Manager Human Resources

CINDY BUSH

**** ********* ? Mentor, OH *****

Cell 216-***-**** ? *******@***.***

HUMAN RESOURCES MANAGEMENT

Professional Human Resources Manager with 15 years experience in the

manufacturing industry. Energetic, results oriented, and self-directed

leader who fosters progressive HR initiatives as a strategic team partner

to impact the bottom line. Proven skills in:

Strategic Planning Recruiting / EEO / Affirmative Action

Change Management Training / Development / Mentoring

Policy Development / Policy Team Building / Supervisory Development

Deployment

Benefits Plan Development / Legal Compliance / Liaison

Administration

Employee Relations & Incentives Payroll Management

Cost Control Wage / Salary Administration

Safety / Regulatory Compliance ISO 9000 Implementation / TQM / Lean

BLS, Eastlake, OH 2006 to Present

Privately held medical equipment company supplying asset management

services.

Human Resources Manager

. Senior level manager responsible for establishing a thorough and well-

rounded HR function including policy creation, benefits enhancements,

safety program development, recruitment and development.

. Implemented strategic planning for organizational growth including

redeployment of sales structure, accounting procedures and process

flow throughout the organization.

. Legal liaison and author of charge responses. Reviewed and approved

contracts. Prepared contract proposals.

. Served as Manager of Accounting staff producing budget, daily work

product, invoicing, receivables and payroll.

. Supported sales, customer service and transportation departments.

THINGS REMEMBERED 2006

National retail company.

. Worked in a temporary, fill-in capacity for the Employee Relations

Manager while she was on leave. Served as Employee Relations

representative to all stores and kiosks, loss prevention team

throughout the United States in conjunction with management.

. Worked on a consultant basis to develop, author and team lead the

redeployment of policies and procedures due to the company being sold.

EDGE SEAL TECHNOLOGIES INC., Walton Hills, OH 2003 to 2005

Privately held, $51 million, JIT glass fabricating manufacturer with up to

400 employees in 3 locations.

Human Resources Manager

Member of 7 person executive staff with responsibility for the entire HR

function and Safety. Overhauled HR systems, processes, and administration

with 3 direct reports.

. Converted HRIS and payroll to new computer system saving $60,000 per

year and increasing usability of data.

. Upgraded all HR documentation, policies, and procedures.

. Improved benefit enrollment with only a 2.4% cost increase over first

year and 0% next year vs. industry average of double digits.

Performed benefits audits resolving several issues.

. Reduced penalty rated workers compensation experience 43% moving

organization into a group-rating plan.

. Reduced turnover 50% from 2004 to 2005.

. Established Safety Steering Committee and initiatives including

posting safety metrics, auditing, job safety analyses, required

training, enhancing PPE, safety visitors' brochure, incentives, and

random drug screening. Involved in OSHA compliance.

. Directed the seasonal staffing of 100+ temporary employees by

establishing an on site temporary staffing service. Recruited for all

levels of organization. Successfully staffed 100% of a new facility

within 3 months. Selected and coordinated vendors and referral

sources.

. Conducted wage and benefit surveys and analyses. Added paid time off

from a perfect attendance bonus, employee assistance plan, and

supplemental term life insurance.

. Administered hourly and salary performance appraisal systems.

. Led executive team in creating gainsharing bonus incentive plan for

hourly associates.

. Legal liaison and company representative on suits and complaints.

. Installed electronic bulletin boards for enhanced employee

communication. Created dynamic newsletter and open employee

communication presentations. Team leader for employee activity

programs.

. Developed and instituted supervisory training via State of Ohio

Department of Development grant monies.

ZEHRCO PLASTICS INC., Ashtabula, OH 1999 to 2002

Privately held, multi-million dollar manufacturer of fiberglass thermoset

plastics with 250 employees in 2 locations.

Human Resources Manager

Managed fully integrated HR function including best practices, employee

relations, union avoidance, change management, quality systems, process

mapping, and associate development in support of the business plan with 3

direct reports.

. Managed Quality Assurance including remapping operational process in 9

months via a multi disciplinary team. Maintained ISO registration.

Reduced customer returns from $15,000 per week to $1,500 in only one

month.

. Established and led Safety Steering Committee introducing first Safety

Manual and training 100% of associates.

. Planned and implemented HR strategic plan

. Reduced initial health insurance renewal quote from 38% over previous

year to only 8%. Introduced vision coverage, educational assistance

plan, flexible spending accounts, and drug free workplace program.

Increased company match on 401k.

. Ensured 100% completion of training by creating systems and company

wide incentive plan for ISO 9000 implementation.

. Reviewed and revamped hourly personnel manual including introduction

of new policies utilizing best practices.

. Lead role in successfully avoiding 2 union organizing attempts through

a union avoidance campaign. Established strong employee relations

practices including small group meetings, newsletters to homes, and

employee surveys. Created unique involvement programs. Authored

letters from the President which were sent to associates.

. Developed supervisory training program including documentation and

secured grant monies for funding costs.

. Streamlined new associate orientation program as part of employee

retention and union avoidance goals.

. Installed ABRA software integrating fully with general ledger and

payroll.

AMRESCO INC., Solon, OH 1995 to 1999

A privately held company in the specialty and bulk chemical industry with

280 employees in 4 locations.

Human Resources Manager

Member of a 5 person executive team carrying fiduciary responsibility for

setting, planning, and implementing critical strategic objectives. Assumed

progressive responsibility for management of Administration, Quality,

Compliance / Safety, Maintenance, and Quality Control Laboratory. Direct

reports included 3 HR employees, 2 managers, 4 supervisors, and over 35

associates.

. Solely responsible for leading company to achieve ISO certification in

August, 1998 including process mapping and all support documentation:

quality manual, procedures, work instructions, and forms.

. Successfully created and implemented database management system for

HRIS, training, customer complaints, corrective actions, shipping

instructions, and LIMS.

. Reviewed and upgraded benefits package, wage and compensation

structure, and continuous improvement incentive plan. Transitioned

401k provider. Introduced dental coverage and flexible spending

plans. Secured two-year health insurance rates.

. Developed enhanced HR policy manual utilizing current best practices.

. Created individual development and team based plans for supervisors.

Also, served as management's daily mentor.

METPATH, INC., HR Manager, Cleveland, OH and Erie, PA

PEOPLEMARK, INC., Manager in Charge, Cleveland, OH

KELLY HEALTH CARE INC., Area Manager, Cleveland, OH

EDUCATION AND TECHNICAL SKILLS

MA, Applied Sociology, Kent State University

BA, Sociology, Miami University

Word Access Printmaster Publisher ADP ABRA

Excel PowerPoint Outlook Visio Paycor Novatime

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