Customer Service Representative
Resume:
David Marble
Newberg, OR *****
ablwst@r.postjobfree.com
Experience:
Pacific University Career Center
Receptionist April 2007-December 2007
. Acted as customer service representative at front desk
. Awarded Customer Service Award for Fall 2007
. Processed confidential student job paperwork, including I-9's and
W-4's.
Vesta, Inc.
Customer Service Representative January 2008-August 2008
. Processed billing orders over telephone
. Inputted customer information into processing system
Netflix October 2009-January 2010
Customer Service Representative
. Responded to customer inquiries about service
. Assisted customers with online billing system
Portland Energy Conservation, Inc. September 2008-October 2009
Project Assistant
. Processed incentive applications on energy efficient appliances
. Responded to customer inquiries on energy efficiency programs
. Assisted and communicated with retailers about efficiency programs
Pacific University Purchasing
Office Assistant May 2007-August 2007
. Reviewed billing statements and receipts for reimbursements on
employee purchases
. Assisted with placement of purchase orders made by departments of
university
Pacific University Berglund Center for Internet Studies
Video Team Assistant and Transcriptionist September 06-May 07
. Organized workflow for video team
. Created a Google Spreadsheet based system to organize tasks for
student workers
. Transcribed videos for Internet viewing
Debbie Matthews Medical Transcription September 2001-September 2005
Assistant Medical Transcriptionist
. Transcribed dictations from doctors into word processing documents,
printed, and returned to medical clinics
Skills:
Experience with inbound and outbound customer service
90+ WPM keyboarding speed
Experience with MS Office, Word, Excel, Access
Education:
Pacific University, B.A. in Politics and Government, 2004-2008. GPA: 3.26
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