Manager Customer Service
Resume:
Lisa Entrekin
**** ****** ***** *******, ******* 35904
ablwuh@r.postjobfree.com
Objective To obtain a secretarial/receptionist position where I can
use my computer and clerical skills.
Professional Microsoft Office Filing/Editing Accounting
Skills Microsoft Windows Typing (55+ wpm) Management Skills
Office Procedures Customer Service
WordPerfect Telephone Skills Skills
5.1/6.1
ETaps-Title
Processing
Employment Developed ability to work in a fast-paced atmosphere
Skills Maintained excellent customer relations and developed
customer rapport
Diplomatically resolved customers complaints on as-needed
basis
Accurately calculated and made daily deposits of up to
$20,000
Ability to follow instructions well and make decisions
with no supervision
Motivated and supervised 15+ employees on daily basis
Maintained all record-keeping procedures without error
Delegated responsibilities to employees to meet company's
expectations
Effectively developed telephone communication skills and
consistently met quotas
Took on additional responsibility as needed for the
benefit of the company
Able to multi task.
Office
March 2010- Current
Good Year
Update Reports for three departments to keep up with the machine
efficiency
Update Reports for Code Changes by department and shift
Track waste on tires
Create spreadsheets for departments as needed
File and notate employee documentation
Title Clerk and Service Cashier July
2009-Current
Ronnie Watkins Ford
Processed all titles for new and used vehicles.
Ordered replacement titles as needed.
Billed out all wholesale cars, and collected the funds for them.
Collected cash on all service tickets and closed them out.
Balanced and reconciled the drawer daily
Help answer the phone in the service department during peak times.
Was in rotation in the quick lane to help cover on Saturday's
Title Clerk, and various office jobs 02/2008---7
Crown Motors- /2009
Started as Title Clerk and took on additional
duties as needed.
Handling Gap cancellations.
Recording, balancing and monitoring the buy
here pay her loans.
While fellow co-worker was out with surgery
took on her position as Warranty
Administrator daily submitting warranty
payments to receive payment from the
different manufacturing companies.
Help different office personal making Excel
forms to help with information needed.
Handled all paperwork for finance company of
Credit acceptance.
Handled paperwork, and title work for another
car lot that is associated with Crown Motors
CSR 11/2007-02/
Kerry Wilson Insurance Company 2008
Assisted all customers with their insurance
needs, taking payments.
Processed SR-13 for accident reports.
Issued New & Rewritten polices to accommodate
insured needs.
Processed Pictures for insurance companies
Service Cashier 3/2007-11/2
Crown Motors 007
Assisted all customers in the service, body
shop and parts department to collect
payments.
Processed monthly statements for all charge
customers.
Pulled all tickets into computer for daily
processing
Made Daily deposits
Called Weekly on Missing Titles
District Manager 08/2003---0
The Panty Inc (Kangaroo) 2/2007
Managed multi-unit C-stores, including
associate hiring, staffing and training of
seven locations
Maintained cash and inventory control and
complied weekly sales spreadsheets
Provided monthly cash audits
Presented monthly P & L reports with
breakdown and explanations to superiors
Implemented new programs and reviewed
merchandising monthly
Coordinated job fairs in local area
Utilized Excel and Word Programs Daily to
monitor store progress
District Manager 06/1992---0
Favorite Market 6/2003
Managed multi-unit C-stores, including hiring
and managing more than 50 employees
Maintained cash and inventory control and
complied weekly sales spreadsheets
Provided monthly cash audits
Presented monthly P & L reports with
breakdown and explanations to superiors
Implemented new programs and reviewed
merchandising monthly
Coordinated job fairs in local area
Utilized Excel and Word Programs Daily to
monitor store progress
Assistant Manager 04/1986-05/
Burger King 1992
Provided fast, friendly service to customers
and a clean environment.
Managed store nightly
Recruited and hired staff and evaluated
staff performance
Provided cash audit and product inventory
Oversaw Major inspections
Reference: References provided upon request
.
I have learned a lot from having many different bosses and in being the
boss.
From the wide variety of bosses I have learned many things. From each one I
have taken something useful from them and used in my daily work life. Being
a boss taught me what most people want in employees.
I am organized and achieve to always do things to the best of my ability.
In all my jobs I am eager to help were needed and to take on additional
responsibilities.
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