Customer Service Process Improvement

Victoria Morris

* *********** **.

Phenix City, AL 36869

Cell Phone: 706-***-****

Email: ************@***.***

Keywords

Team Player, Customer Service, Multi task, Organizational Skills,

Critical Thinking, Pay Attention to Detail, Communication Skills, Strong

Initiative, Planning, Computer Skills, Microsoft Word, Excel,

PowerPoint,Visio, Minitab, Fast Learner, Mentor, Process Improvement,

Project Management Office

Objective

Position requiring a self motivating, fast learning individual

Experience

Process Improvement Analyst, Total Systems Inc.,Columbus, GA

April 2010 to Present

*Work on Six Sigma Green Belt process improvement projects

*Conduct compliance reviews on projects

*Work as part of the Project Management Office to ensure project

methodology adherence

*Conduct daily project status meetings

Management Information Analyst, Total Systems Inc.,

Columbus, GA

September 2008 to April 2010

*Setup and Monitor outbound dialing system

*Create Excel reports and analyze results

*Review processes within company and work on projects to make the processes

easier and cheaper

*Create process flowcharts in Microsoft Visio

*Analyze statistical data in Excel and Minitab

Collector, Total Systems Inc., Columbus, GA

September 2006 to September 2008

*Call to collect on credit card debt using an automated and manual dialing

system

*Learn several client policies and procedures

*Create reports on weekly basis (KPI reports weekly and incentive reports

monthly)

*Review accounts for errors

*Mentor new agents

*Experienced in collecting on low delinquency and high delinquency accounts

Education

Troy State University

August 2007 to December 2009

Bachelor of Science Degree in Business Administration

References

Furnished upon request

Contact this candidate