Senior Manager with proven success in these functional areas. P&L, general

and operations management, mergers/acquisitions, marketing, strategic

planning, new business development. Vendor negotiations, training program

development and implementation. Microsoft Office Suites and extensive

presentation skills.

Lean Six Sigma Certified, CRM, EPM process improvement and analysis

Lease, used, certified Pre-Owned. Extensive DMS Systems and product

knowledge.

Pricing, Planning and reporting analysis. Demonstrated ability to lead

process improvement and policy development in EDI SDLC F&I Sales and

Service.

WINS

Demonstrated success in turning around stagnant regions,

increasing sales.

. Revitalized underachieving areas, increased revenues to 44mil.

. Improved bottom line performance from negative ROI to 33%.

. Opened new markets for Fortune 200 companies in major metropolitan

areas.

. Recognized as the New Acquisition Changeover specialist for Texas

Negotiated supply chain contracts for Exxon-Mobil franchises.

. Developed partnerships with Foreign & Domestic automotive OEMs to

increase sales over 56mil.

MBA, Economics, Long Beach St, Long Beach CA. 1984.

BA, Business, & Economics Long Beach St, Long Beach CA. 1982.

MSX International

2007-present

Consultant

Dealer Process Improvement, Integrated Business Solutions, Warranty, &

Compliance Audit. Extensive CRM, EPM Process integration.

. Managed the development of team action plans and strategies to

identify deficiencies in CRM processes.

Developed specific reporting analysis and tracking programs to monitor

metrics on KPI improvements and opportunities.

. Managed programs with specific automotive OEMs on improving metrics

through asset management, employee re-investment, as well as process

improvement.

. Developed KPI metrics tracking and analysis process with automotive

OEMs on inventory systems. Provided subject matter expertise on

process improvement tools to increase profitability.

. Developed and implemented e solutions for service CSI.

. Established and implemented CRM tracking and analysis processes to

improve customer retention.

. Managed the service team training and metrics tracking program to

improve efficiencies and productivity metrics.

. Developed and implemented specific Training for Sales to Service

Integration Process. The training provided integration of FOH with the

Service department with analysis and tracking tools for management.

CNG Financial

Director of Operations

2006-2007

Responsible Southwest DFW Area. Full P&L Management along with all daily

functions. Marketing, Training, Business Development, ACH, Credit Analysis,

Collections, Compliance Audit.20 units with 100 team members.

Opened 40 new units in the market.

Established the benchmark in Profitability, and Collections.

Recognized as New Business Development Leader In Texas.

Recognized as Top Training and Team Development Area.

Genuine Parts Company

2004-2006

North Texas Sales Manager

Full P&L responsibility for $20 million area specializing in tools and

service equipment.CRM and EPM,EDI,SDLC Responsibilities.

. Re established the area as the highest volume in Texas.

. Improved profitability and in increased customer retention.

. Developed and implemented processes to improve franchise

profitability.

. Managed and trained to specific Inventory management metrics

. Established and managed supply chain KPIs and was subject matter

expert for local Chevrolet, Hyundai, Toyota, and Nissan OEMs.

. Provided technical training and software solutions for diagnostics and

Inventory management.

. Managed contract negotiations with municipalities providing technical

training on software and securing capital purchases in excess of

35mil.

. Developed processes and trained to produce and exceed company

benchmarks in automotive OEMs in Texas, Louisiana and southern

Oklahoma.

Bosch Corporation

2002-2004

Division Manager

Full P&L responsibility for two states, turned around reputation and

growing sales over 27%.

. Lead region in sales for 8 quarters.

. Top division in company of 30.

. During my tenure with Bosch, I was directly responsible for business

development.

. Developed and implemented training, KPI monitoring tools in the

region.

. Established technical training classes and provided subject matter

expertise for the Dealer principals, Owners, service writers and techs

. Managed programs on time management, customer satisfaction and tech

productivity.

. Developed and implemented training of new software and diagnostic

systems. These included Honda, Acura, Ford, VW, Audi, Mercedes

Benz/Daimler Chrysler, Kia, and Suzuki. Provided new software

solutions for vehicle diagnostics, on and

. Off board programming, Variant coding for Euro spec vehicles, C.A.N.

updates and training for domestic vehicles.

Ozark

1998-2002

Operations Manager

Full P&L responsibility for South East DFW area,EDI,SDLC, Business

Development, Management recruitment, Credit Analysis, Collections, Finance

Solutions, B2B Sales, and Contract Negotiations, with over 260 team

members.

. Top in sales, sales increase, and profitability.

. Top in shrink control .5%.

. Managed the B2B processes in the DFW area.

. Managed the wholesale distribution of parts to independent

owner/operators as well as major automotive OEMs in the Dallas area.

. Developed and implemented CRM processes along with IT to track and

analyze inventory and warranty metrics.

. Managed CSI improvement processes to automotive OEMs in DFW.

AutoZone

1993-1998

Operations Manager

Full P&L responsibility for 20-unit area,SDLC, along with training for all

new hires and continuing technical training for all management with 240

team members.

. Improved CSI and Car count by 23% &38% respectively for local

automotive OEMs

. Increased gross to 37.6% from .12% in one year.

. Established relationships with franchisees and automotive OEMs to

establish processes to improve profitability.

. Provided subject matter expertise on Hardware and software to manage

inventory turns and ordering.

. Developed tracking tools and systems that provided positive lift in

sales across all metrics for the customer, while providing needed

technology to stay ahead of the "competition".

. Developed loss prevention techniques to keep shrink in check.

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