Customer Service Sales

Sharon Foster

*** ********* **.

Antioch, TN ****3

Cell - 309-***-****

Email- ablwp4@r.postjobfree.com

OBJECTIVE: To obtain professional work that would allow me to use my

exemplary communication, writing, editing and organizational skills.

EDUCATION

2006 - 2010, University of Illinois Springfield. Online English

major,

Expected graduation date - May 2011

GPA - 3.93

2003 - 2006, Heartland Community College. Studied general course work

with an emphasis on math and science. Earned A.S in 2006

GPA - 4.0

2001 - 2002, University of Southern Maine. Course work included

computing, foreign languages, English studies, and core curriculum.

GPA - 3.8

PROFESSIONAL EMPLOYMENT HISTORY

2010 Advisory board member, Alchemist Review

. Evaluate submitted works

. Vote for or against entries to the literary journal

2006 Office assistant, Burlington Coat factory

. Organize sales paperwork, receipts, and payroll

. Track and record sales by department

. Create work schedules for employees

2005 Office assistant, Heartland Community College: Workforce Services

. Provide customer service for incoming phone calls and

contact employers and prospective employees to provide

various follow up services

. Contact students and associates via email

. Organize mass mailings, send out form letters and other

correspondence

. Schedule and post appointments for/to my supervisors

. Organize file cabinets and update records

. Maintain website of job listings

. Update address files using Microsoft Access

. Create flyers for upcoming events using Microsoft

Publisher

. Assist with resume counseling and teaching resume class

sessions

2005 Customer service representative-sales, AFNI via Abbey Placements

. Market services and products to small businesses

. Make courtesy calls

. Advise and tutor staff on sales techniques

2002-2003 Customer service manager, Berean Bookstore

. Supervise and direct night staff

. Maintain inventory and placing orders

. Provide customer service for incoming phone calls and

Contact customers to provide various follow up services

. Organize file cabinets and update records

2001-2002 Marketing assistant, Metro Bus

. Develop marketing plane for the USM campus

. Provide tours for patrons of the bus system

. Plan and organize marketing events to promote the bus

system

. Operate an information booth on the USM campus

COMPUTER SKILLS

Microsoft Word, Microsoft Works, Microsoft Publisher, Excel, Access,

Internet, Outlook

Typing speed: 40+ wpm

AWARDS AND ACCOMPLISHMENTS

Alpha Sigma Theta - Members are recognized for their leadership

skills, excellent scholastic ability, and class standing. Members

must be in the top ten percent of their class.

References are available upon request

Contact this candidate