Customer Service Sales
Resume:
Jennifer L. Lyons
Port Saint Lucie, FL 34953
P hone Number to be reached at: 786-***-****
E mail: ablwnn@r.postjobfree.com
Job Objective:
To Secure a position within a progressive organization that will enable
me to use my customer service and organizational skills, in which I can
obtain personal and professional growth with increasing
responsibilities.
Skills:
Quick learner and works well with others, in all different types of work
settings.
E xperience with clerical duties
Excellent Interpersonal skills
Ability to multi-task
Works well under pressure
Basic computer knowledge
Typing average 50 wpm
Reliable, prompt, and t rustworthy
Professional Experience:
Company: Toll Brothers, Palm Beach Fl, Feb 2010-July 2010
Job ti tle: Administrative Assistant
-Input client information in Pivotal system
-Meet and greet prospective clients
-Take messages and set appointments
-Fax and mailed company documents
-Create flyers for advertising
-Company errands
-Plan sales events
Company: Galaxy Aviation, Stuart Fl, Oct 2009-December 2009
Job ti tle: Dispatcher/Customer Service
-Maintain contact with crews after they are airborne to keep them advised
of weather conditions, and any necessary changes concerning their tail
n umbers f light.
-Keep record of all services aircraft will require upon landing.
-Schedule incoming f lights
-Relay aircraft information via ground to ground radio to line
technicians.
-Greet VIP customers and private planes' pilots at the front desk by
p roviding exceptional customer service.
-Answer incoming calls in a courteous manner
-Collect and process credit card and cash payments for fuel sales and
services provided.
-process invoices in company's system.
-Daily balance of cash drawer.
-General clerical work.
Company: Signature Flight Support, Miami Fl, Aug 2007-Present
Job ti tle: Dispatcher/Customer Service
-Maintain contact with crews after they are airborne to keep them advised
of weather conditions, and any necessary changes concerning their tail
n umbers f light.
-Keep record of all services aircraft will require upon landing.
-Schedule incoming f lights
-Relay aircraft information via ground to ground radio to line
technicians.
-Greet VIP customers and private planes' pilots at the front desk by
p roviding exceptional customer service.
-Answer incoming calls in a courteous manner
-Collect and process credit card and cash payments for fuel sales and
services provided.
-process invoices in company's system.
-Daily balance of cash drawer.
-General clerical work.
Company: Bellsouth, Coral Gables, Fl, April 2007- June 2007
Job Title: Sales Associate/Customer service representative
-Consult with customers to recommend and sell a variety of
telecommunications products and/or services to meet customer's needs.
-Utilize appropriate sales techniques to encourage a good customer
relationship and enhance the buying experience.
-Interact with on-line systems while communicating with customers
-Must meet sales quotas and service objectives
-Must meet customer care commitments
Company: P.R.C., Cutler Ridge, Fl, June 2006- March 2007
Job Title: Customer Service Representative
-Mastered skills in computer programs specified to assigning students for
S.A.T. preparation and testing.
-Worked with multiple department heads, local and worldwide Colleges and
H igh schools.
-Handled multiple phone lines and high call volume.
-Received inbound calls from students, parents, teachers, and guidance
councilors, to find out SAT scores, SAT test sites, study materials and
general SAT information.
-Make concise and detailed notations as it pertains to member records.
-Received requested for billing inquiries.
-Responded to inquiries in a t imely manner and determined appropriate
actions.
-Recognized as one of the top ten customer service agents monthly.
Company: Victory Martial Arts, Orlando, Fl, Jan. 2006- June 2006
Job Title: Instructor
-Third degree Black Belt in Tae kwon do and a Four t ime World Champion
-Taught classes to children of all ages and adults.
-Marketing and advertising.
Company: Adjusters Group 2000, Hollywood, Fl, Jan. 2005-Dec.2005
Job Title: Administrative Assistant
-Handled multiple phone lines and high call volume.
-Taking and delivering detailed messages
-Dictation
-Filed information and important documents.
-Worked with customized computer program inputting data and receiving
data from other companies.
-Faxed and Mailed out company documents.
Company: Bru’s Room Sports Bar, Margate, Fl, Mar.2003-Dec.2005
Job Title: Waitress
-Customer service and phone calls for take out orders.
-Interacted with many different types of customers and employees daily.
-Worked with a computer system for input of orders.
-Performed multiple tasks at once.
Education
Indian River State College, Port Saint Lucie, FL May 2010-Present
Miami Dade Community College, Miami, Fl, January 2008-Present
B roward Community College, Coconut Creek, Fl, Aug 2003- June 2005
Took many general educational courses
Coconut Creek High school, Coconut Creek, Fl, Aug.1999- Jun.2003
D iploma
Community Service
Received Silver Chord at Graduation for completion of 200 community
service hours at a local tae kwon do school.
References
Upon Request.
Contact this candidate