Customer Service Project
Resume:
Felice White
Winston Salem, NC 27103
Project Planning and Coordination Skills
Work Effectively in High-Stress, Time Sensitive, & High-Profile
Environments
Qualifications
Acclimated to taking on diverse responsibilities in a professional and
results-oriented manner. Possessing outstanding communication and
organization skills.
Areas of Expertise
*Customer Service
*Realize requirements and specifications relate to end results
*Independent Working
*Doing my assignments and reporting in a time manner.
*Conduct and Control of Performed Services
*Professionalism at all times for the company I am
representing.
Computer Skills
Windows ME, Microsoft Office (Word, Excel, Powerpoint, and Access
Lotus 1-2-3, Quickbooks Pro Advisor 2005-2007, Peachtree Accounting and
InfoLink
Professional Experience
1995-2004 PIA Merchandising Merchandiser/Territory Assisant
I worked various accounts from grocery, large mass chains to include
Walmart, Kmart, and drug chains. I would do projects as needed on weekly
basis doing 40 hours a week and assist my DM with the area reps in my
territory. Projects would consist of cut-ins, recalls, merchandising
products and pulling back stock. We are required digitial photos. Signage
and used handheld computer to transmit info. Reports are done online in a
timely manner.
2004-2006 Certified Marketing Merchandiser/Mystery Shopper
I have been merchandising for Tommy Hilfiger Ladies Handbags in the Belk
and Macy's stores. I am responsible for bags being well stocked and ready
for the floor for purchase. I am required to take a before and after
picture to send to the company on completion of the job. All my reports
online in a timely manner.
2006 Siena Inc. Merchandising Coordinator
I am in charge of Nike Time and Vision Project once a week. I merchandise
there watch and sunglass collection. Pulling back stock as needed. Cleaning
cases and fixtures so it is presentable for customers. Ordering merchandise
as needed as well as ship back product that is out of date. All reports are
done online in a timely fashion, along with before and after pictures on
completion of the job.
2007 Worksmart Merchandising Merchandiser/General Laborer
Store closing and resets for Food Lion Stores located in Greensboro, NC. I
am only doing it for the experience of working with planograms and resets.
1984-2007 Years of experience in retail from drug stores to large mass
chain stores.
2006-2007 Mosaic Merchandiser
I was responsible for Walmart Store with the Game-On Program and the Green
Dot Program. Part time position. Very few hours.
2006-2007 Beckett and Associates Trading Card Merchandiser
I was responsible for merchandising trading cards of all kinds in the
Walmart Stores. Legends came in and bought the location from up under
Beckett.
2008- 2010 Interface Merchandising Specialist
Assigned to large chain stores. Men's Dept with shirts, tie, Men's Jewelry,
belts and wallets. Cleaned, Stocked. Pulled backstock and did returns as
needed. All reports done through Internet. Still with company not many
hours.
2010 Hallmark Cards Merchandising Specialist
Assigned to 3 Walmart stores, pulling and stocking card dept. All reporting
done through Infolink supplied by Hallmark. 6-10 hours a week, 3 times a
week.
Education
Forsyth Technical College
Business Admin I and II
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