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Customer Service Administrative Assistant

Location:
San Joaquin, CA, 95686
Posted:
August 19, 2010

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Resume:

Lori Masdonati

PO Box ***, Thornton, CA *****

209-***-**** Residence

209-***-**** Mobile

ablwuy@r.postjobfree.com

Skills Profile Well-rounded background in Customer Service, Administrative

Support, Human Resources, Accounting Practices, Operations,

Bookkeeping, Payroll, Construction Processes, Contracts,

Auditing and Computer Software.

Skilled in all Accounting practices and Accounting

software.

Payroll, Payroll Reports - Quarterly, Annually, W-2, W-3,

1099, 1096, 940, 941,943, DE-6, DE-88. Workman's

Compensation claims and procedures

Accounts Payable, Accounts Receivable, Bank Reconciliation,

Weekly Check Runs, Profit & Loss, Balance Sheets, and

General Ledger postings and balancing.

Excellent experience developing and implementing a variety

of corporate programs, including those that must comply

with corporate, state, or federal agency guidelines.

Skilled in developing department budgets and creating

department objectives.

Experienced in writing and delivering presentations for

executive meetings.

Excellent computer skills, MS Word, Excel, Project, Access,

Outlook, Power Point, Works, Accounting Express,

QuickBooks, Quicken, Peachtree, ADP, Tax, Timberline,

Oracle, Peoplesoft, One World, TMS, WMS, AMS.

Expert in Microsoft Excel. Ability to generate, program and

link Excel spreadsheets.

Certified Notary Public.

10 key by touch, typing, and all office machinery.

Supply Purchasing, Procurement Practices, Cost Accounting,

Invoicing and Equipment Leases. Vendor contract

negotiations.

Proficient in Budgeting, Reduction of Costs, Analyzing

Data, and Identifying Solutions.

Maintain Calendar, Schedule Meetings and Appointments.

Prepare and complete Correspondence, emails and company

memorandums.

Answer phones, Sort and Disburse Mail, Copy and Set up

Files, Complete Filing.

Excellent Organization Skills.

Superior Written and Verbal Communications Skills.

Ability to work well with all levels of Management.

Customer service, both over-the-counter and telephone.

Construction -Accounting, purchasing, and disbursing funds,

receiving funds, purchasing materials, reading blueprints,

and preparing change orders.

Construction - bid process, originate, prepare, data entry,

distribute and award.

Originate Contractor contracts, attachments, addendums,

change orders and punch lists.

Proficient in construction lien process for many states.

Originated, generated and maintained secured and unsecured

loans.

Analyze Credit Reports, Dun and Bradstreet reports,

calculate debt ratios.

Work History Office Manager / Bookkeeper February

A E Dixon & Sons, Thornton, CA (Part-time) 1993

-Present

Customer Service.

Prepare and maintain all correspondence,

research and documentation.

Create, maintain and administer policies and

procedures.

Account Payables, Account Receivables, Profit

& Loss, Weekly Check Run, Payroll, Payroll

Reports - Quarterly, Annually, W-2, W-3, 1099,

1096, 940, 943, DE-6, DE-88.

Prepare Tax documents, Personal property Tax

statements.

Manage all financial transactions.

Resolve billing disputes.

Negotiate and maintain vendor contracts.

Originate, negotiate and maintain crop loans,

equipment loans.

Analyze production, chemical and herbicide

distribution.

Prepare monthly pesticide use reports.

Originate and maintain land leases.

Maintain and manage and submit records for FSA

payments.

Originate and complete land purchases, from

negotiations, to securing loans, to closing

escrow.

Renew water rights and easements for owned and

leased properties.

Bookkeeper / Payroll February

Anita's Tax & Bookkeeping Services (Seasonal) 2007 -

Present

Customer Service, Accounts Payables, Account

Receivables, Profit & Loss, Balance Sheet,

Weekly Check Runs, Payroll, Payroll Reports -

Quarterly, Annually, W-2, W-3, 1099, 1096,

940, 941, 943,DE-6, DE-88 for various

companies.

Prepare Tax documents, Personal Tax

statements.

Complete Payroll processing for various

companies.

Quickbooks for recording transactions and

managing data.

General Ledger posting and balancing.

Bank Reconciliation.

Prepare monthly Invoices and statements.

DC Office Services Administrator / May 18, 2006

Administrative Assistant - May 15,

Ferguson Enterprises - Stockton Regional 2009

Distribution Center

Transferred - January 3, 2008

Account Payables, Account Receivables,

Payroll, and attendance records; manage

operational budget, balance GL accounts, and

Purchase Card statement reconciliation.

Responsible for daily, weekly, monthly, and

quarterly reports utilizing Excel, Access,

Word, or Power Point Applications

Process internal and external written

correspondence.

Handle various customer service inquiries from

branches, direct customers and Vendors.

Coordinate resolution of customer service

issues.

Monitor and maintain associate performance

records.

Manage internal approvals and routing of

invoices and billings

Ordering of office and work supplies,

uniforms, and services.

Ordering of warehouse supplies, including

internal DC transfers.

Process interoffice and outgoing mail, inbound

mail distribution, UPS and FedEx Shipments

Maintain accurate electronic records and

physical files

Assist associates with requests and problem

resolution.

Serve as contact for salesman, visitors and

guests to the facility

Direct incoming phone calls to appropriate

party and handle inquiries

Coordinate special events, maintain calendar,

and secure travel arrangements.

