive to be proactive with my co-workers to assess and

provide for their needs. I have asked my Director and Leads, on more than

one occasion, for increased responsibilities to assist in relieving them of

much needed time resources.

I have always made it my priority to share ideas and workable solutions

with my co-workers and Management. I am very proactive in meeting

responsibilities and requests by asking questions to help identify actual

needs and expectations. I use my communication skills to work with other

departments and areas to achieve necessary results.

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