Customer Service High School
Resume:
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MARIA D VALLEJO
Career Objectives
I am looking to work in a fast pace environment where there is room to
grow.
Summary of Qualifications
I am trained in information on the Medicare advantage insurance plans and
there systems. I have been a cashier for almost 3 years. I have been
trained in taking inventory and making schedule. I have also been trained
in bank systems. I am a fast learner and love to help others
Work History
Aug 31, 2009 - May 21, 2010
United health care
Customer service
Answering phones and specking to doctor offices about members insurance
benefits and medical claims. Checking members information was correct.
Nov 25, 2007 - Aug 30, 2009
Coyote canyon
Cashier/Hostess
Greeting customers, seating customers, charging customers, helping in the
office with schedule or any other thing the managers needed. working in the
salad bar, and bakery
Dec 01, 2008 - Feb 08, 2009
International bank of commerce
Teller 1
Making deposits, withdrawals and payments, and helping customers with
questions about accounts
Jun 12, 2007 - Aug 12, 2007
Valdo Gamez
Sales Associate
Help out with customers on floor handled returns and complaint of
costumers, stocked selves
Education
Aug 2008
University of Texas at Brownsville - Brownsville, Texas
Education Level: 2 years college, technical or vocational school
Major: Biology
Total Hours: 61.0
Graduated: No
Aug 2004 - Jun 2008
Hanna High School - Brownsville, Texas
Education Level: High School Diploma/GED
GPA: 3.2
Graduated: Yes
Occupational Experience
Cashiers ( 2 yrs 8 mos )
1. Answers questions and provides information to customers.
3 to 4 years
2. Bags, boxes, or wraps merchandise.
3 to 4 years
3. Cashes checks.
3 to 4 years
4. Compiles and maintains non-monetary reports and records.
3 to 4 years
5. Computes and records totals of transactions.
3 to 4 years
6. Keeps periodic balance sheet of amount and number of transactions.
1 to 2 years
7. Learns prices, stocks shelves, marks prices, weighs items, issues
trading stamps, and redeems food stamps and coupons.
3 to 4 years
8. Operates cash register or electronic scanner.
3 to 4 years
9. Receives sales slip, cash, check, voucher, or charge payments and issues
receipts, refunds, credits, or change due to customer.
3 to 4 years
10. Resolves customer's complaints.
3 to 4 years
11. Sells tickets and other items to customer.
3 to 4 years
12. Sorts, counts, and wraps currency and coins.
3 to 4 years
Tellers ( 0 yrs 3 mos )
1. Balances currency, coin, and checks in cash drawer at end of shift and
calculates daily transactions.
3 to 4 years
2. Cashes checks and pays out money after verification of signatures and
customer balances.
Less than 1 year
3. Counts currency, coins, and checks received for deposit, shipment to
branch banks, or Federal Reserve Bank by hand or currency-counting machine.
Less than 1 year
4. Enters customers' transactions into computer to record transactions and
issues computer-generated receipts.
Less than 1 year
5. Examines coupons and bills presented for payment to verify issue,
payment date, and amount due.
Less than 1 year
6. Explains, promotes, or sells products or services, such as travelers
checks, savings bonds, money orders, and cashier's checks.
Less than 1 year
7. Gives information to customer about foreign currency regulations and
computes exchange value and transaction fee for currency exchange.
Less than 1 year
8. Quotes unit exchange rate, following daily international rate sheet or
computer display.
Less than 1 year
9. Receives checks and cash for deposit, verifies amount, and examines
checks for endorsements.
Less than 1 year
Customer Service Representatives ( 3 yrs 0 mos )
Computer Skills
. Email Software (Outlook, Thunderbird, etc)
. Internet Browser (Internet Explorer, Firefox, etc)
. Personal Computers
. Word Processing Software (Word, WordPerfect, etc)
Additional Computer Skills:
I am trained in IDT, COSMOS, GPS,CMS system, iLEAD, as well as Microsoft
office systems
Language Skills
English - Excellent ( Read Write Speak)
Spanish - Good ( Read Write Speak)
Driver's License
Class C - Standard Driver's License
References
Azael Lopez
Supervisor
United Heath Care
George Ibarra / Rogelio Acosta
Assistant Managers
Coyote Canyon
Luis Salinas
Ex Assistant Manager
Coyote Canyon
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