Customer Service Sales
Resume:
BOBBY GONEY
Crossville, TN *8555
*******@*****.***
Education:
> Master of Business Administration, University of Memphis, Memphis, TN,
December 2011.
> Bachelor of Science in Accounting, Tennessee Technological University,
Cookeville, TN, December 2009.
> Bachelor of Science in Finance, Tennessee Technological University,
Cookeville, TN, May 2005.
> Associate of Science in Business Administration, Roane State Community
College, Harriman, TN, May 2003.
Certifications/Licenses:
> CPA Licenses Exam (In progress June 2010-October 2010).
> Certificate in Fundamentals of Accounting I&II.
> Certificate in Fundamentals of Supervision and Management I&II.
> Certificate in Mastery of Business Fundamentals.
> Certificate in Introduction to QuickBooks.
> Certificate in Intermediate Microsoft Excel.
> Certificate of Supplemental Training in Introduction to Access 2000.
> Certificate of Supplemental Training in Introduction to Windows 2000.
Professional Experience:
* BPC Corporation is a Bank Holding Company. BPC Corporation is a
financial services company operating 11 full service branches and 2
financial service centers located in Putnam (Bank of Putnam County),
Cumberland (Cumberland County Bank), White (Bank of White County), and
Overton (Bank of Overton County) counties.
* BPC Corporation, Cookeville, TN (10/2007 - Present).
Position title: Accountant, (10/2007 - Present).
Responsibilities: Maintain adequate accounting and control for various
accounting functions. Maintain and reconcile general ledger and
subsidiary ledger accounts. Prepare end of the month, quarterly, and
year end reports for upper management on a timely basis. Prepare and
kept a running excel spreadsheet on daily accounts for upper
management. Maintain and develop automated accounting systems,
controls, and procedures. Prepare and develop reports for management
and/or for regulatory authorities. Respond to inquiries regarding
accounting policies, procedures, and issues from management, external
auditors, and regulatory authorities. Communicate with internal and
external customers by phone or email to assist with or resolve
questions or issues. Communicate with employees when a problem arise
and helped with resolving the issue. Act as the Chief Accounting
Officer when Accounting Officer is unavailable. Manage the banks safe
deposit box system. Daily maintain of updating the accounts when
payment is made. Controlled the billing process and contacted
customers when payment has not been made. Assist with the Banks
Attorney with maintain daily title searches and final title opinions.
Maintain end of day and end of month checklists and processing to
insure that all of our files are processed as expected within the
Information Technology Department.
* Cumberland County Bank, Crossville, TN (8/2006 - 9/2007).
Position title: Teller (8/2006 - 9/2007).
Responsibilities: Represent the bank in a professional manner at all
times. Interact with the majority of the customers. Create a positive
customer experience while providing a variety of services involving
the receipt and payment of money. Use good judgment to determine the
validity of transactions when needing further review by a supervisor.
Specific responsibilities include the following:
. Contributed to Cumberland County Bank Customer Service Satisfaction.
. Applied customer service skills acquired through training to exceed
customer expectations and build relationships.
. Exhibited behaviors which add value and instill customer loyalty.
. Presented a positive and professional image to customers and fellow
employees.
. Applied technical skills acquired through training to maintain
acceptable levels of tellers difference, operational losses outside of
guidelines, security violations, teller errors and average teller
transactions.
. Identified sales opportunities and made referrals which supported the
sales efforts of the bank.
. Processed transactions.
. Balanced all credits and debits daily.
. Assisted with the day to day operations of the bank.
* Middle Tennessee Federal Credit Union, Cookeville, TN (5/2004 -
12/2004).
Position title: Member Service Representative (5/2004 -
12/2004).
Responsibilities: Interact with the majority of the members.
Specific responsibilities are:
. Be the first line of contact for the members.
. Resolved member's problems.
. Ensured member is referred to correct line of business.
. Performed basic service transactions such as address changes,
check orders, giving account balances, performing stop payments,
and opened and closed accounts.
. Helped out in all departments when necessary.
* Rack Room Shoes, Cookeville, TN (8/2000 - 5/2004).
Position title: Sales Associate (8/2000 - 5/2004).
Specific responsibilities include the following:
. Assisted customers with the selection and purchase of
shoes.
. Provided a high level of sales and customer service effort
to all customers on a consistent and ongoing basis.
. Met company sales productivity standards and other sales
standards as set forth by the Store Manager.
. Updated knowledge of regular, sale, and promotional prices.
. Communicated product knowledge when helping customers.
Software Proficiencies/Computer Knowledge:
> Introduction to Microsoft Office Accounting Professional.
> Peachtree.
> Turbo Tax.
> Microsoft Office 2003.
> Microsoft Office 2007.
> Quicken.
> QuickBooks.
> Lotus 1, 2, and 3.
> Familiar with network configuration, protocols, and
equipment.
> 10-Key and key boarding.
Contact this candidate