Customer Service Sales
Resume:
Jonathon W. Robertson
*** *. ***** ****** ***. 4 . Bridgewater, Virginia 22812
******************@*****.***
Career Objective
To work for a dynamic organization that values
a strong work ethic and genuine interest in the field of business and
management,
which can utilize my skills and educational experience
to promote personal growth and contribute to the overall direction of an
organization.
Profile
. Goal-oriented, Well Organized, Excellent Management of Time and
Priorities
. Quick learner, Persistant, Dedicated, and Overachiever
. Works well Independently, as a Member of a Team, or as a Leader
. Strong People Skills, Good Communicator and Listener
. Proficiency in Microsoft Office software including Word, PowerPoint,
Access, Excel
Education
Bridgewater College May 2007
Bachelor of Science Degree in Business Administration & Concentration
in Marketing
. Graduated Cum Laude
Coursework Includes: Professional Selling ( Advertising ( Marketing
Issues ( Consumer Behavior (
Public Relations & Organizations ( Macro- and Microeconomics (
Quantitative Research Methods (
Marketing ( Statistics ( Accounting ( Finance Organizational
Management ( Information Systems (
Management Science ( Business Law & Policy ( Organizational Dynamics
and Communication
Dabney S. Lancaster Community College May 2005
Associates Degree in Business Administration
. Graduated Magna Cum Laude
. Phi Theta Kappa
. Who's Who Among American College Students
. National Dean's List Yearbook, 2004 & 2005
Bath County High School May 2003
Advanced High School Diploma
Skills
Consumer Behavior: Marketed the Alternative Christmas Fair for the
Bridgewater Church of the Brethren. Doubled the financial intake from
previous year. Achieved record attendance. Also participated in
gender/race exercises in purchasing decisions based on ethnicity and other
factors.
Personal Selling: Participated in mock sales presentation and closing for
Truck Enterprises, a company that specializes in sales of tractor trailers
and other heavy trucks. Researched and produced a presentation based on
anticipated customer interest in areas of price, interiors, and other
features of the product. Presentation included professional dress and
formal presentation.
Marketing: Participated in a team project to market actual kit cars.
Researched potential customer base, developed marketing strategy including
a skit presentation for trade shows and informational brochures.
Public Relations: Participated in "You're Hired" modular program for
approaching public relations in a step-by-step format. Created
newsletters, publications, and advertising campaigns.
Work Experience
Hertz Rent-a-Car Weyers Cave, VA
August 2009 - Present
. Lead Rental Agent & Customer Service Representative
Duties Include: Managing rental car fleet, initiation and
completion of rental contracts, handling
customer service issues and concerns, obtaining and maintaining
long term commercial
accounts.
Hertz Local Edition Harrisonburg, VA
March 2008 - January 2009
. Assistant Branch Manager
Duties Include: Creating and maintaining policies and their
implementation, advertising of the Local
Edition branch to surrounding area, performing sales calls,
maintaining current customer
accounts, handling customer service issues and concerns, increasing
loyal customer base,
managing rental car fleet, initiating and completing rental
contracts, implementing cost-cutting
procedures, and performing daily logistics.
Robertson Landscaping Millboro, VA
June 2005 - March 2008
. Landscaping Specialist
Duties Include: Identifying new customer base, advertising to
prospective customers, assisting
customers in making landscaping decisions, maintaining lawns and
planting flowers, mulching
flower beds, assisting with hardscapes, removing snow, and raking
leaves.
Valley Supermarket Millboro, VA
October 2001 - June 2005
. Cashier/Bagger/Stocker
Duties Include: Managing the cash registers, balancing the cash
drawers at night, inventorying the store, deciding which items to
order and which ones to not reorder, bagging groceries, stocking
shelves, and packaging produce.
Contact this candidate