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Customer Service Quality Assurance

Location:
Louisville, KY, 40299
Posted:
August 19, 2010

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Resume:

Amanda L. Horton

**** ******* ***** ***** #*** ~ Louisville, KY 40299

502-***-**** ~ ablwik@r.postjobfree.com

Summary Statement

Hard Working Technical Project Management Graduate with 3.52 GPA. Proficient with a variety of

software applications. View change as a necessity of market competitiveness.

Skills and Qualifications

• AS400 Database experience MS Office: Word, Excel, PowerPoint, Access

• Automated dialer experience MS Project

• HTML, XML

• Front Page

Education

BS, Technical Project Management

2006

ITT Technical Institute, Carmel, IN, 3.52 GPA, Dean’s List

AAS, Business Management

2002

St. Catherine College, St. Catherine, KY, 3.5 GPA

Professional Experience

2007 Present

Skip Trace Specialist, KY Higher Educ. Student Loan Corp, Louisville, KY

Research & locate student loan borrowers efficiently by telephone using various programs within

the limits of the laws and regulations governing collectors.

Communiate with borrowers and persuade them to set up payment arrangements to prevent any

further legal action against them.

Contact third parties to obtain current information for student loan borrowers, make follow up

contact with borrowers as necessary.

Canteen Clerk, Marion County Detention Center, Lebanon, KY 2004 2005

Computer tracking of inmate accounts.

Create monthly spreadsheet and calculate the pay to be submitted to the government for inmate

state pay.

2004

Quality Assurance, Montebello Packaging, Lebanon, KY

Responsible for performing standard test on tubes (such as, torque tests, leakage tests, and

copper sulfate tests) every two hours throughout the night to assure quality tubes to be shipped

to customers.

Pharmacy Technician, Kroger Pharmacy, Lebanon, KY 2001 2002

Customer service and responsibility for patients receiving correctly prescribed medications.

Responsible for processing prescriptions through the computer system.



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