Customer Service Training
Resume:
ANGELA “ANGEL” GARCIA
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Albuquerque, NM 87111
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Objective: To put to use the knowledge and experience acquired over the many years of service
to the city of Albuquerque in dispatching and Animal Control Operations. Twenty two years of
dispatching experience and thirteen years as an Animal Services Officer in enforcing city
ordinances. Looking to for a change in career.
Profile: Proven leadership and organizational abilities, enthusiastic and highly motivated.
Always willing to go beyond the call of duty to insure a quality of service and public relations.
Able to work in stressful environment. Also over twenty years of Dispatching skills, which
requires both excellent time management and computer skills. Very knowledgeable of the city of
Albuquerque and able get to locations using little or no map assistance. Able to grasp any
computer system with ease and confidence. Able to multitask in busy environment. Able to type
40+ wpm. Excellent in Customer Service/Public Relations.
Employment:
Fr:04/10 to present *City of Midland Animal Services/1200 Fairgrounds Midland Tx 79707
Fr:12/96 to 04/10
City of Albuquerque Animal Welfare Dept./8920 Lomas NE Albuq. NM 87110
Education:
Implementing the Felony Animal Cruelty Law
Animal Protection of New Mexico Inc. Certificate 2000
*Ethics of Animal Cruelty/Domestic *Prosecution
*Making the Punishment fit the crime *Neglect
*Meaning of Felony Animal Cruelty Law *Animal Handling Tips
*Investigation *First Strike Documents
National Animal Control Association Training Academy
Law Enforcement Training Institute Missouri-Columbia - Certificate 1999
*Animal Behavior *Crisis Intervention/Officer Safety
*Animal ID *Rabies/Euthanasia
*Animal Disease/Zoonosis *First Aid for Animal
*Bloodsport *Capture Techniques
*Report Writing *Chemical Capture in Animal Control
*Law/Legal Proceedings *Interview Techniques/Lie Detection
*Evidence Collection *Courtroom Testimony
National Animal Control Association Training Academy Level II
Law Enforcement Training Institute Missouri-Columbia- Certificate-2004
*Constitutional Law *Bloodsport
*Search Warrants *Investigative Resources
*Civil Liability *Dealing with the Media
*Crime scene Investigation *Stress Management
*Photography, Sketching & Video Documents *Public Speaking
*Capture Techniques *Self Defense/Defensive Driving
Animal Care, Control and Humane Seminar 1 & 2
NM Federation of Animal Care, Control and Humane- Certificate 1999-1998
*Ordinances *Collectors/Hoarders
*Definitions *Search and Seizure
*Standards *Statutes
*Case Law *Warrants
New Mexico Animal Control Association Conference-Certificate 1997
*Animal ID *Investigations
*Ordinances and Regulations *Report Writing
*Animal Handling *Court Procedures
*Capture Techniques *Court Testimony
*Disease Control *Epidemiology
Supervisory/Management Skills
National Business Academy- Certificate 1997
*Essential Skills of Leadership *Dealing with Complaints
*Essential Skills of Communication *Resolving Conflicts
*Effective Discipline *Assigning Tasks Effectively
*Developing Performance Standards *Supporting Change
*Delegating *Improving Work Habits
*Hiring& Firing *Payroll-Paylink-Paper
*Communication with your Manager *Chain of Command
Training Development
National Business Academy- Certificate 1992
*Facilitating Adult Learning *Development
*Delivery Skills *Implementation
*Analysis *Conquer Information Overload
*Design *Training in a High Stress Environment
Overall Animal Services Skills 1996-Present
City of Albuquerque Animal Welfare Department
*Dispatching *Bite Cases
*Computer Training Officer *Court Procedures
*Field Training Officer *Protective Custody
*Certified in obtaining NCIC info. *FTC Officer as of 5/03
*Assisted in Euthanasia *Work Closely with Police Dept.
*Assisted in Liaison *BCAC, Game & Fish, Wildlife,
*Secure Areas for Police *Criminal Abatement, CPS, & DEA
*Meth Lab Calls *Exposure to Hazardous Materials
*Exposure to Chemicals *Disaster training - Animal Planet 2000
*Deceased Human Calls *Mutilations- with Police Special Forces
*Assessing Coyote Calls *Cruelty Cases
*Education to the Public (neglect/bloodsport/sodomizing/animal sacrifice)
(Neighborhood watch/Senior/Public Schools) *Union Steward Representative
*Instructor for the Animal Control Academy Class of 2006
*Prosecute my own cases *First Aid to Humans & Animals / Red Cross
*Recreating of Paperwork *Report Writing / Creating Schedules
*Research Officer (H.SU.S./population/wages) *Public Speaker/Spokesperson 8yrs
References Upon Request
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