Customer Service Manager

Elisa McLaurin **** Burgess Gower Rd

Cedar Hill, TN 37032

931-***-****

Summary

Well-organized, detail-oriented worker with a variety of office skills. Excellent customer service

and telephone communication skills. Proficient in Word, Excel, 10-key, and use of the internet.

Work Experience

2003-2006 Bovis Lend Lease, Inc. Suwanee, Ga

Secretary

• Scheduled appointments for management, adhering to scheduling needs and changes

• Dictation transcription for meeting and reporting preparation

• Executed daily operation of A/P, payroll, and contracts

1997-2003 Advanced Mail Concepts Nashville, TN

Supervisor

• Supervised and coordinated activities of mail clerks

• Sorted bulk mail to appropriate locations

• Operated a variety of office equipment including but not limited to: Fax machine, copier,

and multi-line phone system

• Handled customer complaints with the goal of a working resolution for all sides

1988-1997 Tenn Am Corp Nashville, TN

Secretary/Receptionist

• Typed memos, correspondence, reports and other documents for upper management

communication

• Answered phones and directed quires to correct locations

• Sorted invoices for payment receipts

1977-1998 Burger King Madison, TN

Manager

• Managed daily operations of the restaurant with opening and closing procedures

• Managed 15-20 employees handing everyday training and team building

• Scheduled work hours with adherence to budget and high traffic times

• Responsible for making deposits and other daily monetary needs

Education

2006-2008 University of Phoenix Phoenix, AZ

• Associates Degree achieved in Financial, Cost and Managerial Accounting

References Available upon request

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