Customer Service Administrative Assistant

Calaie Smith

*** *** ****** ****** ****, AL ***67

Mobile: 706-***-****

ablwzt@r.postjobfree.com

Objective: To obtain a position for which I am qualified in clerical or

administrative position

Summary of Qualifications

Microsoft Word, Microsoft Excel; Microsoft Outlook: Microsoft PowerPoint:

Customer Service; fax machine, copy machine Filing; Organized; Data Entry;

Multi-tasking; Dedicated; Conscientious; Confidentiality; Detail-Oriented;

Self-Starter; Problem Solver; Team Player; Call Center Certified; Familiar

with basic medical terminology: Workplace Development Certified; Career

Readiness Certified; Type 40 wpm; Strong Written and Oral Communication

Skills.

Education

Troy University Phenix City, Alabama 08/08-07/10

Bachelors of Science Degree in Accounting/Business Administration, July

2010

Chattahoochee Valley Community College Phenix City, Alabama 08/05-

05/07

ASC, Associates of Science Degree in Accounting/Business Administration,

May 2007

Certificate of completion of Workplace Development, February

2010

Work Experience

Children & Family Connection Phenix City, Alabama

03/10-Present

Administrative Support Assistant I/ Data Entry Clerk

. Perform clerical duties such as filing, copying documents, checking

mail, and answering the phone.

. Count and organize food and clothing donations.

. Data entry of consumer sign-in and help assistance reports using

Microsoft Word and Excel.

. Calculating and analyzing statistical data and return on investments

reports for the fiscal year.

. Create databases from analyzed data.

. Other duties as assigned.

Department of Human Resources Phenix City, Alabama

10/09-02/10

Administrative Support Assistant

. Assist clients with issues concerning their cases, distribute

documents and file paper work.

. Answer the phone, make copies of documents, record payments, and

transfer calls to social workers.

. Give general information about service, contact numbers, and addresses

and assisted with DNA testing.

Spherion/TSYS Columbus, Georgia

05/07-08/07

Customer Service Representative

. Responsible for customer service, duties included answering customer

queries, problem solving and providing detailed information while

managing cardholder's accounts

. Answered inbound calls in support of customer needs. Conveyed in a

reassuring manner step by step instructions to resolve application

issues.

. Answered an average of three hundred customer calls in a day through

the call center queue.

Chattahoochee Valley Community College Phenix City, Alabama

01/05-05/07

Administrative Assistant

. Alphabetized paperwork, ran errands, and distributed documents to

students.

. Upgraded all office filing system, and assisted with graduating

students.

. Provide administrative/secretarial support for the department/division

such as answering telephones, assisting visitors, and resolving and

referring a range of administrative problems and inquiries

Contact this candidate