VIDYA NAIR

*** *** ******, #***, *******, FL ****8

561-***-**** • ablwnl@r.postjobfree.com

Client Service Analyst

Human Resource Management ~ Media Campaigns ~ Business Development

Supervision ~ Training ~ Customer Service

Skilled professional with more than six years of corporate experience in mass communication, utility and IT industries,

with proven customer service and human resource skills. Excel in creating effective solution frameworks and media

campaigns that drive company growth and visibility. Work well with individuals at all levels; Maximize relationships

with peers and customers. Handle multi location and web based recruitment processes. Strong communication abilities;

convey proper message and solutions at right time. Career accomplishments include:

Increased business portfolio by 60% through successful staff recruitment and coordination.

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Exceeded sales target by 8% through excellent customer service skills.

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PROFESSIONAL EXPERIENCE

Florida Power & Light, West Palm Beach, FL 2008–2009

Customer Service Professional

As a customer care executive, responsibilities included responding to emails, fax and letter inquiries concerning new

service and account maintenance utilizing written and oral communication skills

Conducted intermediate account investigation to resolve customer inquiries. Coordinated with teams external to the

Customer Service Team to facilitate account resolution. Provided resolution to end use customers. Identified

training opportunities and assist in documentation. Won numerous customer commendations for providing excellent

customer service.

TIMES OF INDIA, Bangalore, India 2004–2006

Marketing and Operations Coordinator

Managed South India business operations: developed strategic relationships with more than 50 clients, including

multinational companies, consultancies, and small businesses. Conducted job fairs onsite and online. Assumed vital

role in recruitment and training activities for more than 20 account managers. Reviewed sales targets on daily basis.

Mentored new account managers and field sales representatives. Maximized relationships with clients through

consistent feedback and survey process.

DELL, Bangalore, India 2003–2004

Technical Support Representative

Provided marketing and technical services support, as well as client services for Dell hardware and software

product lines. Troubleshot technical and account related problems based on requirements; marketed products and

services to customers.

MBNA, Bangalore, India 2002–2003

Care Center Representative

Sold financial products and services, including credit cards and protection plans through outbound calls. Exercised

excellent relationship building skills in each and every customer call.

EDUCATION AND COMPUTER SKILLS

CHRIST COLLEGE, Bangalore, India

Bachelor of Arts in Journalism

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Bachelor of Arts in Developmental and Industrial Psychology

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Bachelor of Arts in English Literature

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BANGALORE UNIVERSITY, Bangalore, India

• Certificate in Advertising and Media Planning

Microsoft Office products, including Word, Excel, and PowerPoint.

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