Manager Customer Service

Steve Hansen

******.*.******@*****.***

408-***-****

Over 20 years of diverse recruitment and HR experience. Extremely knowledgeable in maintaining a

large network, cold calling, sales, client relationship management, business development and recruitment

over multiple industries.

Corporate Recruiting Manager

Orchard Supply Hardware (subsidiary of Sears HC), 2006-2009

Oversaw and led the execution of the full cycle recruiting process to support the Corporate Office,

Distribution Center and field level for all functional areas, from entry level to Senior Leadership.

Identified talent gaps; built and led plan to address needs. Managed the contractual relationships with all

employment vendors (temporary employment, executive search firms, job boards, drug/background

checks, salary/compensation, relocation, I-9, etc.). In doing so, I was able to reduce costs and time to fill

while significantly improving service levels.

Recruitment Manager

Matrix Absence Management, Inc. (subsidiary of Delphi Financial Group), 2000-2006

Led and managed recruiting activities for 15 office locations nationwide. Worked closely with

management (30 Directors and Managers) to develop and implement the recruiting strategy, managing the

HR interface to internal clients, setting recruiting objectives, selecting candidate sourcing techniques, and

managing the candidate qualification, interviewing and hiring process. Received prestigious award as

“Employer of the Year”, from Institute of Career Development (a division of Goodwill Industries).

University Relations Manager

Kmart Corporation, 1984-1985

Managed high volume recruiting program at universities throughout the 16 western states. Responsible

for the supervision, training, hiring, coaching, mentoring, reviewing, and growth of nearly 50 managers to

help our recruiting efforts. Designed training materials and placement office materials that were adopted

for use company-wide. Developed and implemented Kmart’s very first summer intern program.

Reorganized recruiting system to reduce costs by 50%. Implemented the first Regional computerized HR

System, which saved many labor hours and resulted in better decisions in regards to promotions and

transfers of store management.

Additional Experience:

General Store Manager,

Kmart Corporation and Office Depot, 1986-2000

Promoted to serve as Sales Training Manager. Deeply immersed in college recruiting and university

relations, for both companies. Improved Customer Service Index by providing thorough associate

training as a result Mystery Shop scores were in the top 10% in the company. Exceeded profit plan by

12% by improved margin management and better expense control.

Education:

Washington State University, Pullman, Washington, BA, Business Administration

Numerous Management Level seminars and workshops

Civic Activities:

American Heart Association - Sponsorship Chairman

Boys Scouts of America - served as Cubmaster and Den Leader

Canary Foundation - helped company raise more than $500K for early cancer detection

Executive member of Employment Advisory Council – a division of Goodwill

http://www.linkedin.com/in/stevehansen

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