Project Manager Management

THOMAS M. PEPE

**** *. ******** ****** ****: 610-***-****

East Norriton, PA 19403 ******@*******.***

PROFILE

Senior Level Information Technology Project Manager with proven success in

all phases of project management and application support services and

extensive Information Technology experience in both Healthcare and

Pharmaceutical industries. Uniquely effective in identification of

operational problems, change management and process improvement and

redesign. Able to motivate others in achievement of individual and

organizational goals, with an emphasis on teamwork and cross-functional

cooperation. Areas of expertise include:

Process Improvement Communications

Strategic Planning Full Life Cycle Management

Change Management Customer Relationship Management (CRM)

Systems Analysis Documentation

EXPERIENCE

CPS INTERNATIONAL, Delaware 6/2010 to present

Consultant - Project Manager

Managing Active Directory Migration project (90 departments) for Albemarle

Hospital in Elizabeth City, NC.

Lancaster General Hospital, Lancaster, PA 3/2008 to 05/2010

Manager, Application Services

Manages the implementation, development, operational and educational

support of the Epic Ambulatory Clinical and Financial Applications for 35

practices throughout Lancaster County.

. Coordinated Epic System Upgrade from Spring 07 to Summer 09 version.

. Liaison between practice managers, physicians, hospital departments

and information services

. Responsible for the career development, hiring and mentoring of staff.

CPS INTERNATIONAL, Delaware 2/2007 to 3/2008

Consultant - Client Services Manager

Hired as I.S. Consultant for Albemarle Hospital in Elizabeth City, NC.

Responsible for Emergency Medical Records (EMR) support of all clinical

applications as well as business systems (Meditech, MedHost, Cerner-

CoPath), hospital department relationships, Help Desk operations, and

optimization efforts.

. Managed lab/pathology systems upgrade and implementation of new

procurement portal (Broadlane).

. Developed new HL7 interfaces (using Summit engine) with HIM document

management (Galactica).

. Implemented Track-It Help Desk System.

Consultant - Project Manager

Provided Full Life Cycle Management as Project Manager for 3 Patient

Financial Services Projects for Revenue Cycle Management.

CHESTNUT HILL HOSPITAL, Philadelphia, PA 2005 - 2006

Director, Information Systems

Directed Information Systems and Security Officer Functions for Chestnut

Hill Health Systems, including system installations, system conversions,

network connectivity and strategic planning, as part of Community Health

Systems (CHS).

. Coordinated system wide I.T. conversion.

. Developed I.S. strategic plan and managed hospital-wide I.T. capital

budget.

. Developed I.S. policies and procedures.

NAZARETH HOSPITAL, Philadelphia, PA 2002 - 2005

Director, Information Technology

Directed hospital wide information technology functions, including system

design, network connectivity, strategic planning, and I.S. capital budget

as part of Mercy Health System and Catholic Health East (CHE).

. Provided Full Life Cycle Management as Infrastructure Project Manager.

. Coordinated and implemented remote access to physician offices.

. Implemented distributed report printing to nursing stations.

. Developed I.S. strategic plan and managed hospital-wide I.T. capital

budget annually.

. Utilized wireless technology for bedside registration in the Emergency

Department.

THOMAS M. PEPE Page

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WYETH, Frazer, PA 2001 - 2002

Information Systems Consultant, Information Systems Client Services

Managed Help Desk Support Services for I.S. Client Services Department of

Wyeth Pharmaceuticals.

. Monitored, evaluated Help Desk staffing based on call volume

fluctuations to ensure Service Level Agreements (SLA's) were met.

. Initiated, developed and implemented Performance Scorecard to measure

/ evaluate Help Desk Analysts.

. Managed vendor relationships for Managed Help Desk Services with

Spherion Technology, Inc. as well as Outsourced Help Desk Services

with Stream International, Inc.

SIEMENS MEDICAL SOLUTIONS (Formerly Shared Medical Systems), Malvern, PA

1997 - 2001

Director, Customer Service Systems

Directed outsourcing service division for both Help Desk and Computer

Operations Center at Crozer-Keystone Health System (CKHS). Effectively

performed interim role as Director of Networking and desktop support.

. Monitored and evaluated call volume data, developed focused education

program increasing resolution rates and improving customer

satisfaction.

. Provided Full Life Cycle Management as Project Manager for JCAHO I.S.

Compliance, HIPAA regulations.

. Developed I.S. policies and procedures, service level agreements,

reporting and disaster recovery plan.

. Project managed 45-day acquisition of Taylor Hospital by CKHS.

Coordinated due diligence process, contract re-negotiations, hardware

and software conversion and employee education.

TAYLOR HOSPITAL, Ridley Park, PA 1993 - 1997

Director, Information Services

Directed all information services functions for entire Corporation

including system design, development of hospital-wide network connectivity,

strategic planning, I.S. capital budget and support of financial systems.

. Provided Full Life Cycle Management as Infrastructure Project Manager.

. Developed I.S. 5-year strategic plan and managed hospital-wide $18

million I.S. capital budget annually.

. Initiated and implemented hospital-wide SMS nursing applications.

Utilized wireless technology for bedside nursing and documentation

resulting in quicker and more efficient patient care.

. Coordinated clinical results reporting internally and remotely,

increasing care providers' quality of care and patient satisfaction.

RANCOCAS HOSPITAL/ZURBRUGG HOSPITAL, Willingboro/Riverside, NJ 1991 -

1993

Director, Information Services

Directed all information services and telecommunications functions at

Rancocas and Zurbrugg Hospitals as part of Graduate Health System.

ST. FRANCIS MEDICAL CENTER, Trenton, NJ 1989 - 1991

Data Processing Manager 1990 - 1991

Managed staff of 15 computer operators and data entry clerks supporting a

276 bed healthcare facility. Successfully functions in interim role as

Director of Information Services.

Project Manager/Systems Analyst 1989 - 1991

Provided Full Life Cycle Management as Project Manager for clinical

ancillary (LIMS) and operational systems.

CHESTNUT HILL HOSPITAL, Philadelphia, PA 1980 - 1989

Coordinator, Data Processing 1987 - 1989

Coordinated all I.S. functions including interfacing with all hospital

departments. Supervised daily operations of hospital computer system.

Provided Full Life Cycle Management as Project Manager for multiple system

conversions. Coordinated and processed daily data entry workflow and

turnaround.

EDUCATION

Pennsylvania State University, Malvern, PA

Data Networking and Security Accelerated Programs Certificate, 2006

Post-Master's Certificate in Management Information Systems, 2004

Philadelphia University, Philadelphia, PA

MBA, Business Administration, 1996

Temple University, Ambler, PA

BS, Business Administration, 1986

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