Project Manager Management
Resume:
LINDA M. PARIS
Milford, NJ ***48
(Home) 908-***-**** ******@*********.***
(Cell) 201-***-****
PROJECT MANAGEMENT PROFESSIONAL
Extensive experience leading project engagements for business partners
focused on software development and customization. Expertise in all phases
of SDLC: requirement gathering and analysis, application design,
implementation, quality assurance, integration, and maintenance. Proven
ability to interface productively with stakeholders and managers, across
multiple business lines, to coordinate system requirements and deliver
projects on time and within budget. Has a history of success in reducing
costs, improving efficiency, and increasing productivity. Additional skills
and experience in performing business analysis, system testing, quality
assurance, developing training documentation, content management and using
technologies for internal communications
PROFESSIONAL EXPERIENCE
CHUBB INSURANCE, Warren, NJ 1987 -
2010
Project Manager, Claim Information Technology Group (2004- 2010)
Managed business and IT relationships with accountability for prioritizing
technical work requests, developing detailed requirements, creating testing
solutions, coordinating releases, and communicating changes to senior
management. Manage resolution mitigation and appropriate escalation of
risks and issues as necessary. Executed and prioritized a number of tasks
simultaneously; managed cross-functional teams. Primary liaison between the
business and IT to ensure application updates and production problems are
resolved by target release dates. Administer entire project stages of
including requirements gathering, analysis, development, testing, rollout
and maintenance/support.
. Replaced mainframe job that produced paper check copies to a web based
application that provided brokers and agents access to claim payment
information and print functionality. Managed the design and development
of project along with defining business and functional requirements and
documentation of business process flow. The annual savings is $100,000
per year.
. Successfully deployed the redesign of check log error system from VB6 to
.net. Documented business requirements, created test scripts, performed
system test and coordinated implementation and deployment.
. Accomplish the planning and implementation of System Implementation
Request on a daily basis; utilize and apply management skills to satisfy
priorities in compliance with business initiatives
. Worked closely with PMO governance to development tracking and project
metrics standards to be used in our enterprise project management
application (Clarity)
Business Analyst, Claim Information Technology Group (2002 - 2004)
Gathered, analyzed and documented key business requirements and data with
adherence to policies and procedures within the Software Development Life
Cycle (SDLC). Developed and executed test plans. Interacted with testing
resources to resolve defects, manage change request and drive User
Acceptance Testing (UAT)
. Designed and successfully implemented a web based application to track
new and existing environmental hazard claims and exposures. Manual
reports are now generated automatically eliminating manual creation of
reports and improved quality and accuracy of projections improving
productivity by 30%
. Research, evaluate and analyze work flow processes to develop business
requirements and present recommendations on process improvements, new
project requests and system implementation requests
. Facilitate business requirement review sessions
. Determine alternative solutions and present recommendations to senior
management.
. Partner with business customer to conduct focus groups and JAD sessions
to gather business and functionality requirements for development of
Claim applications.
Webmaster, eCommerce (1998 - 2002)
Responsible for performing as senior developer/lead in effort estimations,
system designs, development & deployment for company website. Participated
in requirement reviews, documented requirements, creating functional &
system design documents, provide feedback on technical analysis/options.
Worked with Project Manager and Business Managers on coming up with design
solutions and workarounds
. Partnered with Marketing to design corporate branding for external
website.
. Project Manager for the redesign and implementation of www.chubb.com.
. Monitored and analyzed web site usage to determine trends. Made
recommendations for enhancements to the site to senior management based
on analysis.
. Performed system and usability testing.
Training and Development, Field Technology Services Group (1992 - 1998)
Responsible for coordinating in-house training programs for the Microsoft
Suite of applications. Monitored contracts with external providers of
Microsoft Office training and ensured fit for purpose and value for money
Designed and delivered paper based/on-line training material for new
applications.
. Developed training manuals used to train loss control staff of 50 on the
basic functionality of a laptop.
. Created web-based technical resources for computer users and support;
assisted with CBT product design specifications
. Reduced training expenses by developing a web-based training tutorial
utilized in U.S. and international branches.
. Negotiated vendor contracts for onsite training classes.
Accounting Manager, Reinsurance (1987 - 1992)
Supervised a staff of five in the booking and recording of assumed and
ceded accounting transactions including GAAP and STAT reporting,
preparation of the uncollectible reinsurance reserve, and timely
preparation of management reports.
EDUCATION
BS, Accounting, Fairleigh Dickinson University, Florham Park, NJ
Associates, Business Administration, County College of Morris, Randolph, NJ
KEY COMPETENCIES
MS Word, MS Excel, MS PowerPoint, MS Project 2007, Dreamweaver, HTML, CSS,
Photoshop, Visio
PROFESSIONAL PROJECT DEVELOPMENT
Recently completed Project Management Exam Preparation course - Raritan
Valley Community College
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