Secure licenses and maintain records for The

Office of Emergency Services, Fire Permits,

California Use Permit, Alarm permits, and

Business Permit.

Computer input, design forms needed to reduce

processing time.

Order and complete follow up for repairs,

inspections and needed clearances. Negotiate

branch vendors.

Prepare and maintain all correspondence,

research and documentation.

Create, maintain and administer policies and

procedures.

Assist with day-to-day management issues.

Office Manager / Administrative Assistant May 18, 2006

Ferguson Enterprises - Stockton Pipe Yard -

Distribution Center Transferred

Transferred December 31, 2007 to-Ferguson December 31,

Enterprises Regional Distribution Center 2007

Account Payables, Account Receivables,

Payroll, and attendance records; manage

operational budget, balance GL accounts, and

Purchase Card statement reconciliation.

Responsible for daily, weekly, monthly, and

quarterly reports utilizing Excel, Access,

Word, or Power Point Applications

Process internal and external written

correspondence.

Handle various customer service inquiries from

branches, direct customers and Vendors.

Coordinate resolution of customer service

issues.

Monitor and maintain associate performance

records.

Manage internal approvals and routing of

invoices and billings

Ordering of office and work supplies,

uniforms, and services.

Ordering of warehouse supplies, including

internal DC transfers.

Process interoffice and outgoing mail, inbound

mail distribution, UPS and FedEx Shipments

Maintain accurate electronic records and

physical files

Assist associates with requests and problem

resolution.

Serve as contact for salesman, visitors and

guests to the facility

Direct incoming phone calls to appropriate

party and handle inquiries

Coordinate special events, maintain calendar,

and secure travel arrangements.

Secure licenses and maintain records for The

Office of Emergency Services, Fire Permits,

California Use Permit, Alarm permits, and

Business Permit.

Computer input, design forms needed to reduce

processing time.

Order and complete follow up for repairs,

inspections and needed clearances. Negotiate

branch vendors.

Prepare and maintain all correspondence,

research and documentation.

Create, maintain and administer policies and

procedures.

Assist with day-to-day management issues.

Bookkeeper (Company Wide) / Sacramento Office March 2005 -

Manager

Sharron Nisbett Court Reporting Firm May 17, 2006

Supervise office staff, develop and maintain

policies for three offices.

UPS, California Overnight and Fed Ex Shipping

and negotiations.

Develop annual budgetary forecasts for three

departments and ensure forecasts meet

guidelines.

A/P, A/R, Profit & Loss, Balance Sheet,

Weekly Check Runs, Payroll, Payroll Reports -

Quarterly, Annually, W-2, W-3, 1099, 1096.

940, 941.

Quickbooks for recording transactions and

managing data.

General Ledger, Balance Sheet, Bank

Reconciliation, Research and Audit

accounting.

Development and production of marketing

materials.

Manage all financial transactions, producing

financial statements, and recording all

transactions.

Research and resolve billing disputes.

Supervise all tenant improvements.

Contract and purchasing negotiations.

Liaison to Attorneys and office staff.

Construction Accounting Manager / October

Administrative Assistant 1997-

Toys "R" Us - West Coast Engineering January 2005

Department, Stockton, CA

Human Resources support.

Customer Service, telephone service to vendors

and managed supply purchasing staff.

Managed, trained, and supervised distribution

center supervisory staff.

Assisted hiring distribution center staff

during peak season hiring campaign.

Warehouse materials purchasing, coordinated

annual inventory audit.

Hired contractors, completed the bid process

and managed projects, managed minor store

repairs out of the scope of general

maintenance.

Managed and supported Construction staff

averaging 120 projects annually, Ground-ups

and remodels of Toys R Us, Babies R Us, Kids R

Us, and Imaginariums.

Wrote long form and short form contracts with

attachment detail of building materials as per

blueprints, and change-orders.

A/P, A/R, Check Runs, Contracts, Purchasing,

Disbursements, Lien process and releases,

entered bids and detailed contracts into

Timberline system.

Payable and receivables processed through

Timberline system with Vendor set-ups and

vendor history processed in Oracle.

Created in-house Excel forms based on AIA

forms, shortened the processing time by half.

Customer Service Manager February

El Dorado Savings Bank, Sacramento, CA 1984

-October.

1997

Managed office staff, maintained and balanced

the office and the vault, received cash

shipments, shipped excess, New Accounts,

completed annual employee assessments, posted

all NSF items company wide daily.

Customer service.

Generate Personal and Real Estate Loans.

Establishing escrow accounts.

Generating and maintaining Pre-need Trusts.

Set-up and administered Revocable and

Irrevocable Trust accounts.

Assisted in company policies, job

descriptions, and annual assessments.

Provided Customer Service.

Assisted in writing training manuals and

policies.

Education Notary Public 2003-Present

Notary Public and Signing Agent.

Cosumnes River College Courses - General

studies 1979-1981

Various Banking Training Courses

Provided by El Dorado Savings Bank - Customer

Service, Loan Calculations, Know your 1984-1997

co-workers personality, Sales, Investments

Various Training Courses

Provided by Toys R Us - 1997 - 2005

Distribution Center Management, Human

Resources, Vendor Purchasing Contracts. Safety

Programs.

Engineering Department - Training on Microsoft

Project, Reading Blueprints, writing

contacts,

Activities/

Memberships

Member, National Notary Association

Member, National Association of Professional

Women



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