Sales Project

Mini Aggarwal

Executive Summary

> Over * years of experience in design, analysis, implementation and

support of Siebel based CRM applications.

> More than 5 Years of strong technical and functional experience in

Siebel CRM Implementation, Configuration and extensive customization

of Siebel 8.0, Siebel 7.8, Siebel 7.7.x and Siebel 7.5.3.

> Extensively worked in Siebel Tools, e-Scripting, SmartScripts,

workflow and Siebel EAI. Working knowledge in EIM.

> As a Siebel Professional, completed multiple Lifecycle Siebel projects

in Call Center, Sales, Service modules. The projects covered the

entire gamut of activities required in a typical CRM implementation

i.e. Project Scope and Feasibility Study, Configuration &

customization using Siebel tools, Data Mapping with Legacy system and

EIM, EAI, End User and Module Administrator training.

> Experience in preparing test cases and test plans for the configured

application in the Test Environment.

> A team player with good communication skills.

Technical Skills

CRM Siebel 8.0, 7.8, 7.7, 7.5

OPERATING SYSTEM Windows NT/2000, Unix

GUI Visual Basic 6.0

DATABASE Oracle 9i, SQLSERVER 7.0, DB2

WEB RELATED ASP, JavaScript, VBScript, IIS, HTML, XML

Siebel Skills

Siebel Tools configuration

Siebel Assignment Manager

Siebel Workflow

Siebel VB Script, eScript and Smart script

Siebel EAI

Siebel EIM

Siebel Server Administration

Education

B.E in Computer Science, Technocrats Institute of Technology Bhopal, 2004.

Siebel Projects:

Freescale Semiconductors Ltd Phoenix, Arizona, USA - August 2006 to

Present

. Opportunity CoDesign (December 2008 - Present)

Description

Link opportunities together so that the "wins" can be recognized in two

different regions. Formalize recognition of shared design effort when

customer projects migrate across regional borders. This process will now

be called a "Co-Design".

Contribution

> Configuration

V Modifying Views and Applets to provide the ability to link

opportunities

V Adding new fields and picklist.

> Workflows

V Creating Workflows to update the flag value depending on the

linked Opportunities

> Scripting/Business Service

V Writing Scripts to set and update the new values of the fields.

> Support

V To resolve customer queries and issues related to CRM

application.

V To resolve and fix immediate and urgent problems in the CRM

system

. Customer Support Search Engine (November 2008 - September 2008)

Description

The project provided easy and fast search ability on technical data which

is stored and tracked within FSL organizations. Data will be sent from CRM

to Web Application.

Contribution

> Configuration

V Creating Integration Objects, Components.

V Generating XML File.

> Workflows

V Creating Workflows to create/ modify and send XML files to Web

Application.

> Scripting/Business Service

V Writing eScript to modify the XML file to filter the required

data.

. CodeWarrior Pricing and Packaging Initiative (December 2007 - April

2008)

Description

The project provided a packaging standpoint, to allow customers to switch

freely between products within a Suite as opposed to being limited to a

single product. CodeWarrior Development Studio is a complete Integrated

Development Environment (IDE) that provides a highly visual and automated

framework to accelerate the development of the most complex embedded

applications. The CodeWarrior development tools are now sold in suites. By

purchasing a suite entitlement, users are able to register for any or all

of the CodeWarrior products contained within that suite. This allows user

to gain access to Freescale's entire portfolio of CodeWarrior tools across

the suite you purchase

Contribution

> Configuration

V Creating Integration Objects to collect CRM data.

> Workflows

V Creating Workflows to create/ modify and send XML files to Web

Application.

> Scripting/Business Service

> Smart Scripts

V New Smart Script to create bulk non registered suite assets for

distributor.

> Communication Templates

V Writing eScript to modify the XML file to filter the required

data.

> To clear the offshore queries related to requirements for Projects and

Configuration Change Tickets.

> To resolve customer queries and issues related to CRM application.

> To resolve and fix immediate and urgent problems in the CRM system.

. Opportunity Management Simplification (June 2007 - September 2007)

Description

The project consists of simplifying the existing Opportunity model. The

intension is to make the fields of Opportunity mandatory at the later

stages of Opportunity life cycle. Provide more control and status details

at the Opportunity Product level.

Contribution

> Configuration

V Adding Opportunity level fields to Opportunity Product Level.

V Modifying the Sales Method in Siebel to accommodate new Opportunity

status.

> Workflows

V Modification of existing workflow to set the Opportunity Product

status when Opportunity status is updated.

V Modification of workflow to change the product status depending on

the Opportunity status when a new product is added to Opportunity

> Scripting/Business Service

V Generating error message for the required fields depending on

Opportunity status, Opportunity Type, Opportunity Product status

V One time conversion Business Services to accommodate the change in

the status logic for Opportunity and Opportunity Product

> Smart Scripts

V Modifying existing smart script at Opportunity to exclude Sales

Stage logic.

V Modifying existing smart script at Opportunity Product to include

Sales Stage logic.

> Other Contribution:

V Participated in Peer / Group Reviews

V Knowledge transfer to team members.

. Tech Web excellence (January 2007 - May 2007)

Description

The project consists of enabling the voucher creation and support to the

registered users. The idea is to provide vouchers to the customers for

dedicated support. The customer registers the voucher from web in Siebel.

Then the customer can raise Service Requests for the product using the

vouchers provided. As long as the voucher is valid the customer will be

allowed to raise the Service Request for the products

Contribution

> Configuration

V Configuring new link, join, primary field configuration.

V Creating and modifying applets and controls.

> Workflows

V New workflow policy, process for sending notification emails.

V Modification of workflow for Queue date calculation.

> Smart Scripts

V Introduction of Create Entitlement Wizard. Effort involving

creation of new Smart Script, Pages, Questions and Scripting for

the same.

. Freescale CRM Releases (August 2006 - February 2009)

Description

This involved around 46 CCTs (Configuration Change Ticket). The CCTs

assigned involved some important changes to be done on the current

application. The enhancements included changes to Siebel Objects, Business

Service, Assignment Rules and Workflows. Responsible for design and build

of CCT, which includes preparing the Technical Specifications and Unit

Test Cases for the given functional requirement in CCT.

Hyperion, Santa Clara, CA

. Project Lightening(November 2005 - August 2006)

Description

This was an upgrade project where the Hyperion CRM system was upgraded to

Siebel 7.8. A new Quote to Agreement Module was implemented and major

changes in Business logic were made.

Contribution

V Did GUI fixing of Applets, Views and Screens.

V Played a key role in Testing, was responsible for creating Test

Cases for the given functional requirement.

V Executed Test Cases and created CRP3 scripts of Quote to Agreement

Module for Hyperion End users

Achievements:

. Won Excellent Performance Award for Year 2007 in L&T Infotech.

. Received Client appreciation certificate for Opportunity

Simplification project.

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