Customer Service High School

James Otremba

**** **** **. * *******, MN ***** u 612-***-**** u *****.*.*******@*****.***

Objective ______________________________________________________________________________

To aquire a position in which I can continue to grow and learn, and also help provide for

my family.

Profile _________________________________________________________________________________

Ambitious and a very good at learning new skills. I take pride and enjoyment in being good at everything I do.

Excellent computer skills as well as customer service and technical troubleshooting.

Very easy going and dependable.

Skills Summary _________________________________________________________________________

Project Management Computer Savvy Troubleshooting

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Report Preparation Customer Service Problem Solving

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Written Correspondence Scheduling

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General Office Skills

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Professional Experience __________________________________________________________________

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Prepare reports detailing technical problems with recommended solutions, work completed, time tracking,

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and expense reports.

Powerpoint presentations depicting technical solutions or recommendations, as well as case histories.

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Communicate highly technical problems into laymans terms.

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Rapidly learn and master varied computer programs; recently completed CIW v5 Foundations internet

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certification.

CUSTOMER SERVICE /PROBLEM SOLVING

Technician responsible for delivering reports directly to the customer.

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Condition monitoring through the use of vibration analysis

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o Using troubleshooting methodologies to determine the cause of any problem which presents itself

in rotating equipment.

DETAIL MASTERY & ORGANIZATION

Maintain predictive maintenance program at USS MINNTAC Facility.

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o Monthly vibration analysis routes.

o 24 hour on call to provide solutions.

o Manage an expense report, activity reports, and time summaries.

o Maintained a great safety record in compliance with OSHA and MSHA regulations.

Employment History _____________________________________________________________________

SKF RELIABILITY SERVICES EVELETH, MN

Reliability Engineer, 2006 to Present

FERRELGAS – BRAINERD, MN

Propane Delivery, 2004 to 2006

TRUGREEN CHEMLAWN – PEQUOT LAKES, MN

Lawn Technician, 2004 to 2006

Education ______________________________________________________________________________

WESTERN GOVERNERS UNIVERSITY

Bachelors Degree IT w/emphasis on Software Presently attending

LITTLE FALLS COMMUNITY HIGH SCHOOL – Little Falls, MN

High School Diploma, 2000

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