Customer Service Project Management
Resume:
JIM SCOTT
ALLEN, TX *****
972-***-**** (MOBILE)
EMAIL: ***@*****.***
SUMMARY
A seasoned, results oriented executive with a track record of proven
success and diverse experience in the technical services field. Proficient
in combining solid business acumen, people, and technology skills to launch
new businesses. A strong leader who is able to integrate strategy with
operational excellence to create and develop high performance teams and
deliver superior results. Career founded on a unique combination of
executive-level experience in IT/software development and support, project
management, consulting and engineering.
MAJOR CAREER ACCOMPLISHMENTS
. Successfully led technical services operations in both small business and
Fortune100-sized firms
. Recruited to rebuild the customer service relationship with Telcordia's
largest customer. Drove improvements that moved Telcordia's ranking in
client satisfaction surveys from 4th out of 5, to 2nd out of 5 [among
comparable suppliers] in less than one year.
. Successfully built and led a team of 700+ professionals delivering
technical, business and operational consulting services globally at
Nortel.
. A key participant in Nortel's transition toward a more solutions-oriented
model of business development. Led the systems engineering efforts, which
partnered with key customers in development of their business and
technology plans.
PROFESSIONAL EXPERIENCE
ICSYNERGY INTERNATIONAL LP
2008-2010
PLANO, TEXAS
Vice-President - Operations
. Serve as "chief operating officer"; leading all day-to-day company
operations including development of project proposals, and bids,
contract negotiation, teaming agreements, project management, resource
management, human resources and recruiting, and intellectual property
management for this IT consulting company.
. Opened new subsidiary company in Canada
. Consistently achieved better than 80% consultant billability
Telcordia technologies
2003-2006
San Antonio, TX & Piscataway, NJ
Vice-President
Various executive roles at this software and services firm including:
. Managed a global consulting team of 400+ professionals working across a
wide range of functions including customized software development,
business process improvement, transaction services and network design.
Significantly increased group billability in a very short period of time.
Developed and grew service delivery capability internationally.
. Provided leadership to the customer service and project management team
servicing Telcordia's largest account.
. Focussed on improving customer satisfaction. Drove improvements that
moved Telcordia's ranking in customer satisfaction surveys from 4th out
of 5, to 2nd out of 5 [among comparable suppliers] in only one year
Marconi Communications 2002
RICHARDSON, TX
Vice President-OSS Design Consulting
. Recruited to create and grow a consulting practice in the Operational
Support Systems (OSS) and operations space
Nortel Networks 1996-2001
RICHARDSON, TX
Vice President-Global Professional Services
. Business Development: Responsible for developing worldwide business
strategies and new service/product offerings for the Managed Services
Practice.
. Consulting: Built and led a team of 700+ professionals delivering
technical, business and operational telecommunications consulting
services globally.
. Systems Engineering: Led an engineering group that provided pre-sales
technical and business planning to customers.
Bell Canada 1991-1996
OTTAWA, CANADA
Vice President
Several executive roles including Vice-President-Engineering, Alliance and
Service Development and Business Development.
Education & Professional certifications
B. Engineering, with Distinction, Carleton University, Canada,
Professional Affiliations
Registered Professional Engineer
Member, Project Management Institute
Contact this candidate