Customer Service Sales
Resume:
Victoria Pilar Monik
Jeffersonville, IN 47130
E-mail: ablwzk@r.postjobfree.com
Skype: ablwzk@r.postjobfree.com
PROFESSIONAL SUMMARY
Seasoned claims professional in the property and casualty insurance
industry with extensive experience in customer relations, investigations,
data research & analysis, money management and negotiations. Proven
ability to work well under pressure and function effectively under any
circumstance. Possess excellent verbal, written and critical thinking
skills. Successful in either a team or self directed work environment.
Attributes include level headed, well rounded, reliable and willing to
learn.
AREAS OF EXPERTISE
Negotiations * Dispute Resolution * Risk Management * Research & Analysis *
Contract Compliance * Confidential Information Handling * Material &
Inventory Management * Vendor Relations * Filing & Record Keeping *
Correspondence Generation * Conference Coordination * Customer Service *
Problem Solving * Medical Terminology
SKILLS
o Working knowledge of Windows, Macintosh and MS DOS systems.
o Knowledgeable in numerous software packages including MS Word, MS Excel,
MS Outlook, MS Power Point, Adobe PageMaker, Adobe PhotoShop, and Quark
XPress.
o Internet video conferencing experience
o Excellent interpersonal communication skills
o Proficient verbal & written communication skills
o Strong Internet search engines and social networking sites skills
o Knowledgeable of UPS, FedEx, Airborne shipping systems
o Basic knowledge of ICD-9/CPT medical codes and terminology
EDUCATION
o Lakewood Senior High School, St. Petersburg, Florida - Diploma - June
1996
o Wingate University, Wingate, North Carolina - BA Communications; Minor in
Art - May 2000
LICENSES/MEMBERSHIPS
o Member, Chi Omega Fraternity
o 620 All Lines Adjusting License (Florida Issuance - currently inactive)
PROFESSIONAL EXPERIENCE
2009-2010 - AUTO PROPERTY CLAIMS ADJUSTER
Direct General Insurance Company, Tampa, Florida
o Responsible for the full investigation and settlement of non-
injury personal automobile and property claims from initial
report to file closure.
o Arranged property appraisals and rental car reservations as
needed.
o Assisted peers on phone queue system answering claim
inquiries from customers, insurance carriers, rental and
repair facilities.
Significant Achievement:
o Received adjuster of the week reward 3 times for exemplary
customer service and for being a team player
2008-2009 - BODILY INJURY ADJUSTER
Infinity Insurance Company, Tampa, Florida
o Researched and analyzed medical records, invoices and
physicians reports to verify treatment consistent with
reported injury and to rule out pre-existing diagnosis,
unrelated and/or excessive treatment and billing errors in
order to determine claim compensation value.
o Consistently met company goals by successfully using
persuasion and viable facts to negotiate and resolve between
20-30 bodily injury and uninsured motorist claims monthly.
o Responsible for tactfully using sound independent judgement
when reviewing claims and providing settlement
recommendations to management team regarding high exposure
claims.
o Entrusted with confidential information, including but not
limited to personal contact information, social security
numbers, economic status, driving history and medical
information during claim investigation process.
2004-2008 - CASUALTY CLAIMS ADJUSTER
Mercury Insurance Company, Clearwater, Florida
o Investigated, evaluated and resolved personal auto and
property casualty claims in a fast paced, deadline driven
environment.
o Reviewed insurance policies to ensure proper coverage and
maintain costs.
o Reduced company and customer exposure by settling 90% of low
impact injury claims within the first 7 days of initial
report contributing to the reduction of attorney represented
clients and lawsuits.
o Generated high quality files and system notes as well as
created comprehensive written correspondence as per company
and state guidelines.
Significant Achievement:
o Recognized both as adjuster of the month and 3 times for most
bodily injury settlements in a month
2000-2004 - SALES SUPPORT MANAGER
Capitol Marketing Concepts Inc., St. Petersburg, Florida
o Coordinated, oversaw and monitored the production, packaging
and shipping functions of an office staff of 5 for this
vacation incentive marketing.
o Performed various office and administrative functions,
including post-sales support, inventory control and office
supply procurement.
o Streamlined production and decreased final product turn
around time by 25% by revamping efficiency of workflow
process.
o Contributed to territory & account development through inside
sales and appointment scheduling.
Significant Achievement:
o Promoted from inside sales account manager to sales support
manager in 2002
SUPPLEMENTAL WORK EXPERIENCE
1999-1999 - CLASSROOM ASSISTANT
McMannis Preschool & Childcare Center, St. Petersburg, Florida
o Assisted in the care and educational development of children
1996-1998 - CASHIER/STOCK ASSOCIATE
Publix Supermarkets Inc., St. Petersburg, Florida
o Cashiered, faced aisles ordered product and stocked shelves.
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