Customer Service Manager

Christine McAlister

*** ******* ****** *: 706-***-****

LaGrange, Georgia 3024 ******************@*****.***

OBJECTIVE

Seeking an administrative support position using my demonstrated

managerial/supervisory abilities, exceptional customer service, task focus

and dedication which will result in increased office efficiencies, team

cohesion and productivity.

PROFESSIONAL EXPERIENCE

T-Mobile USA-LaGrange, GA Sep 2009-Aug 2010

Technical Operator

Inspected phones for any defects to determine what repair service is

required.

Removed and restored phones software to enable phone to operate properly.

Tested phones software to ensure that phone meets or exceeds operational

standards.

Test phones for signal to make sure phone will meet customer's

expectations.

Conducted monthly Inventory to match actual stock-to-book stock.

Express Personnel (Custom Organics)-LaGrange, GA Aug 2009-Sep 2009

Receptionist

Scheduled and dispatched staff in compliance with customer service

contract.

Maintained company files.

Prepared daily receipts to result in accurate billing.

Uptown Wireless-LaGrange, GA Feb 2005-Jun 2009

Partner

Responsible for every phase of day-to-day store operations.

Manage detail aging, commission, manual/computerized cash batch, and sales

journal; execute and delegate data entry and order processing functions.

Interface with vendors to ensure all product inventory was ordered,

delivered and appropriately priced.

Provide excellence in customer service and resolve all problems.

Prepare invoices for company billing.

Clark Holder Clinic-LaGrange, GA Mar 2003-Feb 2005

Accounts Receivable Specialist

Maintained patient accounts.

Negotiated and enforced collections to expedite the clearance on delinquent

accounts.

Filed claims with Bankruptcy court.

Followed up on return checks from patients.

Maintained accounts that were turned over to an outside collection agency.

Movie Gallery-LaGrange, GA May 2001-Mar 2003

Assistant Store Manager

Responsible for overseeing the entire store operations.

Trained and supervised staff members in areas of procedures, client

relations and systems operations.

Interviewed, hired and evaluated employees.

Balanced out cash registers and prepared daily deposits.

PROFESSIONAL EXPERIENCE (Continued)

Sivell Electric-LaGrange, GA Oct 1999-May 2001

Office Manager

Maintained accounts receivable and accounts payable.

Prepared weekly payroll.

Contact with clients and vendors.

Scheduled and dispatched staff.

Received materials into inventory.

Hawaii Dental Service-Honolulu, HI Feb 1989-Aug 1999

Served as: COBRA Representative

Maintained COBRA eligibility and premiums.

Prepared COBRA eligibility notifications.

Provided customer assistance.

Prepared COBRA status reports for Chief Financial Officer.

Maintained COBRA policies and procedures documentation.

Accounting Representative

Completed timely and accurate month-end financials reporting activities for

the Billing Department to the Chief Financial Officer.

Medical Membership Service Representative

Maintained subscriber eligibility and group premiums.

Supervised staff on monthly subscriber group billings.

Collections and reconciliation of premiums from subscriber group billings.

Trained and supervised staff members in areas of procedures, client

relations and systems operations.

Prepared monthly cost containment statements.

Billing Department Supervisor

Supervised and coordinated the daily operations of the billing department.

Trained and supervised staff members in areas of procedures, client

relations and systems operations.

Established and instituted efficient procedures for completion of tasks.

Prioritized work to ensure deadlines are met.

Followed up on problems encountered by staff.

Handled departmental needs and requests from other departments.

Billing Department Clerk

Collections and reconciliation of premiums from subscriber groups.

Customer billing assistance.

Prepared monthly subscriber group billing.

EDUCATION

West Georgia Technical College, Computer Information Systems 2001

Employment Training Office, Clerical 1988-1989

Kapiolani Community College, Secretarial Science 1987-1988

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