Customer Service Quality Assurance

**** *. *** ***** **.

Pamplico, SC ***** 843-***-****

*************@*****.*** Wanda Davis

Objective To secure a challenging position in an organization

where I can make a contribution to its success and

advance through demonstrating my abilities and

experience gained.

Experience 2007-2008 First Fidelity of Delaware Atlanta, GA

Collector

Maintained departmental standard of answering and

resolving a minimum of 115 inbound customer service

calls per day.

Responded to customer inquires with a professional

positive attitude as quickly as possible.

Identified and reported errors and quality

deficiencies.

Worked with management to attain department goals.

Resolved customer's issues and complaints to ensure

customer good will.

Negotiated settlements with customers to close

accounts.

2007-2007 National Asset Recovery Atlanta, GA

Collector

Provided quality customer service in all task.

Made outbound phone calls to past due customers to

resolve their accounts.

Conferred with customers by telephone to determine

payment schedule.

Demonstrated effective skip tracing techniques by

locating debtor contact information.

2002-2006 Washington Mutual Bank Florence, SC

Loan Analysis Specialist 1

Performed high volume, time sensitive task related

to the loan documentation process.

Processed funds for closing and balanced with the

closing agent.

Ordered all required verification, documentation and

subsequent follow-up information necessary to

completed loan files.

Conducted quality assurance of initial documents to

ensure loan application integrity by validating and

correcting data in the operating system to match

hard paper documentation within the loan file.

Input/update data.

1999-2002 Washington Mutual Bank Florence, SC

Certified Collector 1

Maintained departmental standards by making and

receiving required number of calls per day on

automated dialer.

Provided customer service by answering questions and

resolving issues.

Researched disputes and outstanding balances, which

required contacting clients, site Managers and/or

Area Managers for resolution.

Set up scheduled repayment plans in accordance with

company and lenders guidelines.

Counseled delinquent Account debtors to assist in

finding funds to meet obligations.

Supported Manager with Administrative aspects of the

department.

Education 2009 Everest Institute Decatur, GA

Diploma, Medical Assisting

Graduated with GPA of 3.8.

Office Skills Windows Knowledge Microsoft Office including MS

Word, MS Excel, MS Outlook and MS Access, Typing,

Bookkeeping, Accounting, Telephone Etiquette and

Standard Office Procedures.

References Available upon Request.

Contact this candidate